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Workforce Planning - what skills are required? what is the real experience of being in WFP? should it be profession in its own right? - Doug Casterton - ContactCenterWorld.com Blog

Workforce Planning - what skills are required? what is the real experience of being in WFP? should it be profession in its own right?

This interview has been conducted in conjunction with NextStep WFP - who provide workforce planning as a managed service and are real experts in this field. - www.nextstepwfp.com

My hope is that these interviews can really help provide educate the contact centre industry regarding what skills are required, provide some deeper insights into the real experience of being in WFP, and help promote workforce planning as a fully developed profession in its own right.

Read More Here at this Link

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Publish Date: August 12, 2012 4:54 AM

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15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

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