Last but not least in my series of interviews showcasing great workforce planners from across the world, is an interview with Carlos Muñoz - WFM Manager for Allianz Global Assistance - an international leader in assistance, travel insurance and health, life & home care services.
With over a decade of Resource Management and Contact Center Operations experience he is one of America’s leading lights for the progression of the workforce planning profession. You find more about Carlos from his Linkedin Page - Carlos Muñoz (Profile)
This is the 4th and last in the series of 2012 interviews showcasing great workforce planners from across the world. You can read the other three here; Blair Murphy, Ritesh Parswani, Adrian Hawes
Publish Date: November 14, 2012 7:32 AM