Email the fogotton media - how to plan? - Doug Casterton - ContactCenterWorld.com Blog
In the Contact Centre world, social media is currently getting a lot of attention, with many concerns centered around how to plan agents in a blended environment. One form of electronic customer contact that has been around for a long time is the good old email, but rarely have I seen an org get to grip with how to plan staff for emails. What is the best way to plan for email contact, does anyone know?
Publish Date: August 6, 2012 6:03 AM