WFManagement - Doug Casterton - ContactCenterWorld.com Blog
The aim of this blog is to promote and share best practice workforce planning methods for customer contact operations. Posts are on a b-weekly basis and will cover the full spectrum of Customer Contact Centre WFM topics.
Work force management (WFM) methodology in the contact centre industry is now widely accepted as best practice for people planning throughout the U.S, Europe, and Australia.
Publish Date: February 3, 2012 4:06 PM