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5 Advantages of call center outsourcing to India - Lisa Wayne - Blog

5 Advantages of call center outsourcing to India

When you are planning to grow your business, every step that you take counts. One mistake can shake your business in a jiffy and the loss would be irreversible. That is why you need to make every decision carefully. The steps you take should be such that the chances of gain are more than that of the loss.

While core business functions and expansion plans are being looked after, if there is anything that is overlooked quite a few times then it is customer support. The business owners fail to realize the importance of great customer experience for their business. It is one of the best ways to help your business grow while cutting cost and time.

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Hence, the first thing we suggest you go for is to search ‘Call center India’, it will provide you a list of call centers. You, then just need to choose a call center that complies with the services you are looking for. Outsourcing your call center services to call centers of India will help you in managing your budget well while providing excellent assistance to your customers.

If you choose to outsource, there are ample of benefits that you can enjoy. You would not need to allow extra office space, hire people or compromise on employee benefits. So, let’s take a look at the benefits in detail.

No Extra Office Space is required

You would not need to search for an office space or give some space to this work in your existing office. Outsourcing to a call center in India will cost you a great deal of money. This is really cost-effective as outsourcing the call center services relieve you from the added burden of finding a new space for your business. The Indian call centers have agents, workspace of their own and this reduces the stress to maintain all of these things.

The overflow of inbound calls is handled well

Outsourcing to a call center in India gives you this benefit as well. There are times when the call centers start getting calls in bulk. Also, there are times when not many agents will be required to attend the customer calls. Basically, the call centers are scalable. They can manage a spike in the incoming calls well. In fact, you also get after hour support. On the other hand, if you will try to manage it in-house the agents will be available during the office hours only. Outsourcing will make you available to your customers round the clock.

Your customers get emergency support

In-house call centers will face issues like power cut and weather change. But an outsourced call center will be able to combat these situations well. They have a backup for this so that they can operate well. They can handle calls and ensure that the customer doesn’t get disappointed with your services anytime.

The customer support improves

When you outsource the customer support of your company, no call goes unattended. They make sure that every call is picked in few rings. If the call center will be in-house, you will not be able to attend all the calls or not be able to handle the callers in the best manner possible. This will hamper the customer experience. In an Indian call center, the agents are trained well, have scripts and the experience that they have helps them in handling each call well which in turn increases the customer satisfaction. The customer churn also reduces significantly.

You get access to global talent

The call center in India has proficient agents. They can speak in various languages. When you outsource your customer support offshore, you get access to global talent and latest technology. The call center personnel knows the ways to pitch your brand and persuade the person on the line. It also knows the ways to calm an infuriated customer.

In brief, you should consider outsourcing even if your business is new. As managing the call center functions in-house will deviate you from the business functions that are more crucial to your business and need your attention. Outsourcing inbound and outbound calls to a call center can help you significantly. Your customers will get guidance and support round the clock and you will get excellent reps speaking on your behalf. The brand image will improve and the customer churn will reduce. Also, you would not need to dedicate office space for customer services. You can use that space, money and time in doing many other productive things for your business.

So, delegate call center functions to India and notice the improvement in customer support of your company yourself.

Publish Date: May 24, 2018 8:11 AM

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