Predictive Dialer for Call Center - Cheena Shekhawat - ContactCenterWorld.com Blog
Calling Campaigns are easily managed with the power of predictive dialer. Predictive Dialer is an outbound calling system mostly used in call center to increase the efficiency of call center. The system predicts when agents will finish the current call, and the system will dial out another phone line while agents are still talking to customers.
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Publish Date: October 11, 2016 6:30 AM