Call Disposition is an easy way that describes outcome of each call so that useful business analytics can be obtained. Call disposition is applied to call records in contact centers to categorize or describe a call. This can be great help not just to your team as well as your organization.
Various team’s process can be optimize using call disposition such as number of calls in a certain amount of time can be measured, how many of the calls resulted in a sale, answering machine, dropped call, busy signal, return, transfer to tech support and many more. Basically, this can help you improve efficiency as well as your whole customer service experience.
Why do you require call disposition?
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Publish Date: July 19, 2017 7:54 AM |
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