Why do you require call disposition? - Cheena Shekhawat - ContactCenterWorld.com Blog
Call Disposition is an easy way that describes outcome of each call so that useful business analytics can be obtained. Call disposition is applied to call records in contact centers to categorize or describe a call. This can be great help not just to your team as well as your organization.
Various team’s process can be optimize using call disposition such as number of calls in a certain amount of time can be measured, how many of the calls resulted in a sale, answering machine, dropped call, busy signal, return, transfer to tech support and many more. Basically, this can help you improve efficiency as well as your whole customer service experience.
Why do you require call disposition?
- Easily keep track of call when agents are using power dialer.
- Call disposition enable agents to streamline follow-up information and alert teammates in an easy, effective, and quick manner.
- Sales teams can quickly log data like lead source and other information they need to qualify leads such as company size and budget.
- It is simple to create campaign lists with the contacts that are most likely to have a positive response.
Publish Date: July 19, 2017 12:54 PM