Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

IVR for MES - Cheena Shekhawat - ContactCenterWorld.com Blog

IVR for MES

IVR (Interactive Voice Response) is an automated telephony system where information is made through the use of voice or DTMF (Dual Tone Multi Frequency) Keypad. IVR technology allows the individual to communicate with phone system and obtain require information.

Aria Telecom R&D department developed the robust IVRS based complaint booking system for MES (Military Engineering Service)  which allows user to register a complaint with DTMF inputs as well as get status about same complaint.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

MES, Military Engineering Service provides maintenance service to the service man for their resident’s quarters & offices. These maintenance services include services for plumbing, telecom, electricity, civil work, carpenter, housekeeping etc.

How it works:

The call flow of IVR system as follows:

  • First of all, when IVR application answers the call, than a welcome message will be display.
  • Now system will ask to choose two options. Press 1 to check complaint status and press 2 to register complaint.

On Press 1: To check complaint status

  • System will ask to enter your ticket number. if your entered number is correct system plays recorded status and you will get a SMS/Email if your complaint will be resolved.
  • You can listen status again by pressing 1 and hang up your call by pressing 2.
  • If your ticket number is incorrect, you need to enter ticket number again.

On Press 2: To register a complaint

  • System provides option to register various types of complaint such as Electrician, System Repair, Telecom, Housekeeping and Plumber.
  • When your complaint will be lodged, ticket number will be generated for you. An Email or SMS also will be send to technician or customer with ticket number.
  • At the end, you will have three options: to listen ticket number again, to register another complaint and to hang up the call.

 For more information... Click Here

Email: cheena.s@ariasolutions.net

www.ariatelecom.net

 

Publish Date: January 12, 2017 5:41 AM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 6
 26482 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =