IVR (Interactive Voice Response) is an automated telephony system where information is made through the use of voice or DTMF (Dual Tone Multi Frequency) Keypad. IVR technology allows the individual to communicate with phone system and obtain require information.
Aria Telecom R&D department developed the robust IVRS based complaint booking system for MES (Military Engineering Service) which allows user to register a complaint with DTMF inputs as well as get status about same complaint.
MES, Military Engineering Service provides maintenance service to the service man for their resident’s quarters & offices. These maintenance services include services for plumbing, telecom, electricity, civil work, carpenter, housekeeping etc.
How it works:
The call flow of IVR system as follows:
On Press 1: To check complaint status
On Press 2: To register a complaint
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Publish Date: January 12, 2017 5:41 AM