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Importance of Voice Logger in Stock Broking - Cheena Shekhawat - ContactCenterWorld.com Blog

Importance of Voice Logger in Stock Broking

The future of stock broking companies is very much dependant on technology. Every stock broking agency  need to track calls that will reach out to customers for business analysis. It helps in better communication with the clients plays an important role in stock broking as it is the main managers and supervisors to keep track of agents call. It helps in evaluating an agent’s performance and track customer’s queries. The voice or phone data is recoded and stored in compressed format on the magnetic media. To stop unauthorised trading practices, it has been made mandatory for the stockbrokers to record their calls with the clients, as an evidence of client placing that order.

Aria Telecom is providing call recording facility for stockbrokers at economical price. You will even get an automated record of all your call recordings at one place and you can access it from anywhere, anytime. We offer a solution which enable call recording, monitoring and managing customer interaction for organization having multiple branches. It is a multi-users application that allows an individual user to monitor over the system and track information.

 
Simultaneous monitoring of multiple locations is possible on a single system. A complete database contains all the call related information like incoming/ outgoing numbers, calling date, call start time, call end time, call duration etc.
When you monitor calls of every branch in order to correct some of the mistakes made by your agents, you’ll inevitably get everyone on the same page. This will help for excellent customer service to be provided across the board – resulting in increased customer satisfaction. Voice logger system is that you may be able to improve customer service by monitoring the interactions that the call center management staffs have with customers.  This can also enable you to resolve complaints before they become major issues. If you find a call that went very poorly, you can have one of your more seasoned reps call the customer back to make things right.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 28, 2020 10:42 AM

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