Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

Delight Your Customer with Omni Channel Contact Center - Cheena Shekhawat - Blog

Delight Your Customer with Omni Channel Contact Center

An omnichannel contact center is a customer service strategy focused on allowing customers to contact companies using their different methods of communication. These contact centers are are designed to allow seamless experience for the customer, no matter what their communication method of choice is. 

Omni-channel contact centers work on integrating all the customer data and their researches and providing them a better communication at multiple touch points. Omnichannel is driving the next level of business transformation, turning call centers into customer experience hubs. 
Omni channel contact center solution has reduced agent efficiency and made the role of management more complex and expensive. A omnichannel solution allows a contact center to provide improve customer care by providing quality service through any medium IVRACD, SMS, Email, Social Media channels for customer interaction and engagement.
Omnichannel marketing can help you manage customer relationships across all channels and influence their loyalty to your brand. With a good omnichannel analytics tool you can interact with customer data no matter where it is generated from and cross-reference it with other data generated from similar customers across platforms.
An Omni-Channel strategy facilitates a seamless transition from in-store to online purchase, ensuring an easy and convenient shopping experience for customers. Newer technologies have forced enterprises to think strategically and adopt newer ways of doing business. Thus, those with stock visibility and fulfillment options across channels stand a better chance of improving sales. Omni-Channel strategies harness various data streams, enabling better and more accurate data collection. This information helps track customer behavior and gain meaningful insights through business analytics.
Effective omni-channel communication system will not only minimize the barriers between your business and its customers, but it should break down silos within your company and help unite departments so they can work together in a coordinated fashion using customer relationship management software and unified communications. 
A omnichannel system allows a contact center to provide improve customer care by providing quality service through any medium.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: December 31, 2019 6:41 AM



My Role As A CX Champion In My Company
Jun 15

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =