Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Aditya Cakrawidya
Assistant Vice President IT
412
MEMBER
Yudha Satya Perdana
Service Quality & Development Head
3
MEMBER
Chai Domingo
Director, Contact Center
368
MEMBER
Rory Aditya
Manager Digital Service of Retail Customer Care
8

IVR for Doctor Appointment Booking - Cheena Shekhawat - ContactCenterWorld.com Blog

IVR for Doctor Appointment Booking

Some people think interactive voice response system is just for customer support. But it can be so much more. From facilitating a sale to gathering top-of-mind  customer feedback, modern business are inviting entirely new ways to use an IVR system to make instant customer connections, all while reducing costs and increasing engagement. 

IVR has found its usage in a lot of systems. It’s not limited to only support or sales, companies are utilizing IVR to cancel tickets, book appointments and more. IVR enables hospitals to utilize a single number for customer support and enquiries.
 
Scheduling appointments is critical to your business, but without a good system in place, it can become an expensive distraction. With IVR based appointment scheduling system, you can ensure that your appointment related phone calls are always handled professionally, freeing up time to concentrate on running your business. The Appointment IVR solution can be developed based on the need of the hospitals or clinics. It means if the hospital has only many doctors and provide specialized treatment for particular disease, then the appointment IVR solution for that particular doctor would be simpler.  Once the hospital gets the appointment IVR solution, it can be integrated within other telecom system such as CRM/ERP. 
 
>> With IVR appointment scheduling, patients who prefer scheduling over the phone can do so with no wait time and no rush.
 
>> This solution instantly matches patients with the optimal appointment based on both their needs and those of the health system.
 
>> By automating the appointment scheduling process, IVR solution lowers costs and frees up office staff to provide better service to those who need immediate attention.
 
This will reduce the hold time of the caller in the call queue. It will also offer a flexible approach for booking an appointment. This type of interactive voice response system also can be useful for different industries such as IT companies, counselors, government agencies, etc. This saves time, resources and efforts of the organization.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net
   

Publish Date: March 11, 2020 8:29 AM

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

My Role As A CX Champion In My Company
Jun 15

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 7909 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 7943 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 2862 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =