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IVR for Doctor Appointment Booking - Cheena Shekhawat - Blog

IVR for Doctor Appointment Booking

Some people think interactive voice response system is just for customer support. But it can be so much more. From facilitating a sale to gathering top-of-mind  customer feedback, modern business are inviting entirely new ways to use an IVR system to make instant customer connections, all while reducing costs and increasing engagement. 

IVR has found its usage in a lot of systems. It’s not limited to only support or sales, companies are utilizing IVR to cancel tickets, book appointments and more. IVR enables hospitals to utilize a single number for customer support and enquiries.
Scheduling appointments is critical to your business, but without a good system in place, it can become an expensive distraction. With IVR based appointment scheduling system, you can ensure that your appointment related phone calls are always handled professionally, freeing up time to concentrate on running your business. The Appointment IVR solution can be developed based on the need of the hospitals or clinics. It means if the hospital has only many doctors and provide specialized treatment for particular disease, then the appointment IVR solution for that particular doctor would be simpler.  Once the hospital gets the appointment IVR solution, it can be integrated within other telecom system such as CRM/ERP. 
>> With IVR appointment scheduling, patients who prefer scheduling over the phone can do so with no wait time and no rush.
>> This solution instantly matches patients with the optimal appointment based on both their needs and those of the health system.
>> By automating the appointment scheduling process, IVR solution lowers costs and frees up office staff to provide better service to those who need immediate attention.
This will reduce the hold time of the caller in the call queue. It will also offer a flexible approach for booking an appointment. This type of interactive voice response system also can be useful for different industries such as IT companies, counselors, government agencies, etc. This saves time, resources and efforts of the organization.
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Publish Date: March 11, 2020 8:29 AM



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