IVRS for Election Campaign - Cheena Shekhawat - ContactCenterWorld.com Blog
If your business has a call center and expending in call center suites that can be beneficial for call center process by improving customer service and enhancing efficiency in communication system.
When your customers need help in something and have questions something about then customer satisfaction is critical. Customer calls in hope that you have their information in hand and you will provide the solution in efficient manner.
Aria Telecom has introduced a latest technology integrated into a system named “PARTH”. The system in specially designed for call center and BPOs where number of calls are managed every day. PARTH-Unified Communication System is a combination of various contact center solutions including IVRS, IP PBX, Telephone Recording System, Audio Conferencing, helpline system etc.
Call Center Application Features:
Our Call Center Suite has inbuilt contact center application features which are useful for both inbound as well as outbound call centers.
- Available with 100% call recording whether it is inbound or outbound call.
- CRM can be customized as per client requirement. Third party CRM and ERP can also be integrated click to dial, phone book etc.
- Various MIS report including Agent report, Agent Performance Report, ACD report, Campaign wise report, incoming/outgoing report and many more.
- Call transfer, call hold, mute/unmute etc call features are provided
- Live monitoring of your campaign and ACD group can be done.
- IVR technology allows individual to interact through the use of voice and DTMF (Dual Tone Multi Frequency) inputs.
For more information....Click Here
Publish Date: January 30, 2017 11:29 AM