Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

IVRS for Election Campaign - Cheena Shekhawat - ContactCenterWorld.com Blog

IVRS for Election Campaign

If your business has a call center and expending in call center suites that can be beneficial for call center process by improving customer service and enhancing efficiency in communication system.

When your customers need help in something and have questions something about then customer satisfaction is critical. Customer calls in hope that you have their information in hand and you will provide the solution in efficient manner.

Aria Telecom has introduced a latest technology integrated into a system named “PARTH”.  The system in specially designed for call center and BPOs where number of calls are managed every day.  PARTH-Unified Communication System is a combination of various contact center solutions including IVRS, IP PBX, Telephone Recording System, Audio Conferencing, helpline system etc.

aria-parth

Call Center Application Features:

Our Call Center Suite has inbuilt contact center application features which are useful for both inbound as well as outbound call centers.

  • Available with 100% call recording whether it is inbound or outbound call.
  • CRM can be customized as per client requirement. Third party CRM and ERP can also be integrated click to dial, phone book etc.
  • Various MIS report including Agent report, Agent Performance Report, ACD report, Campaign wise report, incoming/outgoing report and many more.
  • Call transfer, call hold, mute/unmute etc call features are provided
  • Live monitoring of your campaign and ACD group can be done.
  • IVR technology allows individual to interact through the use of voice and DTMF (Dual Tone Multi Frequency) inputs.

parth-call_center_suite

 

For more information....Click Here

Email: cheena.s@ariasolutions.net

 

Publish Date: January 30, 2017 11:29 AM

Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10463 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =