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Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
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Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

Cloud Dialer for Your Business - Cheena Shekhawat - Blog

Cloud Dialer for Your Business

Cloud dialer can ensure  business efficiency and customer satisfaction by allowing businesses to make more quality calls in less time. The dialer tool requires only an easy-to-use softphone to make calls, review and record customer information, and utilize omnichannel features such as texting and email—all through a single interface. Empowering easy management of multiple outbound calling campaigns and real-time reporting, dialing technology can increase conversion rates and return on investment. 

Cloud dialer allows businesses to make significantly more quality calls and in less time, thereby increasing conversion rate, customer satisfaction, and ROI. Cloud dialer creates a calling environment which takes into account numerous factors like the time of the day, the prospective lead’s location, and much more to figure out the best time to call the said prospective lead. It also allows each individual agent to become more efficient themselves and polish their current skill-set. A cloud predictive dialer also allows managers and supervisors to monitor individual agent performance and come up with mitigative processes and strategies to enhance efficiency.
Most of these dialers have excellent software integration options for customer relationship management (CRM).  In addition to personal one-on-one customer service availability, the CRM can manage the required data needed for the connected customer or client available on the screen.  This enables the agent to manage the conversation, speak with confidence and knowledge and take notes during the call.
Using Cloud-Based dialer solution will help in reducing the cost of the organization. There is no need for any extra hardware or software to run the software. Due to this we can save money and spend it on the new thing and increase the customers with productivity.
predictive dialer on the cloud is extremely easy to scale upwards and downwards depending on the needs of the call centers. Since the system is hosted on the cloud, the new changes take place immediately and any problems arising can be dealt with promptly. 
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Publish Date: February 15, 2020 5:50 AM



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