Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Cloud Dialer for Your Business - Cheena Shekhawat - ContactCenterWorld.com Blog

Cloud Dialer for Your Business

Cloud dialer can ensure  business efficiency and customer satisfaction by allowing businesses to make more quality calls in less time. The dialer tool requires only an easy-to-use softphone to make calls, review and record customer information, and utilize omnichannel features such as texting and email—all through a single interface. Empowering easy management of multiple outbound calling campaigns and real-time reporting, dialing technology can increase conversion rates and return on investment. 


Cloud dialer allows businesses to make significantly more quality calls and in less time, thereby increasing conversion rate, customer satisfaction, and ROI. Cloud dialer creates a calling environment which takes into account numerous factors like the time of the day, the prospective lead’s location, and much more to figure out the best time to call the said prospective lead. It also allows each individual agent to become more efficient themselves and polish their current skill-set. A cloud predictive dialer also allows managers and supervisors to monitor individual agent performance and come up with mitigative processes and strategies to enhance efficiency.
 
Most of these dialers have excellent software integration options for customer relationship management (CRM).  In addition to personal one-on-one customer service availability, the CRM can manage the required data needed for the connected customer or client available on the screen.  This enables the agent to manage the conversation, speak with confidence and knowledge and take notes during the call.
 
Using Cloud-Based dialer solution will help in reducing the cost of the organization. There is no need for any extra hardware or software to run the software. Due to this we can save money and spend it on the new thing and increase the customers with productivity.
 
predictive dialer on the cloud is extremely easy to scale upwards and downwards depending on the needs of the call centers. Since the system is hosted on the cloud, the new changes take place immediately and any problems arising can be dealt with promptly. 
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 15, 2020 10:50 AM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 6
 26298 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =