Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

Take Your Contact Center on Remote | COVID-19 Lockdown - Cheena Shekhawat - Blog

Take Your Contact Center on Remote | COVID-19 Lockdown

The COVID-19 coronavirus outbreak has caused widespread disruption to many industries.  Many contact centers are under increased pressure during coronavirus crisis, as growing number work from home and face challenges setting up  unfamiliar platforms or using new services.

More and more contact centres are likely to be faced with employees needing to work remotely in the coming weeks and months, so having the foundations for true flexible working capabilities will likely prove to be essential to remain competitive, or perhaps even operational. However, any contact centre that wants to successfully weather the coronavirus outbreak will need to enact a shift to cloud telephony as quickly as possible, if they have not already done so. Contact centers especially struggle with how to train, manage, and engage agents properly. Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar.
Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries. Agents can log in to receive and place calls from: an Internet browser, running a web-based version of the contact center software; a desktop or laptop computer running a local version; and of course a mobile phone. 
Depending on the type of call center Software you operate, you may have seasonal fluctuations and changing call patterns. With remote working, you have the flexibility to schedule your staff as needed making it far easier to manage seasonal peaks. Cloud based contact center software lets you simply add additional agents on the fly so that they’re up and running in an instant.
Advanced features of Aria’s Cloud Contact Center Solution:
• Complete Contact Center Solution
• Quick start
• Recording Space
• Multi-party Conference
• Agent Log-in / Logout
• Desktop Application for Agent
• Work performance MIS Support 
• Incoming / Outgoing / Missed Call Facility
• Caller call history
• 100% conversation Recording
• Preview Dialling
• Call Back Scheduling
• Web Based Dash board for admin & supervisors to monitor
• Agent Live Monitoring & Barge-in
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: April 3, 2020 12:47 PM



My Role As A CX Champion In My Company
Jun 15

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =