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Omni Channel Communication Complaint Management System - Cheena Shekhawat - ContactCenterWorld.com Blog

Omni Channel Communication Complaint Management System

Having an effective customer complaints management system in place is a matter of good business practice for any company. Quick and efficient complaint handling can reduce shipments of products, lower labour costs, and reduce downtime. However, in FDA and ISO environments, where quality is foremost, complaint handling has deeper implications. These non-conformances can be better managed by implementing an automated customer complaint management software solution. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. It can be possible with Email Integration, SMS Integration, WhatsApp Integration, Twitter Integration, Facebook Integration, and LinkedIn Integration. Aria Telecom brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers.

Our Omni Channel communication capture Customer Complaints Management Solution with its auto-routing of complaints, helps you handle customer complaints quickly and effectively, to reinforce your brand image. Aria’s single unified Complaint Management based framework creates a secured vault of information and helps deliver complaint status to all stakeholders with standardized templates, consistently and promptly. There is continuous monitoring of complaint status with complete case visibility and better compliance for a seamless customer experience

The Omni Channel communication solution incorporates configurable form templates with logical business process management to provide a seamless and positive customer experience that will vary depending on the type of complaint or query. This versatility of the solution will ensure full compliance to satisfy regulatory reporting of all complaints raised, proving that your customer’s complaint is dealt with in a professional, timely and consistent manner, irrespective of their preferred method of communication with you.

How Omni Channel communication Complaint Management Systems Help with Resolutions? 

Disparate Complaint Gathering: Customer complaints come from a wide variety of sources: phone, email, sales reps, internal employees, and social media. With Email Integration, SMS Integration, WhatsApp Integration, Twitter Integration, Facebook Integration, LinkedIn Integration.

Detached Processes: Customer complaint management is a complex process, requiring an enterprise-wide commitment and a unified approach. Automating your complaint management and resolution procedures with an integrated customer complaint management software tool such as can help you standardize these processes and correct problems expeditiously.

Features and Benefits of Omni Channel communication Complaints System:

Improved Documentation: Using a pre-configured, multi-page electronic form that ensures accurate complaint data capture, the solution streamlines the documentation portion of your customer complaints management system into a simple three-step process: complaint processing, complaint investigation, and finally, complaint resolution. Every step of the process is automated and documented.

Publish Date: May 6, 2019 8:16 AM

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