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Cloud Telephony Solution for Startup - Cheena Shekhawat - ContactCenterWorld.com Blog

Cloud Telephony Solution for Startup

A call center solution provider in India provides call center solutions in India to address and fix the issues of call centers and contact centers. A call center solution provider should have the ability to address call centers as well as cloud-based contact centers.
There are different kinds of call center software and companies to provide call center software solutions in India. The same number of call center software solutions accessible today, here and there it turns out to be difficult for you to make sense of which is correct call focus answer for your business.

How To Choose The Right Cloud-Based Call Center Solutions In India?

When you decide to buy something, you often search on the web or ask people to know whether the product is good or not. But sometimes these things are not enough and you need some good tips to choose the right solutions.
India is one of the fastest-growing economies around the world today. In India there are a lot of opportunities are there for setting up cloud-based call centers. Be that as it may, we will present some basic things that can help call centers choose right cloud-based solutions.


Cloud Based CRM
CRM (customer relationship management) is a real buzzword of today’s business world: everybody is talking about CRM, almost everyone knows that they can significantly benefit from it, yet only few know which solution fits their business model best.

It doesn’t matter if your company employs 10 people or more than 100 people – today you already understand that the new technology called CRM is a tool that is going to help you establish closer connections with your customers, provide professional customer service, sell more and grow your business further.
When it comes to choosing Cloud CRM software, it has to be affordable, it should be able to help you right here, right now; it shouldn’t be complicated; it should target your unique business needs and, it should be accessible day-and-night.

Cloud-based CRM (or cloud CRM) means that a Customer Relationship Management (CRM) software is hosted in the cloud. Cloud based CRM software can be accessed through the Internet, making it easy for all users to access the same information at any time.

Cloud Based IVR
Cloud based IVR system which routes all the customer calls to the right department. It stays available to your customers 24*7 and hence manages all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and every time they make a call. Never miss a business call. Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Help-desk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.


Cloud IP PBX system
A cloud IP PBX system is based on Cloud Computing technology, where data is stored and transferred over the Internet, rather than on a computer or piece of hardware that an end-user owns. Cloud technology that has been around for many years, but has only more recently become popular for consumer use.
A cloud IP PBX System works by connecting to your IP, or Internet phone, for its internet connection. So, you must have a VoIP or other IP system in place in your office in order to use a cloud PBX. Many VoIP service providers will include their PBX options at little or no extra charge.
You can access your cloud IP PBX System with a personalized account from any device that can run the Cloud PBX’s interface software. This means that you can access your cloud PBX from any Internet-enabled location or device that you have certified for use with your system. Usually, this is just a matter of logging in with a password or security question from that device. The multiple devices communicate with each other through middleware, Cloud IP PBX software that allows your cloud to have several means of access.

Click to call
The definition of click-to-call (which is sometimes called call now, or Call me now or Web call) refers to a type of digital communication in which a person clicks a button or text in order to be connected with another individual in real-time. These connections can occur via phone call, SMS or Voice-over-Internet-Protocol (VoIP). These click-to-call links are commonly found as buttons on websites. But often, click-to-call can be initiated by hyperlinks. Click2Call functionality for your website or mobile app so that you can assist your customers/clients throughout their journey. Our Click2Call Service not only boosts customer experience, but also aids agents to deliver quick solutions to the customer queries.

Bulk SMS
We are among the prominent providers of Bulk SMS Services Provider in India, with the best Bulk SMS tool available for Web and API based for all Industries and domain. We cover all the major  in India to provide you with a reliable and high quality Bulk SMS service, allowing you to expand your business exponentially on a single platform.
The mobile phone has evolved to become the foremost used communication device with the best screen time compared to any other devices. At Bulk SMS Premium, we design enterprise solutions; a perfect means of changing the way companies do business, by expediting information and communication flow of our clients in building global brands.

 


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