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How IVR can help business to combat COVID19 - Cheena Shekhawat - ContactCenterWorld.com Blog

How IVR can help business to combat COVID19

The Coronavirus outbreak is first  and foremost human tragedy. affecting thousands of people. It is also having growing impact on global economy. Businesses are rapidly adjusting to changing the need of their people, their customer and suppliers,  while navigating the financial and operational challenges.

 
During this crisis, Cloud based IVR is the perfect tool to keep in touch with clients so that you can continue to provide them with support whenever required. Interactive Voice Response System has made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. It does not hamper business operations – the quality of work remains just the same, it’s just that employees work from their home, instead of the office environment.
 
 
For government agencies
IVR system is a conversational IVR that gives Government Agencies and NGOs the ability to provide relevant corona virus information to citizens in a responsive and proactive manner. It automates the most common questions about the disease and its spread, therefore reducing the number of agents required to staff hotlines. Our IVR and Corona virus hotline is securely hosted in the cloud and scales on-demand to handle as many calls as needed. Our team manages the entire solution and there is no technical expertise required from the customer. 
 
 
Professional Greeting message
Aria Telecom enables companies to play a pre-recorded greeting message for their customers. Not only does this give your organization a professional image, but also it helps in forging a strong positive connection with your clients during COVID19 cries. 
 
 
24x7 call support
The COVID-19 crisis means that companies need to provide extra support to valued customers by going beyond office hours. While your human call agents may be working from home and not available at all times, an IVR will be available to answer client queries 24*7, at any time of their convenience.
 
 
Voice broadcasting message for employee
If you have urgent COVID-19 news you need to share with your entire team or employee, you can set up a voice broadcast to contact all your employees with an automated message. Automating it using voice broadcasting also eliminates the need for manual work.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


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Publish Date: April 18, 2020 9:05 AM

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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