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Managing Director

Work from Home Contact Center Solution for Home Based Agents - Cheena Shekhawat - Blog

Work from Home Contact Center Solution for Home Based Agents

As many employee, especially in the IT sector, are forced to work from home due to the Coronavirus Pandemic, this move could turn out to be an inflation point for an Indian IT industry. Nearly half of the India's technology workers/employee have already begun to work from home as social distancing becomes key to contain the spread of the coronavirus outbreak. 

In the meanwhile we launched Work from Home Contact Center Solution that will bring you all the same functionalities as traditional call center software, just with lower costs. It doesn’t matter if you’re focusing on inbound customer service, or if you’re using a predictive dialer to increase your sales, it can help you.
The Aria work from home call center solution meets the challenges of a remote call center and enables companies to connect with their customers from anywhere. Agents can be located at numerous remote locations, and managed as one central pool of agents. This provides the efficiency of a centrally-based contact center even if agents are geographically dispersed or at-home locations. With call center software, a virtual call center agent can see the entire customer journey across all communication channels remotely, thereby providing a meaningful and personal virtual customer experience.
Aria Telecom provides four types of Remote Agent contact center solution:
1) Solution with Agent UI- Recommended for High Volume Calls Traffic
2) Solution Without Agent UI- Recommended for High Volume Calls Traffic Where agents do not have Laptop / Desktop
3) Solution With Agent UI- Recommended for low Volume Calls Traffic Specially for Corporate Executives
4) Solution Without Agent UI- Recommended for Low Volume Calls Traffic – Most suitable for corporate executives inbound calls.
Remote agent call center solution is also a great fit for people who have the perfect skills for the role but have family or other commitments. The solution lets you simply add additional agents on the fly so that they’re up and running in an instant.
For a growing business, employing at-home workers allows you to expand without physically relocating. 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: May 1, 2020 8:51 AM

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