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Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

How an IVR can improve customer service - Cheena Shekhawat - Blog

How an IVR can improve customer service

Customer services are extremely important part of business organization to maintain client relationship. It is a process to assure customer satisfaction with their product and service. No matter how good your product is, customers always remember the direct interaction which they have with your company.

Interactive Voice Response System is an efficient platform to deliver personalized customer service.  IVRS is an automated telephony system that allows interacting with the callers through voice commands and key inputs. IVR is especially important when callers are unable to field calls because of some reason.  Arriving to your customer or clients with recorded voice calls can be very powerful tools for small to large business enterprises.

Whether you are small or large business organization one of the key objective will manage your customer support activities. Aria Telecom providing a solution in telecommunication arena comes with various advanced features in IVR system that seeks to enhance customer service.

Accurate Call Routing:- 

Call routing by IVR is most efficient routing method followed by organizations. Calls can be automatically routed to the answering centres or department who handles the request.

Faster Access Service:-

A quick response is always available when a customer has a question. The response is informative and time efficient which follows the instructions from the set menu.

Always Availability:-

Customer can make use of IVR system of their convenience as it is a 24 hours available technology. This means customer can receive all the information whenever he/she need it.

Speech Recognition:

Speech recognition technology enables customer to easily navigate telephone option menus to determine which department or field they require.

Reduce Hold Time:

Having a capability to handle the calls that reduces hold time, IVR helps to get the solution of problems quicker.


Publish Date: October 17, 2016 3:43 AM



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