Outbound Dialer !!! - Cheena Shekhawat - ContactCenterWorld.com Blog
In today’s business scenario, telecommunication can be applied to all industries and organization. Call centres, BPO/KPO's are the place where large number of customer's and other telephone calls handled by organization. Call centres handles either inbound or outbound calls and are deal with the both. It is always a dilemma to expect that business come to you through an inbound phone call.
Outbound Dialer is helpful to automatically dial the phone number in sequential manner. Aria Telecom is a leading telecom service provider, offers outbound dialer to support call centre and corporate house calling process.
Types of Dialling Modes:-
Predictive dialling is the most productive form of dialling automation because the system predicts when agents will finish the current call, and the system will dial out another phone line while agents are still talking to customers. Predictive Dialer has become an attractive option for today's business.
In Progressive mode of dialer passes the caller information on same time when the number is being dialed. On completing the previous call the system automatically dials the next number on the list.
In Preview Mode, the number is automatically dialled after a pre-defined period. The agent is given time to preview the customer details before the call is launched.
Key features of Aria Outbound Dialer:-
- Different dialling modes for different situations
- Effective management of the area codes and Do-Not-Call list
- Intelligent systems for identifying an actual live call
- High speed call transfer
- Manage large list of numbers and call simultaneously
Publish Date: October 13, 2016 11:21 AM