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Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

Contact Centre Software for E Commerce - Cheena Shekhawat - Blog

Contact Centre Software for E Commerce

It is very important for an E-commerce business to offer world-class customer support. It is very important to make sure that the first point of contact of the customer is convenient, courteous and professional. E commerce industries have a challenge to streamline and integrate all the channels so that the customer experience can be improve. They need a technology that can keep a track on their metrics, keep a check on the customer’s needs and expectations and to constantly track their complaints.  

Aria Telecom is an experienced contact center software provider that enables E-Commerce companies to stay connected with their customers. Having more than 15 years experience in delivering customized customer service and fulfil the requirement of the customers. Whether it is a retailer, distributor or any other which has products for sale needs B2C. 
When you collaborate with our service business, you make a commitment to customer service excellence. Having our contact center software will take your e-commerce business to the next level and help ensure brand loyalty.
Increased Productivity: When customers’ requests are coming in at a frenzied pace, chances are your employees are so busy managing order entry that they have little time for the day-to-day obligations of running your business. Our operators can help. Lifting the burden of an ever-ringing phone leads to increased productivity and happier employees.
Professional Representation: When consumers are purchasing from a seemingly faceless online organization, presenting a professional image is essential. With us on your team, you can rest assured that your brand will be represented flawlessly each time we pick up the phone. Whether you are running a small e-commerce site or a large online store, your clients will appreciate the superior level of care that the right call center software provides.
• Reduced Operating Expenses: Our agents work remotely and virtually, negating the need for hiring and training new staff members. There is no expensive equipment to purchase, install, or maintain – we have your technological needs covered. Month-to-month contracts and by-the-minute billing mean that you will pay for only the operator time you use, potentially saving your company thousands of dollars. All of that translates to reduced out-of-pocket expenses and an increase in your bottom line.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: March 2, 2020 2:32 AM



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