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Call Centre Software for Banking - Cheena Shekhawat - Blog

Call Centre Software for Banking

Running a successful bank comes with a lot of responsibility. Your customers’ financial future is in your hands. You must build trust to sustain loyalty. There are many financial products you offer, and things can get messy. Which agent is best fit for an inbound dialer? What call detail records does your agent need to be informed?

Call Centre software is the product that helps you handle your business phone conversations. Your phone teams can use your preferred call Centre software to make outgoing calls, handle incoming calls, track key call Centre metrics, perform workforce management, and load automated scripts for your phone team. Call Centre agents are your phone team members who use your call Centre software to engage with customers or prospects.

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Phone remains a vital part of business communication channels. However, there are others channels as well such as live chat, emails, social media channels etc. which can be harnessed depending on your business objectives. You will need to choose one or more channels that will help you convert a cold prospect to a customer and continue cementing your relationship with an amazing after sales support.

Aria will provide you with Call Centre software that will put these questions to rest.

With Aria’s call monitoring, recording, and tracking, your financial institution can be more informed and better ready to help your clients in the best way. Recorded calls and notes are easily shared between banking agents.

In addition, Aria’s automation technology frees up time for the agents at your bank. Using our interactive voice response system (IVRs) and automatic call distribution system, Aria automatically puts your clients in touch with the right people at your bank.

Our technology also provides your bank an analytics dashboard. Our analytics give insight into the activity of your agents. Management will be able to make informed decisions based on accurate metrics.

Whether your needs are for inbound, outbound, blended, or Omni-channel contact Centre solution, we've put together this call Centre software solutions comparison guide to help you understanding your options.

Retail banking is more competitive than ever and consumers are starting to demand an Omni channel experience similar to what they are getting from other companies. As the banking industry is faced with adding channels, it is also battling increasing security threats. Bright Pattern Contact Centre software helps banks meet customer demands with the highest security standards. Bright Pattern also meets the global needs of banks reaching across different geographies and time zones.


To know more about our product & services

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Publish Date: June 7, 2019 4:32 AM

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