Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
R. Aju Eko Suprati
Ketua Subkelompok Program dan Anggaran
0
MEMBER
Firas Kurdi
Customer Service Director
0
MEMBER
Vijay s
Director
55

Call Centre Software for Banking - Cheena Shekhawat - ContactCenterWorld.com Blog

Call Centre Software for Banking

Running a successful bank comes with a lot of responsibility. Your customers’ financial future is in your hands. You must build trust to sustain loyalty. There are many financial products you offer, and things can get messy. Which agent is best fit for an inbound dialer? What call detail records does your agent need to be informed?

Call Centre software is the product that helps you handle your business phone conversations. Your phone teams can use your preferred call Centre software to make outgoing calls, handle incoming calls, track key call Centre metrics, perform workforce management, and load automated scripts for your phone team. Call Centre agents are your phone team members who use your call Centre software to engage with customers or prospects.

Phone remains a vital part of business communication channels. However, there are others channels as well such as live chat, emails, social media channels etc. which can be harnessed depending on your business objectives. You will need to choose one or more channels that will help you convert a cold prospect to a customer and continue cementing your relationship with an amazing after sales support.

Aria will provide you with Call Centre software that will put these questions to rest.

With Aria’s call monitoring, recording, and tracking, your financial institution can be more informed and better ready to help your clients in the best way. Recorded calls and notes are easily shared between banking agents.

In addition, Aria’s automation technology frees up time for the agents at your bank. Using our interactive voice response system (IVRs) and automatic call distribution system, Aria automatically puts your clients in touch with the right people at your bank.

Our technology also provides your bank an analytics dashboard. Our analytics give insight into the activity of your agents. Management will be able to make informed decisions based on accurate metrics.

Whether your needs are for inbound, outbound, blended, or Omni-channel contact Centre solution, we've put together this call Centre software solutions comparison guide to help you understanding your options.

Retail banking is more competitive than ever and consumers are starting to demand an Omni channel experience similar to what they are getting from other companies. As the banking industry is faced with adding channels, it is also battling increasing security threats. Bright Pattern Contact Centre software helps banks meet customer demands with the highest security standards. Bright Pattern also meets the global needs of banks reaching across different geographies and time zones.

 

To know more about our product & services

Call/Whatsapp: +91-9818234511

Skype: ariatelecom

Publish Date: June 7, 2019 4:32 AM

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31743 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =