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Lead Management System - Cheena Shekhawat - ContactCenterWorld.com Blog

Lead Management System

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Aria Telecom's  Client : Amar Ujala Publication Pvt. Ltd.      

About client:

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

Amar Ujala Publications Pvt. Ltd. is a daily newspaper publishing organization in Noida (UP) India. It is one of the oldest and leading news paper companies in India.

Amar Ujala news paper publishing company offers the perfect platform to reach out to the fastest growing market, current events and other information. This is the third largest Hindi newspaper publishing company in India.

Requirement:

As an employee of a business organization or a call center, you will come across lots of phone calls on the daily basis. Handling these calls can either lead to successful solution or losing your customer forever.  Most of the time, calls are not handled properly and lead to plenty of missed calls.

Amar Ujala Publications Pvt. Ltd. was looking for a system which can provide solution which can manage missed calls which are thoroughly received for advertising booking.

What ARIA provides

ARIA TELECOM offered a Unified Communication System-PARTH with all the solution to our client. Unified Communication is technology which improves not only efficiency but communication experience as well. It make easier to connect, interact and collaborate with people.

The system is customizable which have provided various option which are as follows:

  • Missed Call:

When client will make a miss call on given number, system will drop a pre-defined sms to the client.

  • Auto Dialling

Auto Dialer is used to dial telephone number automatically. Once the call is answered, auto dialer plays recorded messages or connects the calls to person.

System starts dial on missed call number automatically. After connecting to customer call will be transfer to available agent.

  • Agent Panel:

Agent panel will be able to manage and control all the calls received at our panel. As your customer connects with the agent , agent will fill the details of customer in CRM.

  • SMS/Email:

After disconnecting the call, agent will drop a sms or email to the sales person with all the details. Some details will be share with another two senior person.

  • Auto Reminder:

A reminder message indirectly says to your customer that you care about them. To achieve this you need a reminder service to track and remind your customer and employee. Automatic reminder sends reminder to your clients or customers so that they will look back to your lead.

System will send a reminder to agent for the follow up of lead so that he will call to customer to take feedback.

  • MIS Report:

MIS stands for Management Information System. MIS reports generated from the system helps to evaluate daily business activities. MIS report creates good impact on the organization’s function, performance and productivity. Various MIS report can be generated using the system:

  • Missed call number wise report
  • Data & time wise report
  • Outgoing call wise report
  • 100 Recording
  • SMS report
  • Agent report
  • Agent performance report

 For more details... Click Here

Email: cheena.s@ariasolutions.net

www.ariatelecom.net

 

Publish Date: February 6, 2017 4:51 AM

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