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Switch Your Contact Centers to Work from Home : COVID-19 Lockdown - Cheena Shekhawat - ContactCenterWorld.com Blog

Switch Your Contact Centers to Work from Home : COVID-19 Lockdown

As the Coronavirus Pandemic pushes India into a lockdown, the call centers and information technology services firms that functions as the world's back office are struggling to peice together work-from-home solutions and other business -continuity plans. Many of the companies that provide business services such as call centres, IT services and business process automation were not prepared for work-for-home arrangements.

During this crisis, Aria Telecom helps in switching your call centers to work from home mode. Switching your cloud telephony solution to a work-from-home model on a temporary basis is easy. It’s something a team lead can organize while sitting at his/her own house. Instead of the calls landing in the call center, the call gets routed to the agent’s desktop or mobile. As far as the customer is concerned, he or she will not even know that the agent is working from home.
 
Our cloud based contact center software takes just minutes to deploy and gives you control over your customer support channels from an easy-to-use web based interface. Enjoy all the features of an enterprise solution, including live call monitoring, call whisper and barge, skills-based routing, MIS reporting, IVR call flows, and customized call outcomes, at an amazing and reasonable price. 
 
Cloud telephony solutions can help improve your customer service by integrating with your current CRM system. Customer experience is a driving force for sales and retention, so it's important to make customer interaction management a priority. Cloud contact center solutions can help you make the transition easy by helping you implement customer service call center software, an inbound call center, home-based agents, and a technical support help desk. Contact centre solution allows you to integrate all of your offices, your headquarters, and other outsourced locations in one place. Your team can connect quickly and easily from anywhere in the world with Internet access.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: March 31, 2020 11:21 AM

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