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Multi Location Call Monitoring - Cheena Shekhawat - ContactCenterWorld.com Blog

Multi Location Call Monitoring

For companies with multiple locations like travel companies, share brokers, retails chains or financial organisations wise unified approach require branch office to integrated advanced solutions. 

 
Call monitoring is the continuous process of data collection, analysis, and feedback. Successful call monitoring strategy directly affects customer satisfaction, employee retention, and your bottom line. Nevertheless, Call monitoring can be tricky to put into place. 

Aria Telecom offers a solution which enable call recording, monitoring and managing customer interaction for organization having multiple branches. It is a multi-users application that allows an individual user to monitor over the system and track information. We will install one application on all user locations that will be connected with centralized server and will be helpful to transmit the live data on centralized screen. There will be Analog loggers in multiple branches which is used to record the conversation happened with their customers. A  PCI based Card which is inserted in computer slot and lines will be connecting through parallel connectivity with phone instrument & card as well.
 
FTP Application- We provide a solution to client to transfer all the recordings at the EOD by using FTP application on your Head office situated server. All the Recordings are saving in branch computers and time to time its sending to Head office when requested.  
 
Data Pop-up Application: One Pop Up application in all branches when call will be connected with users, customer details should be pop out on application as per the database. Call details will be populating while incoming/Outgoing.
These monitoring recordings can then be used by call centers and other enterprise for various purposes such as compliance purposes, transcription and speech analysis, or for podcasting and blogging purposes. 
 
One of your most important goals is to grow your customer base and to have it include people who are only too happy to work with your business. One way to do that is to ensure that each and every one of your phone agents is adept at providing friendly, knowledgeable service. When you monitor calls of every branch in order to correct some of the mistakes made by your agents, you’ll inevitably get everyone on the same page. This will help for excellent customer service to be provided across the board – resulting in increased customer satisfaction.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 22, 2020 10:32 AM

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