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OmniChannel for Healthcare - Cheena Shekhawat - ContactCenterWorld.com Blog

OmniChannel for Healthcare

Time is changing and healthcare industry facing the pressure of delivery exemplary services to a growing  number of patients. Communication is one of the important in healthcare services. especially in large multi-department hospital  with a large number of patient footfalls each day.

Changes in healthcare delivery require a different approach to how hospitals handle enquires and phones calls. Omnichannel system is one tool that augments communication between patients and care providers, as well as the sharing of information between providers.  
 
Omnichannl communication system in healthcare industry are tasked with improving the patient and staff experience to create better outcomes while simultaneously improving efficiency to drive down operational costs.
 
Hospitals can benefit from replacing other telecom software with a fully-integrated omni channel communication solution aimed at enabling collaboration, easing communication. Omnichannel solution achieves these goals and providing a backbone for managing voice, email, SMS, web and chat and other communication interactions. While this solution aggregates communications and permits the secure exchange of information, it is also a useful tool for hospitals to ensure compliance and patient privacy.
 
Omni-channel solution can enhance the overall process and customer experience. Enabling a prospective member to access benefit plan comparisons and enrolment information more efficiently helps ease what some may find to be an overwhelming decision-making process. Effective Omni-channel communication avoids members receiving inconsistent communications and experiences through multiple channels, and creates a simpler, more engaged branding experience. 
 
An omni-channel platform integrates all your existing channels in the hospitals. Your patients and providers can make appointments on the phone, email, sms, chat and other media. This decreases your costs, provides patients with up to date medical information, and increases the level of satisfying patient self service. Omnichannel approach can help healthcare organisations transform the continuum of care with edge-to-edge technologies, the right partners, and the right strategic operating model to deliver an integrated, omnichannel patient experience while achieving operational objectives.
 
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Publish Date: February 27, 2020 4:31 AM

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