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Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

Call Center Solution for Ambulance Services - Cheena Shekhawat - Blog

Call Center Solution for Ambulance Services

In emergency situations, every second count - whether it concerns an accident, a major health issue or ailment, the first few minutes are critical in saving a life. At this crucial point, emergency phone numbers in India are of utmost importance. We understand that much can be done to save lives in the spur of the moment and endeavor to deliver prompt services with just one call to an emergency contact number in India.

Essentially Ambulance Services have to be an extremely coordinated exercise with a capability to address the large demographical network and quick response time. As soon as the organization gets a call, the Ambulance Services organization have a complex task to collect all necessary patient details, including patient’s location and classify the type of emergency viz: into Medical, Police & / or Fire and then notify the nearest unit / ambulance handling it to reach the patients location at the earliest.

Aria Telecom provides integrated solutions and services to help governments, enterprise hospitals to enhance the quality of Emergency Management services with Ambulance Services. Aria call center solution provides one-stop access to determining emergency location to till reach the victim to the appropriate hospital. Aria provides a quick and integrated response and service to emergencies. Aria brings the expertise to address all kinds of emergencies in the most rural areas to overcrowded urban localities.

The Comprehensive Solution:

For running helplines 104, 102 for ambulance services. We have provided an Aria ACCS Advance (unified communication system), Call Centre Software with basic features:

  • MIS Reports
  • Live Monitoring
  • Recordings
  • Conference up to 5 parties with all recording & mute function-if primary person would be disconnecting, another conference call should not be initiated.
  • Basic IVR
  • Executive Panel
  • Admin Panel
  • Cal info pop up
  • If all executives are busy call should go to IVR with various language-calls Queue
  • Third-party CRM Integration


  • Easy to use
  • Rapid implementation enabling operation of multi-channel Contact Center Solution
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to callers
  • Comprehensive functionality & feature-rich capabilities
  • Maximize Productivity & Improve agent efficiency
  • Minimize Operating Costs
  • Increase profitability by optimizing the efficiency of your people & systems.
  • Enhance user experience across every channel and touchpoint
  • Inbound calls are routed in an efficient and intelligent manner

To know more about our product & services

Call/Whatsapp: +91-9818234511

Skype: ariatelecom

Publish Date: August 30, 2019 3:32 AM



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