Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Vodafone Fiji
276
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
Royal Commission of Yanbu
35
MEMBER
Richard Kimber
CEO and Founder
Daisee
3
MEMBER
Suman Deep
Technical Architect
Salesforce
1

Advantages of using voice logger in contact centres - Cheena Shekhawat - ContactCenterWorld.com Blog

Advantages of using voice logger in contact centres

Cheena Shekhawat

No matters, what's your business, telephonic conversation at your work place are always important. With technology development, all you need is proper call recording system and storing space to record your calls automatically. Voice logger is an important tool for recording conversation between call center agents, supervisor with prospects, customers or leads.  A voice logger is an ideal solution for any business that demands comprehensive functionality and customization. 

 
Aria Call Recording System works seamlessly with IVRS (interactive Voice Response System), ACD (Automatic Call Distribution) and Predictive Dialer. It automatically records the incoming and outgoing calls routed from PRI and VoIP lines.  USB voice logger can record all incoming and outgoing calls from all extensions of EPABX in the computer system. It also works without connecting to EPABX when telephone lines are directly connected to it. 
We also provide standalone voice logger device that can stores your telephone conversion data internally on SD Card and Hard Disk. Typically a standalone voice logger required only the necessary power supply, telephone lines to log and Ethernet connection. 
 
 
Benefits of Using Voice logger:
 
>> Training and monitoring:
Using a voice logger, you can listen to and monitor calls made by your sales team on the front lines. That show a positive or negative progression with your sales agent and have data to understand why they are failing or succeeding. The data / information collected from the recorded calls can be utilized to provide effective sales training to the agents.
 
 
>> Improved Security:
If your company has a proper voice recording system, it helps to detect any security problems. You can monitor your team interaction with the customer to reduce inappropriate conversations. So, basically, a voice logger system will help to keep the conversations professional. 
 
>>Customer satisfaction:
Customers are backbone of every small to large business organizations.  When using voice logger system you are on the front line of your customer service sector.  Live monitoring and recording of telephone calls you can catch the issues and can go towards customer satisfaction.
 
>> Capture Missing Information: 
Some interference like background noise may occur during a call. Chances to miss important information are rising as the call continues. With call recording, you can give your full attention to any telephonic conversation with your customer or client and take notes later when replaying it. This helps ensure customers feel they’re truly being “heard”.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: December 27, 2019 7:32 AM

NEXTGEN-TV

About us - in 60 seconds!
Submit Event

Upcoming Events
2024 AMERICAS - The 19th Annual Next Generation Contact Center & CX Best Practices Conference
The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 34203 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =