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Advantages of using voice logger in contact centres - Cheena Shekhawat - Blog

Advantages of using voice logger in contact centres

No matters, what's your business, telephonic conversation at your work place are always important. With technology development, all you need is proper call recording system and storing space to record your calls automatically. Voice logger is an important tool for recording conversation between call center agents, supervisor with prospects, customers or leads.  A voice logger is an ideal solution for any business that demands comprehensive functionality and customization. 

Aria Call Recording System works seamlessly with IVRS (interactive Voice Response System)ACD (Automatic Call Distribution) and Predictive Dialer. It automatically records the incoming and outgoing calls routed from PRI and VoIP lines.  USB voice logger can record all incoming and outgoing calls from all extensions of EPABX in the computer system. It also works without connecting to EPABX when telephone lines are directly connected to it. 
We also provide standalone voice logger device that can stores your telephone conversion data internally on SD Card and Hard Disk. Typically a standalone voice logger required only the necessary power supply, telephone lines to log and Ethernet connection. 
Benefits of Using Voice logger:
>> Training and monitoring:
Using a voice logger, you can listen to and monitor calls made by your sales team on the front lines. That show a positive or negative progression with your sales agent and have data to understand why they are failing or succeeding. The data / information collected from the recorded calls can be utilized to provide effective sales training to the agents.
>> Improved Security:
If your company has a proper voice recording system, it helps to detect any security problems. You can monitor your team interaction with the customer to reduce inappropriate conversations. So, basically, a voice logger system will help to keep the conversations professional. 
>>Customer satisfaction:
Customers are backbone of every small to large business organizations.  When using voice logger system you are on the front line of your customer service sector.  Live monitoring and recording of telephone calls you can catch the issues and can go towards customer satisfaction.
>> Capture Missing Information: 
Some interference like background noise may occur during a call. Chances to miss important information are rising as the call continues. With call recording, you can give your full attention to any telephonic conversation with your customer or client and take notes later when replaying it. This helps ensure customers feel they’re truly being “heard”.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: December 27, 2019 7:32 AM



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