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Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

Need of Call Center Suite in Government Sector - Cheena Shekhawat - Blog

Need of Call Center Suite in Government Sector

With population increase and shrinking budgets, with ever-changing demographical demands, it is challenging for any government to live up to the expectation for client.  Contact center solution can help the government industries reduce costs while improving customer service quality. Aria Telecom offers contact centers across the globe. 

Aria Call Center Suite can help meet the telecom communications needs of your organization on a permanent or as-needed basis. These services can be deployed as a component of managing your business office or for limited-time campaigns. Whatever the case, we’ll train our team with your instructions, easing the burden on your staff while maintaining high customer service standards.
We are experts in Call Center Suite provider, delivering optimized and cost-effective customer service solution to clients across the globe. We enable your government organization to streamline citizen interactions across inbound and outbound communications and provide them with a level of customer service that will satisfy their expectations.
We offer call center solution to meet the needs of government organizations of all sizes. Government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, and engagement management, the voice of the customer, and security, and compliance.  For state and local governments, we offer solutions designed to meet the needs of smaller constituencies. 
Whether you are a utility organization, a state-operated hospital, or a federal agency, we offer the ease of doing business, the right expertise, and comprehensive portfolio of services and solutions to ensure maximum return on investment.
Call center suite helps streamline organization day-to-day call center processes so that you can get the best out of your team of call center agents. This particular suite is designed to assist a call center team in multiple ways. It synchronizes the process of managing, tracking and routing incoming and outgoing calls as well as route calls to the most appropriate agent.
Benefits of call center suite in government organizations: 
• Greater efficiency and productivity 
• Centralized platform for customer data
• Empowerment of organization Agents
• Prioritizes Clients and Identifies Urgent Calls
• Enhance reporting metrics 
• Easy to use 
• Improved security 
• Integration into Multi-Channel (eg. Email, SMS, Mobile App, Social media etc.)
To know more about our product & services

Call/Whatsapp: +91-9818234511

Skype: ariatelecom

Publish Date: November 12, 2019 3:50 AM



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