Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

Five Must Have Features in Call Center Dialer - Cheena Shekhawat - Blog

Five Must Have Features in Call Center Dialer

Call center dialer is an application used in call centres to automates the process of dialing to external phone numbers so that the agents can attend to certain calls selectively. Well, since call centres want to increase the productivity per agent they have employed, they monitor the time which is spent by an agent to talk to a prospective customer. So, when the agents are provided with a data base and asked to call to various prospects, it is noticed that the effective time spent in talking to the customers is very low as many calls are not picked up, answered by fax machines, busy etc. Here are five must have features of call center dialer:

1. IVR
An IVR allows callers to easily choice where they would like to be directed to based on a series of prompts. Call Center Dialer works seamlessly with IVR applications.  With IVR, call centers can create user friendly and clear navigation of menus and options for the customers.
2. ACD
Automatic call distribution (ACD) is one of the essential inbound call center software features. It allows the agents to effectively route callers to the most appropriate agent available and makes sure calls are never missed.
3. Skill Based Routing 
Skill-based routing feature directs customers to the most appropriate agent available based on the IVR selection and past conversation history with the agent. Skill-based routing is essential for any call center as it routes the calls on the basis of area of expertise of the agents, according to language preferred by the customer, etc.
4. CRM Integration
CRM help businesses to analyze and manage customer interactions to improve customer service. The integration of CRM with call center dialer reduces average handing time of agents as it provides easier access to customer data. Integration of CRM with predictive dialer boosts business productivity to a great extent. More and faster customer connections can be easily made when predictive dialer solutions are backed up by customer data. This integration reduces the average call handling time of agents as it provides easier access to customer data and other information.
5. Call Recordings
Call recording solutions in the call center software are a quick, reliable and simplified solution to manage and monitor calls. As the entire call logs are recorded so, any required information can be easily retrieved as desired and listening to call recordings can help to reap information about any glitches in any product, services.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom 

Publish Date: March 19, 2020 1:57 AM



My Role As A CX Champion In My Company
Jun 15

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =