Call Center Solution for Transportation Industry - Cheena Shekhawat - ContactCenterWorld.com Blog
As the Transportation industry evolves in keeping with changing market dynamics, new customer expectations have come into place. The first is flexibility which is the freedom to change the order within a certain time period to suit the new customer requirement. The second is visibility and transparency throughout the order placement and delivery process, in real time. While technology can enable these functions on digital channels, many customers would also prefer timely updates and responsive customer service from their logistics providers, as well as to get assistance from them for their enquiries and problem resolution.
well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Predictive Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).
Aria Telecom ensures that your customers are able to connect with your business for their requirements at all times. Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).
Aria provides a full suite of transportation call center solution designed to keep transportation businesses organized and in constant contact with their customers. All of our transportation call center services are available 24 hours a day, allowing organizations to extend their operating hours and better serve their clients. Instead of being confined to office hours, callers can access information, ask questions, and schedule transportation whenever it’s convenient.
Our transportation Call Center Software is the ideal communication Solution for organizations already operating 24-7, connecting personnel and clients through multiple channels and ensuring everyone has the information they need, when they need it.
Transportation companies utilizing our call center Solution are able to enjoy improved efficiency while simultaneously reducing their costs. Unlike maintaining a call center internally, our agents are only paid while working directly on your behalf, drastically reducing the amount of money spent on staffing. In addition, calls that once went to voicemail are instead answered by live operators, eliminating the need for call backs and giving your core staff the time to focus on other tasks.
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Publish Date: June 26, 2019 8:23 AM