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Aria’s Business Continuity Plan During COVID-19 - Cheena Shekhawat - ContactCenterWorld.com Blog

Aria’s Business Continuity Plan During COVID-19

As the threat of COVID-19 (Coronavirus) continues to spread  across the world, It's imperative for business and organizations to actively monitor the situation for health, safety and  well being of employee, and society at large. The world health pandemic has paralyzed business productivity and the economy, immobilized employees to their homes to work remotely.

During COVID-19 crisis, we have created or updated a business continuity plan that can adapt according to circumstances as they develop helps your company stay operational during troubled times. Like you, we too are focusing on the safety of our employees worldwide, the communities we live and work in, and ensuring we diligently meet all our service commitments. We are also taking precautions and depending more on remote collaboration tools.
 
>> At the moment, most of our staff is working from home, We are ensuring that this has the least possible impact on our accessibility and your contact points at Aria remain at your disposal by phone, email or SMS/Whatsapp. 
 
>> All the staff who works remotely has full access to all the systems and tools and are able to attend you in the usual way.
 
>> We ensure that remote work can be as seamless as possible to provide the highest level of support to our customers and partners. We’ve carried out a variety of activities to further support our employees during this time, whether that is guidance on working from home, training on some key tools and increasing our general support engagement with employees.
 
>> In these days, we have observed a lot of requests from our clients to move their infrastructure to enable work from home. Our Solutions team and Support team is working round the clock to facilitate this for our customers. 
 
>> The company has increased the frequency of deep cleaning and sanitization at offices and has encouraged employees to work from home.

Publish Date: March 30, 2020 1:26 PM

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