Call Center Software is a best tool that allows maintaining all communication of a call center or organization.
Every organization requires a best contact center software solution to connect and maintain customer relationship. Aria Telecom offers much needed Unified Communication System suitable for small to large call center application. Providing solution for inbound or outbound call center or blended operations.
The system is integrated with autodialing applications of call center like : predictive dialing, preview dialing, manual dialing, multiple campaign, multiple ACD group and many more.
Here, some features are added in Aria Call Center Software:
Customizable CRM:
CRM (Customer Relationship Management) is helpful to record and access the right information of customer to improve the overall customer experience. With 45 field CRM, it can be customized as per client requirement.
Live monitoring:
The most important part of the system is live monitoring which can monitor all the campaign and ACD groups.
Telephone Recording:
Telephone recording is a best way to record and maintain which has been held between your customer and your organization.This product provides 100% conversation recording of calls.
MIS Reporting:
MIS report shows all the details of employee information, calls with date and time. Agent report, ACD report, call recording, incoming/outgoing report and other type of MIS report can be generated.
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Email: cheena.s@ariasolutions.net
Publish Date: May 3, 2017 4:59 AM |
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