This IVR system
will easily help customers get their questions answered quickly and easily. An automated text message service is the quickest and most cost-effective way of providing truly mobile service 24 hours a day, 7 days a week. If support issues can be solved through other self-service avenues, callers should be offered those services intelligently, before call center resources are used. For example, sometimes large numbers of calls could be resolved by triggering an SMS with instructions or a link.
can be a great way for marketing purpose. Outbound IVR can offer advanced message and payment functionality. Payment reminders calls or voice message can be placed via an automated system. So when you want to sent an insurance alert or reminder to particular customer, you can quickly react with voice notification.
By configuring the insurance IVR
to send our timely reminders about premium dues insurance companies can reduce workload on employees who can take up more challenging tasks and revel in achieving something.
Account or Policy Information
Customers can call to the IVR number to get information on account, balance, payment due amount/date, etc.
o Policy status
o Effective date
o Expiration date
o Activity date
provider can configure the insurance IVR to launch outbound campaigns in an effort to generate leads giving the recipient the option to press a key that will put him in touch a live agent to take the matter further.
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