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IVR Solution for Insurance Industries - Cheena Shekhawat - ContactCenterWorld.com Blog

IVR Solution for Insurance Industries

Communication technology is the main force of change for insurance industry. And in order for insurance companies to remain competative, they need to adapt to installing an automated call system, a sequance of prompts and recording  that customers can call and navigate through via touch-tone or voice command. it's a complex process to occupy agents to provide the information to the customers. The IVR solutions empower productivity for insurance industries. The System also gives a competitive advantage by saving costs and efforts.


This IVR system will easily help customers get their questions answered quickly and easily. An automated text message service is the quickest and most cost-effective way of providing truly mobile service 24 hours a day, 7 days a week. If support issues can be solved through other self-service avenues, callers should be offered those services intelligently, before call center resources are used. For example, sometimes large numbers of calls could be resolved by triggering an SMS with instructions or a link.
 
Payment Reminder
IVR can be a great way for marketing purpose. Outbound IVR can offer advanced message and payment functionality. Payment reminders calls or voice message can be placed via an automated system. So when you want to sent an insurance alert or reminder to particular customer, you can quickly react with voice notification.
By configuring the insurance IVR to send our timely reminders about premium dues insurance companies can reduce workload on employees who can take up more challenging tasks and revel in achieving something.
 
Account or Policy Information
Customers can call to the IVR number to get information on account, balance, payment due amount/date, etc.
o Policy status
o Effective date
o Expiration date
o Activity date
o Coverage
o Deductible
 
Outbound campaigns
IVR service provider can configure the insurance IVR to launch outbound campaigns in an effort to generate leads giving the recipient the option to press a key that will put him in touch a live agent to take the matter further. 
 
To know more about our product & services
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Publish Date: February 3, 2020 7:44 AM

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