Noise removal in a call center environment is also a challenging task. background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of the human voices are a legitimate part of the call and belong to the primary agent and which of the human voices belong to agents in the background and therefore should be treated as noise.
Call Center Headset
offers stable quality that enables employees to control the sound coming in by turning the speaker up or down in view of individual preferences. Wearing a headset empowers the microphone to remain in an indistinguishable position from your head moves and speech, so that your voice remains steady. If you use a Noise Cancellation headset
the microphone filters up to 75% of background sounds or disturbance, so that your callers hear just you, even in noisy situations. In addition, Wireless headsets additionally tend to offer improved complete sound quality.
Headsets for Call Centers
come in a variety of types. For example, you can get a headset that connects to a desk phone or you can get a headset that connects to a Softphone. In both cases, you will find variation in the degree of noise cancellation/reduction which is designed to reduce unwanted background noise.
Wearing a headset means the microphone stays in the same position, no matter how much the users move their head. This means the voice quality and volume stays constant. Better still, the right type of headset will also offer a microphone with noise-cancelling technology, allowing for companies to offer a great service even if they happen to be in a noisy environment.
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