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Aditya Cakrawidya
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Service Quality & Development Head
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Director, Contact Center
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Manager Digital Service of Retail Customer Care

Android App for Call Recording - Cheena Shekhawat - Blog

Android App for Call Recording

Your customer service team is on the front lines, handling all sports of conversations with your customers. But because they are focused on helping customers in real time. It is not always easy for team member to pull out common threads. 

Regularly reviewing call recordings helps you identify challenges and pain points that customers are frequently complaining about. That’s important information to have when you want to introduce new features or products or make adjustments to your customer journey.
It’s impossible to sit in on every customer interaction in real time, but customer service call recordings are the next best thing. They let you listen to how customers interact with your representatives, and they allow you to gather lots of helpful feedback. Android App for Call Recording allows you to record customer interaction within your contact centre and keep the data safe for as long as you want. It requires no capex, long lead time, or no complex installation or hardware. Aria Telecom’s real-time dashboards help supervisors to monitor service quality with recorded data across all media streams.
We consider our android app based call recording to be a critical component of our portfolio moving forward. It gives us a much more compelling and comprehensive solution to offer our clients. We feel confident that we now have the robust portfolio we need to further grow our client base significantly.
>>     Auto call recorder – absolutely the most important feature for business that many of the most popular (and paid) apps on the market still lack.
>> High audio quality – the primary reason you’re recording calls is to analyze them later. Without great audio, call recording is a waste of time.
>> Desktop and mobile versions – for flawless sync between all your devices (Mac/PC/iOS, Android) and mobility.
>> Unlimited call recording – whether your business is small or large, you shouldn’t have to limit your conversations to specific time-frames.
>> Simple integration with your virtual phone system – choose a recording tool that is compatible with your business phone system.
>> Android App Call Recording Solution has been designed to handle the communication process of business through normal SIM card based android mobile. 
>> The app is specially designed for those tele callers who connect with leads on work-from-home basis.
>> Aria Android Call Centre App which works with an inbuilt Aria CRM, it enables your Android Phone to act as a call Centre device.
>> You can also send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded and recordings are placed in app module itself.
>> All logs & recordings will be synchronizing with system available on cloud.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: February 13, 2020 5:33 AM



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