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Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

Contact Center Software for Stock Market - Cheena Shekhawat - Blog

Contact Center Software for Stock Market

The stock market is a place where the shares of companies that are publicly owned can be bought and sold or through centralized exchange. The equity market, as it is also known by. Stock markets are volatile and unpredictable - making investment decisions tough. 

Importance of timing has been stressed much in books and through serial investors. When every moment counts, literally, brokers need to make sure that they are with their clients to make their investment decisions. Brokers can’t afford to miss a call since it imparts an unprofessional impression onto their client who might later leave them. 
An engaged broker will receive more clients for portfolio management than a broker who misses calls and takes the client with carelessness. With increasing number of customers and employees, it becomes more and more difficult to know what your agents have been saying to customers, and if they’re really happy, if their calls are being answered on time. It’s important to know all this before it’s too late. Contact Center Software lets phone calls from your customers and users reach your agents for solutions, customer service, and sales.
Live-listening to calls - Being able to perform a live-check of the quality of calls your company provides is a crucial feature. Also, it gives you the ability to be present in each and every call without “being present”!
Recording calls - You’ll never forget about the call, no matter how long ago had it taken place. Also, you grant yourself/your employees with a perfect training ground. Rewinding previous successful calls will help you find what makes them hit.
Making hundreds of calls effortlessly - Calling hundreds of numbers from your smartphone would be a pain in… You know. Proper call Centre software will allow you to make such amount of calls with one single click.
Automating your work - The best Contact Center software will include solutions that will allow you to integrate it with 3rd party apps to make the work easier for you. Do not paste, copy or send data. Let the software do it for you.
Enhanced customer service - The fundamental use of call Centre software is to handle customer queries in an effective and efficient way. This is one of the biggest benefits of incorporating the best contact center software in your environment. By doing so, you can not only achieve better customer experience but will also attain boost in your business.
Data backup: Apart from data theft, there are other scenarios that can also result in loss of data, which can cause inconvenience and will bring a pause in daily business activities. Thus, all the software provides the user with an option to take data backup of all the important customer information and other activities.
Disaster recovery: Other than data backup, Contact Center software supports the high-availability feature that allows real-time synchronization of data between servers. This helps in reducing chances of loss of data.
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Publish Date: March 5, 2020 4:45 AM



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