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Live Chat Software for Business Website - Cheena Shekhawat - Blog

Live Chat Software for Business Website

Customer service can be challenging at times. Usually, the customers face a lot of challenges in their buying queries. One of the first common problem customer's encounter is long resolution time for their queries, Many customers lose their temper because they are being switched between departments. Sometimes a customer might receive a faulty product and the complaint is not accepted.

Live chat support is the preference of customers as it helps to communicate with the support agent in real time via the chat window. With live chat, you can initiate conversations with new website visitors, support your current customers, and interact with returning customers – all in real-time.
In the business world time is money and there’s no denying that live chat makes agents more efficient. Not only can they have multiple chat conversations going at the same time, but they can also be available to assist with email customer service tickets at the same time. This ability for the agent to change their focus on the fly means they can clear the log of customer issues faster than ever before.
Sales teams across industries have a big advantage in using live chat for their sales and lead generation goals because it’s easy to use and cost-efficient. When compared to traditional lead generation tools, live chat is also more widely accepted and scalable in the long run. While other lead generation channels are slow at prospecting new visitors and turning them into customers, live chat conversations are very handy because of their impeccable timing—they work best when customers are at the peak of their engagement with your brand.
Setting up a live chat software is quicker and less costly than implementing a help desk system or call center. While a phone operator can serve only one customer at a time, a live chat agent can handle multiple concurrent chats, thereby reducing human resources expenses.
Live chat agents can be grouped by department to increase efficiency and responsibility. Impatient customers will no longer have to wait on hold for half an hour, just to get someone on the line who has no idea about their issue. 
Live chat offers a unique opportunity for savings. Due to the nature of chat, one representative can often handle multiple chat requests simultaneously — a feat that just isn’t possible when answering calls.
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Publish Date: February 12, 2020 4:30 AM

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