PRI Voice Logger - Cheena Shekhawat - ContactCenterWorld.com Blog
From past few years, business interaction over phone calls plays a major part in daily operation. According to business requirement call records such as order booking, customer complaint, payment collection etc are conducted over phone.
Call recording is a practice of listening and assessing conversation between callers or call center agent and customer.
Voice logger is easy to use and reliable telephone voice recording system. Voice logger helps to improve customer service by reviewing telephone conversation with customer. It can be used in multiple sectors like IT companies, BPOs, Corporate, Hospitals, Banking sectors to record and analyze telephone interaction.
Primary Rate Interface (PRI) is a form of telecommunication standard – ISDN (Integrated Services Digital Network). ISDN enables telephone lines for digital transmission of data or voice. ISDN PRI Logger is complete conversation recording for all incoming and outgoing calls.
How Aria can help
Aria Telecom offers various range of voice logger system that provides tailored solution as your business requirement. Aria PRI Voice logger allows you to record phone conversation through PCI-e connectivity. It can be connected with direct exchange line, GSM gateway, PBX router etc.
Some advance features of Aria PRI Voice Logger as follows:
- SMDR Integration
- 100% Agent Recording
- Agent live monitoring
- System health alarm and email alert
- Third party CRM integration
- Multi branch location monitoring
- Customizable disposition with call back option
- Automatic FTP backup
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Email - firstname.lastname@example.org
Publish Date: April 19, 2017 1:36 PM