In today’s competitive marketplace, businesses are more concerned with operational costs and profitability than ever before. This is where having an IP PBX
phone system can enhance the professional image of an organization. Whether one wishes to call a local number of an international number, cost reduces considerably due to SIP trunking VoIP technology that makes use of the internet instead of standard telephone lines.
An IP PBX Software
for enterprise generally comes with the set of features like Computer Telephony Interface (CTI), Voice mail features, Auto-attendant, Interactive Voice Response (IVR), Automated SMS and using these features can significantly improve client assistance services.
Utilizing CTI enables telephone system to integrate with various technologies be it applications or software. Software technology like CRM
is one of the widely used system to integrate with the telephone system. Agents assisting customers on receiving call gets a pop-up notification on their laptops or PCs with details of the clients fetched from the CRM database. Now, agents have caller’s information beforehand, with the information agents now know what is that the caller is looking for, what are their concerns; call priority can be decided beforehand. It can provide interactive voice response (IVR)
to internal callers, allowing a self-service.
Simple to use and manage:
IP PBX works as an effective software and impacts the development of computer processing power. It doesn’t require an expert for the installation, any capable networking professional can easily install it. In addition, with IP PBX
, it is easy to oversee by means of GUI or Web Based setup which enables the client to manage the telephone system without anyone’s help.
Scale your communication network along with your Business
IP PBX system helps in scaling your communication network along with their business is often a concern for the firms. With an IP PBX software
in place, your business will not only be able to handle increased call volume, but you will also easily add more phones to your existing network as you expand it to include more offices and locations. Your only concern will be to buy new hardware for your new offices.
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