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Aditya Cakrawidya
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Manager Digital Service of Retail Customer Care

Dial 100: Contact Center Solution - Cheena Shekhawat - Blog

Dial 100: Contact Center Solution

Dial 100 Project is the largest centralized police control call center for entire various pan India states in India created for maintaining the law and order. It is a toll free number which provides police and fire emergency services.

Dial 100 allows the citizens to avail emergency services such as hospitals, fire-stations etc.. It will help to reduce the number of hoax calls police department gets and provide connectivity to the missing persons and vehicles databases. It also provides customized reporting of call center performances.

Benefits to the Police Department:

  • Helps in round the clock availability, proper dissemination of information, connectivity to mobile PCR vans, immediate response to a call and online link with emergency services
  • The system promotes logical distribution of calls with improved communication links available to the citizens
  • It allows the police department to escalate calls to the PCR van network for ‘crime in progress’ situations

Getting Dial 100 services people to feel safe and make their work easier as they can focus on their work completely. If they feel anything wrong then they have to just dial 100 number from their device. Within the few minutes of dialing call, the help will be provided by the nearest center. 100 I common police emergency number which is provided to help the customers.

Our Omni Channel communication capture Customer Complaints Management Solution with its auto-routing of complaints, helps you handle customer complaints quickly and effectively, to reinforce your brand image. Aria’s single unified Complaint Management based framework creates a secured vault of information and helps deliver complaint status to all stakeholders with standardized templates ,consistently and promptly. There is continuous monitoring of complaint status with complete case visibility and better compliance for a seamless customer experience

Disparate Complaint Gathering: Customer complaints come from a wide variety of sources: phone, email, sales reps, internal employees, and social media. with Email Integration, SMS Integration, Whatsapp Integration, Twitter Integration, Facebook Integration, LinkedIn Integration.

Detached Processes: Customer complaint management is a complex process, requiring an enterprise-wide commitment and a unified approach. Automating your complaint management and resolution procedures with an integrated customer complaint management software tool such as can help you standardize these processes and correct problems expeditiously.


  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to callers
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Minimize Operating Costs
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance user experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner.

To know more about our product & services

Call/Whatsapp: +91-9818234511

Skype: ariatelecom

Publish Date: August 6, 2019 5:12 AM



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