Is the incoming call urgent? Is it a valuable customer calling? Or a hot lead, ready to close a deal? Or does someone need emergency services? An IVR
can combine with contact center tools, and even your CRM, to prioritize your calls. IVR works with call routing to evenly distribute workflow, sending calls to agents with shorter queues. And your workforce can be located anywhere even at your home. The Coronavirus is not the first emergency situation when IVR technology has to switch to a work-from-home model. Many of our clients enabled their IVR services
to take calls from home.
Switching your cloud telephony
solution to a work-from-home model on a temporary basis is easy. It’s something a team lead can organize while sitting at his/her own house. Instead of the calls landing in the call center, the call gets routed to the agent’s desktop or mobile.
Interactive Voice Response
is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.
> Auto Play Welcome Messages, After-Hour Messages & Holiday Messages as per your needs.
> IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department depending on their IVR input.
> Our Cloud IVR routes to remote agents wherever they are
> Voicemail, abandoned call reports, and callback alerts ensure you never miss a call
allow you to prioritize calls based on the caller’s value. When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs.
> Use your IVR
for outbound campaigns to auto send personalized announcements or greetings.
> Connect callers to your IVR post calls to confidentially collect feedback.
To know more about our product & servicesCall/Whatsapp: +91-9818234511Skype: ariatelecomwww.ariatelecom.net