Whatever business you’re in, you will have heard of the hosted communications revolution; rather than relying on clunky on-site private branch exchanges (PBX), companies can instead use their internet connection to make and receive voice calls.
Hosted is a form of VoIP (Voice over Internet Protocol) communication, which is cheap, scalable and highly flexible. With your PBX hosted on a remote server, no on-site kit is necessary except for the handsets themselves.
Hosted telephony drives productivity through flexibility
Flexible working patterns are becoming ever more important to employees. Hosted telephony is able to accommodate flexible working, as calls can be routed easily from one number to another and employees can be contacted on the same number whether they’re working from the office, their home, or the car. Hosted phone solutions also provide smart services, which route calls intelligently within a group.
Hosted telephony scales with your business
On-site PBXs can be a pain when it comes to growth and adding new users, a process which often involves engineering time and expense. However, hosted telephony systems can be expanded very, very easily, with the best solutions allowing you to add users yourself from a central admin portal that’s web based, meaning no engineering time incurred and no need to pay for lines you aren’t using. This lets you react quickly to your business’s circumstances, scaling your services accordingly- this is particularly handy for companies who have seasonally related periods of growth.
Manage your expenditure more efficiently
One of the biggest perceived barriers to shifting from on-premise to hosted services is the idea of sunk cost. Having already invested heavily in a PBX, companies understandably want to get their money’s worth before upgrading to a new solution. This is fine until you take into consideration all the additional costs that come with on-site solutions: software upgrades, additional features, adding users, and so on- all of these require engineering time and these extra costs are often more than persuasive enough for companies to let go of their legacy investment and move to a more cost-efficient model. Additionally, companies looking for an entirely new phone system may find the initial expenditure required for an on-premise PBX prohibitive.
Always enjoy the latest software
One of the biggest benefits to a business VoIP phone system is that updates are made automatically in the cloud, so there is no risk of the service becoming outdated, or of your business missing out on new developments in office telephony or the latest features. The best VoIP providers will ensure updates happen at least twice a year.
Integrate with other applications
Sometimes small things can make a big difference to productivity. Being able to click-to-call from your computer screen, or have a call automatically logged in your CRM system can save employees hours over the course of the month. Other integrations, with sector-specific software, mobile phones and email platforms—make life easier for everyone.
Making the move to the Cloud
There are many businesses who see the benefits of hosted telephony but find the concept of shifting their entire communications system online daunting.
The move to hosted telephony doesn’t need to be complex, and any provider worth their salt will fully manage the key stages of migration, which should include: defining requirements, defining any improvements, reviewing connectivity, making sure there is a Disaster Recovery plan in place, number porting and any training requirements needed.
With most hosted systems this process is very quick: it can be rolled out in matter of a few working days, depending on the quality of the connectivity in place.
When your data is stored in the cloud, it’s held in a dedicated server room with a team of specialised employees who are solely tasked with keeping your information safe and secure.
With a hosted VoIP business phone system, your telephony data and settings are backed up by data centers in multiple locations. When properly engineered, the best hosted VoIP providers can reroute traffic or failover to back-up servers and connectivity, keeping communications flowing despite large disruptions.
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Publish Date: August 28, 2019 8:34 AM