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Work from Home Call Center Solution During Coronavirus Crisis - Cheena Shekhawat - ContactCenterWorld.com Blog

Work from Home Call Center Solution During Coronavirus Crisis

As many employees, especially  in the software services sector, are forced to work from home due to the COVID-19  pandemic, the move could turn out to be an inflation point for the indian IT industry, experts said. Nearly haf of the India's technology workers/employees– estimated at 3 million – have already begun to work from home as social distancing becomes key to contain the spread of the coronavirus outbreak

 
If employees continue to work from home for a few more months, IT companies are likely to conclude that 20-30% of their workforce can operate remotely, In this case, In order to make and receive calls, you definately will need a computer that meets your basic system requirements, a headset and an internet connection. Cloud based call center software won’t need a telephone line, VoIP connection. Making sure that their internet connection and system capabilities are sufficient to work optimally is a must. Many companies will provide these basics for their at-home agents. 
 
 
Agents can be based anywhere without installing any special hardware or software. A work-at-home agent simply logs into the web-based application to begin taking customer calls, emails, or SMS. Aria’s robust live call monitoring and reporting capabilities provide real time calling updates for admin and supervisor so you retain complete control over your customer experience. Call recording provides an advanced level of quality assurance.
 
Cloud based CRM compiles information about each customer such as: client demographics, email, phone numbers, call logs, etc. so your agent will always be up-to-date no matter where they are working. Some browser-based call center software functions as a CRM as well. 
Remote agents can be paid on a per call basis instead of an hourly wage and can fill in from home during peak calling seasons. Using at home based call center software during this lock down is a great way to manage calling system.
 
Call centers have relied on Aria’s Call Center software for more than 15 years. Across a wide variety of industries, we provide solutions and innovations that make operating a call center intuitive, cost-effective, flexible, and scalable. We are here 24 hours a day and seven days a week to support your needs and answer your questions. Get in touch with us and find out about our solutions for your issues.
 
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net 

Publish Date: March 24, 2020 1:15 PM

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