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Top 3 Aria’s Solution to Beat COVID-19 Lockdown

Covid-19 has forced companies to work-from-home. Most of Indian companies are not comfortable with remote working. With all these uncertainty, it's important to communicate with your customer and your team with empathy and compassion. Aria Telecom offers the best unified communication solutions which make business communication and collaboration faster and that also at affordable price.

1. Omnichannel Communication Solution

An omnichannel communication solution lets customers reach out for help how they want to. And, it lets your agents move between channels easily, so they can help your customers no matter how they reach out. It is a multi channel customer experience strategy that delivers a seamless experience across all touch points. Companies that want to enhance their customer experience while working at home, use omni channel solution to connect to together customer interactions such as voice, chat, email and social media etc to carry context throughout the customer journey. 

Omnichannel solution supports various communication channels including: voice calls, conference call, chat, sms, whatsapp, facebook, twitter etc.

2. Audio Conferencing Solution

ARIA PARTH CONFERENCE BRIDGE can serve as a conference bridge from your web browser.  Conference Calling with Aria Parth is a simple, affordable way to connect up multiple participants from all over the world. If you’re away from your computer, you can also join a conference bridge via a dial-in number. It makes it easy for multiple participants to join a conference from their browser. Participants can efficient join a meeting with just one click and start executing their goals. The major idea behind employing Conference Bridge is to save communication time between multiple branches and employees.

3. Voice Broadcasting and Chat Solution

Voice Broadcasting is an easy to use way for sending a recorded voice message to various multiple phone numbers at the same time. Therefore, when a voice message is sent through a voice broadcasting service, the voice message will be automatically delivered simultaneously to all of the phone numbers sent by the sender. It is widely used by commercial and community initiation, but for businesses, it is an easy and cost-effective way to broadcast important messages to clients all at once.

Live chat is a medium that allows your business to engage with your website visitors. You can use a live chat software to initiate conversations with website visitors, interact with customers, and support your existing users in real-time. It is a modern way to drive more sales, close more deals, and retain customers for the long haul.

To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: April 13, 2020 6:57 AM

Benefits of Cloud Telephony for Remote Workers

As coronavirus pandemic continues,  more of the people working from home. As well as number of remote worker growing and also facing challenges in setting up unfamiliar platform  or using new services. In this article  you will learn how cloud telephony will be beneficial for remote workers. 

Cloud telephony delivers web based or automated telephone applications. It is an innovative & latest telephony solution thus reducing your business expenses. Cloud telephony removes the complexities of a business phone system. You can make/receive calls and text from your system (laptop/PC or mobile) using a cloud telephony solution. Plus, all the activities will be logged in your respective CRM. With cloud telephony, you can get local, mobile, toll-free numbers in seconds.
Cloud Telephony deliver business phone extensions to any employee, anywhere that acts as one seamless system. Your work, home, and mobile phone can all be accessed through one phone number, so you can always stay connected to the office, giving you ultimate portability. Wherever you use your phone, even overseas, you will be able to make internal office calls for free or dial to another UK telephone number at local call rates.
Deliver mobility and flexibility
Cloud telephony breaks down barriers by moving the on-premise PBX phone system out of the building and into the cloud. Workers in the office and remote workers share the same features and capabilities of a powerful business phone system—regardless of their physical locations. When employees leave their remote offices, a mobile app allows them to remain connected to the corporate phone system.
Workers can use any device: desk phone, smartphone, or tablet, with a mobile app, or their personal computer with the Softphone application. 
Cost saving 
One of the major cloud telephony system benefits is the large cost savings when compared to traditional phone services. Cloud based communications eliminate the need to pay up-front for heavy and expensive installations. Not to mention the regularly occurring maintenance charges of a traditional phone system. 
Business Continuity 
cloud telephony system is likely to be unaffected by outside factors such as severe weather or other issues that may keep employees from getting to the office.
Easy to Use and Fully Integrated
 Convenient dashboards that can be used to access call history, voicemail messages and recorded calls. Except integrating a company’s communications with its everyday applications for business processes and workflows helps increase efficiency.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: April 7, 2020 8:50 AM

Live Chat: Respond Your Customer during COVID-19 Pandemic

During COVID-19 (Coronavirus) Pandemic,  people are being forced to change their lifestyle, adjust to working from home and reevaluate their needs, With all these uncertainty, it's important to communicate with your customer and your team  with empathy and compassion.

Isolation, whether mandatory or elective, will increase online interactions at the same time that customer service and sales agents will be in quarantine situations and forced to remain in their homes. Amid this situation, good news is possible. Customer service, which takes place more and more remotely via the internet, can be maintained with a high level of quality and even improved through the use of correct tool, solution or software for managing online communication, such as Live Chat. It is also known as Web Chat. 
Remote office and home office policies are measures that many companies are being forced to take to keep their operations going. Meetings are held by video or audio conferencing, and most of the communication will be in text, either by email or chat.
Live chat is a medium that allows your business to engage with your website visitors. You can use a live chat software to initiate conversations with website visitors, interact with customers, and support your existing users in real-time. It is a modern way to drive more sales, close more deals, and retain customers for the long haul.
Live chat software offers personalized customer experience, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing live chat solution for your business is beneficial for all customer journeys and across your marketing, sales, and customer support teams.
A positive live chat experience can effectively help customers make the buying decision.
Adding live chat support can definitely reduce cart abandonment, increase sales, and boost conversions. But a lot of it depends on the live chat software that you use. 
In traditional call centers, a customer service agent will handle both phone and email requests. But, only one at a time. Being able to handle several customer chats at once means you’ll need a substantially smaller team to handle customer service requests – cutting your support costs as a result.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: April 6, 2020 6:04 AM

Take Your Contact Center on Remote | COVID-19 Lockdown

The COVID-19 coronavirus outbreak has caused widespread disruption to many industries.  Many contact centers are under increased pressure during coronavirus crisis, as growing number work from home and face challenges setting up  unfamiliar platforms or using new services.

More and more contact centres are likely to be faced with employees needing to work remotely in the coming weeks and months, so having the foundations for true flexible working capabilities will likely prove to be essential to remain competitive, or perhaps even operational. However, any contact centre that wants to successfully weather the coronavirus outbreak will need to enact a shift to cloud telephony as quickly as possible, if they have not already done so. Contact centers especially struggle with how to train, manage, and engage agents properly. Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar.
Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries. Agents can log in to receive and place calls from: an Internet browser, running a web-based version of the contact center software; a desktop or laptop computer running a local version; and of course a mobile phone. 
Depending on the type of call center Software you operate, you may have seasonal fluctuations and changing call patterns. With remote working, you have the flexibility to schedule your staff as needed making it far easier to manage seasonal peaks. Cloud based contact center software lets you simply add additional agents on the fly so that they’re up and running in an instant.
Advanced features of Aria’s Cloud Contact Center Solution:
• Complete Contact Center Solution
• Quick start
• Recording Space
• Multi-party Conference
• Agent Log-in / Logout
• Desktop Application for Agent
• Work performance MIS Support 
• Incoming / Outgoing / Missed Call Facility
• Caller call history
• 100% conversation Recording
• Preview Dialling
• Call Back Scheduling
• Web Based Dash board for admin & supervisors to monitor
• Agent Live Monitoring & Barge-in
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: April 3, 2020 12:47 PM

Switch Your Contact Centers to Work from Home : COVID-19 Lockdown

As the Coronavirus Pandemic pushes India into a lockdown, the call centers and information technology services firms that functions as the world's back office are struggling to peice together work-from-home solutions and other business -continuity plans. Many of the companies that provide business services such as call centres, IT services and business process automation were not prepared for work-for-home arrangements.

During this crisis, Aria Telecom helps in switching your call centers to work from home mode. Switching your cloud telephony solution to a work-from-home model on a temporary basis is easy. It’s something a team lead can organize while sitting at his/her own house. Instead of the calls landing in the call center, the call gets routed to the agent’s desktop or mobile. As far as the customer is concerned, he or she will not even know that the agent is working from home.
Our cloud based contact center software takes just minutes to deploy and gives you control over your customer support channels from an easy-to-use web based interface. Enjoy all the features of an enterprise solution, including live call monitoring, call whisper and barge, skills-based routing, MIS reporting, IVR call flows, and customized call outcomes, at an amazing and reasonable price. 
Cloud telephony solutions can help improve your customer service by integrating with your current CRM system. Customer experience is a driving force for sales and retention, so it's important to make customer interaction management a priority. Cloud contact center solutions can help you make the transition easy by helping you implement customer service call center software, an inbound call center, home-based agents, and a technical support help desk. Contact centre solution allows you to integrate all of your offices, your headquarters, and other outsourced locations in one place. Your team can connect quickly and easily from anywhere in the world with Internet access.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: March 31, 2020 6:21 AM

Aria’s Business Continuity Plan During COVID-19

As the threat of COVID-19 (Coronavirus) continues to spread  across the world, It's imperative for business and organizations to actively monitor the situation for health, safety and  well being of employee, and society at large. The world health pandemic has paralyzed business productivity and the economy, immobilized employees to their homes to work remotely.

During COVID-19 crisis, we have created or updated a business continuity plan that can adapt according to circumstances as they develop helps your company stay operational during troubled times. Like you, we too are focusing on the safety of our employees worldwide, the communities we live and work in, and ensuring we diligently meet all our service commitments. We are also taking precautions and depending more on remote collaboration tools.
>> At the moment, most of our staff is working from home, We are ensuring that this has the least possible impact on our accessibility and your contact points at Aria remain at your disposal by phone, email or SMS/Whatsapp. 
>> All the staff who works remotely has full access to all the systems and tools and are able to attend you in the usual way.
>> We ensure that remote work can be as seamless as possible to provide the highest level of support to our customers and partners. We’ve carried out a variety of activities to further support our employees during this time, whether that is guidance on working from home, training on some key tools and increasing our general support engagement with employees.
>> In these days, we have observed a lot of requests from our clients to move their infrastructure to enable work from home. Our Solutions team and Support team is working round the clock to facilitate this for our customers. 
>> The company has increased the frequency of deep cleaning and sanitization at offices and has encouraged employees to work from home.

Publish Date: March 30, 2020 8:26 AM

Importance of IVR During Working from Home

As number of confirmed cases of COVID-19, or Coronavirus increases across the globe, business are expressing valid concern around their, customers and day to day captive centers and BPO  operations will be affected . To maintain safety, employees are asked to do work from home. In the meanwhile Aria Telecom is providing clients with up-to-date communications and offering proactive solutions to keep daily operations going with minimal interruption.

Is the incoming call urgent? Is it a valuable customer calling? Or a hot lead, ready to close a deal? Or does someone need emergency services? An IVR can combine with contact center tools, and even your CRM, to prioritize your calls. IVR works with call routing to evenly distribute workflow, sending calls to agents with shorter queues. And your workforce can be located anywhere even at your home. The Coronavirus is not the first emergency situation when IVR technology has to switch to a work-from-home model. Many of our clients enabled their IVR services to take calls from home.
Switching your cloud telephony solution to a work-from-home model on a temporary basis is easy. It’s something a team lead can organize while sitting at his/her own house. Instead of the calls landing in the call center, the call gets routed to the agent’s desktop or mobile.
Interactive Voice Response is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.
> Auto Play Welcome Messages, After-Hour Messages & Holiday Messages as per your needs.
> IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department depending on their IVR input.  
> Our Cloud IVR routes to remote agents wherever they are
> Voicemail, abandoned call reports, and callback alerts ensure you never miss a call 
> IVRs allow you to prioritize calls based on the caller’s value. When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs. 
> Use your IVR for outbound campaigns to auto send personalized announcements or greetings.
> Connect callers to your IVR post calls to confidentially collect feedback.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom 

Publish Date: March 26, 2020 4:37 AM

Make Your Work from Easy With Lead Management System

To reduce the spread of COVID-19  disease, first school  and malls shut down across the country and the business started asking employees to Work from Home (WFH) where possible. Publci Health  experts are recommending that companies  encourage employees to work from home to prevent the potentially deadly Coronavirus from spreading around offices, public transit and elsewhere. Though work from home could hurt operations flow at Indian firms, top management at corporate firms has instructed or recommended employees to work from home. 

If you are an office worker, in tech, in tele-calling, in sales maketing or customer service or if your entire work is on a computer, your employer will move you to a WFH status. In this situation, Lead management is one such solution helping businesses to track and optimize the entire sales process at home easily and smoothly. Lead management is the process of tracking and managing prospective customers. Sometimes referred to as customer acquisition management or contact management system. 
Managing leads is a complex process. As the number of leads increases in a growing company, use of a manual or outdated lead management system increases the risk of losing sales opportunities. This often happens when tasks are forgotten or go unaddressed for extended periods of time.
The process of managing leads helps businesses understand which tactics are bringing in the best leads, so you can optimize your sales strategy to be both effective and efficient. Additionally, since lead management documents a person’s full history of interactions and experiences with your company, you can analyze exactly how a person was converted from a prospect, to a lead, to a customer anywhere.
Aria MyLead CRM is a Lead Management System to nurture customers and generate qualified leads. However, there are chances to get into deeper customer data to improve sales initiatives. It is a Cloud-Based CRM that does much of the lead management work for you. It is simple and user friendly web based lead management system. It collects lead data from a variety of sources, creating new records on your behalf. Once a lead is captured, Insightly can get to work and follow up. It Automatic captures lead through API integration in website and third party solutions. The system is also helpful to import and Export multiple query information quickly and easily.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom 

Publish Date: March 25, 2020 6:18 AM

Work from Home Call Center Solution During Coronavirus Crisis

As many employees, especially  in the software services sector, are forced to work from home due to the COVID-19  pandemic, the move could turn out to be an inflation point for the indian IT industry, experts said. Nearly haf of the India's technology workers/employees– estimated at 3 million – have already begun to work from home as social distancing becomes key to contain the spread of the coronavirus outbreak

If employees continue to work from home for a few more months, IT companies are likely to conclude that 20-30% of their workforce can operate remotely, In this case, In order to make and receive calls, you definately will need a computer that meets your basic system requirements, a headset and an internet connection. Cloud based call center software won’t need a telephone line, VoIP connection. Making sure that their internet connection and system capabilities are sufficient to work optimally is a must. Many companies will provide these basics for their at-home agents. 
Agents can be based anywhere without installing any special hardware or software. A work-at-home agent simply logs into the web-based application to begin taking customer calls, emails, or SMS. Aria’s robust live call monitoring and reporting capabilities provide real time calling updates for admin and supervisor so you retain complete control over your customer experience. Call recording provides an advanced level of quality assurance.
Cloud based CRM compiles information about each customer such as: client demographics, email, phone numbers, call logs, etc. so your agent will always be up-to-date no matter where they are working. Some browser-based call center software functions as a CRM as well. 
Remote agents can be paid on a per call basis instead of an hourly wage and can fill in from home during peak calling seasons. Using at home based call center software during this lock down is a great way to manage calling system.
Call centers have relied on Aria’s Call Center software for more than 15 years. Across a wide variety of industries, we provide solutions and innovations that make operating a call center intuitive, cost-effective, flexible, and scalable. We are here 24 hours a day and seven days a week to support your needs and answer your questions. Get in touch with us and find out about our solutions for your issues.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom 

Publish Date: March 24, 2020 8:15 AM

Five Must Have Features in Call Center Dialer

Call center dialer is an application used in call centres to automates the process of dialing to external phone numbers so that the agents can attend to certain calls selectively. Well, since call centres want to increase the productivity per agent they have employed, they monitor the time which is spent by an agent to talk to a prospective customer. So, when the agents are provided with a data base and asked to call to various prospects, it is noticed that the effective time spent in talking to the customers is very low as many calls are not picked up, answered by fax machines, busy etc. Here are five must have features of call center dialer:

1. IVR
An IVR allows callers to easily choice where they would like to be directed to based on a series of prompts. Call Center Dialer works seamlessly with IVR applications.  With IVR, call centers can create user friendly and clear navigation of menus and options for the customers.
2. ACD
Automatic call distribution (ACD) is one of the essential inbound call center software features. It allows the agents to effectively route callers to the most appropriate agent available and makes sure calls are never missed.
3. Skill Based Routing 
Skill-based routing feature directs customers to the most appropriate agent available based on the IVR selection and past conversation history with the agent. Skill-based routing is essential for any call center as it routes the calls on the basis of area of expertise of the agents, according to language preferred by the customer, etc.
4. CRM Integration
CRM help businesses to analyze and manage customer interactions to improve customer service. The integration of CRM with call center dialer reduces average handing time of agents as it provides easier access to customer data. Integration of CRM with predictive dialer boosts business productivity to a great extent. More and faster customer connections can be easily made when predictive dialer solutions are backed up by customer data. This integration reduces the average call handling time of agents as it provides easier access to customer data and other information.
5. Call Recordings
Call recording solutions in the call center software are a quick, reliable and simplified solution to manage and monitor calls. As the entire call logs are recorded so, any required information can be easily retrieved as desired and listening to call recordings can help to reap information about any glitches in any product, services.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom 

Publish Date: March 19, 2020 1:57 AM

What is CTI and Why Should Call Centre Invest in CTI

Computer Telephony Integration (CTI) means coordinating a computer with a telephone system, and using the computer to perform the call control functions usually associated with a PBX. CTI is where these seamlessly separate systems interact in order to streamline your company’s communications. 

Computer telephony integration might sound complicated, but it takes only a few minutes to integrate it with your company’s phone system. This technology enables the agent to make and receive tones of calls without touching an actual telephone.
Using CTI, agents can view detailed information like name, address, mobile number, locations etc., about the caller through automated screen pop-ups. Having this information, the agent can communicate professionally with customers. In addition to distributing calls, call centres and organisations also wanted to improve the efficiency of call centre agents by matching incoming phone calls with relevant information stored in their customer databases. CTI allowed data collected by the phone systems, such as the caller ID or automatic number identification, to be used to query databases – such as the CRM – and populate that data on the screen of the customer services team. 
Computer Telephony Integration also permits integration with other technologies like Automatic Number Identification (ANI), Voice Conferencing, and Interactive Voice Response (IVR).
Through CTI call center technology you can make your communication seamless and efficient. As a result, the average duration of your calls is considerably reduced. Automated call backs can also be scheduled for inbound calls. Both these facilities means that you save money per call and hire lesser staff members to run your call center effectively.
CTI system allows you to identify specific instances during their customer interactions that they could have performed better. In such a way you can provide specific training for agents and follow-up with quality feedback. This helps enhance the performance of the overall customer support team.
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Publish Date: March 17, 2020 2:01 AM

Noise Cancelling Headset for Call Center

Working environment in modern offices have changed significantly and are influenced by individual conditions to a large extent. Whereas some agents sit at their desk, others move from one place to another. Modern . open plan office architecture also places high demands on the audio equipment of operators.

Noise removal in a call center environment is also a challenging task. background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of the human voices are a legitimate part of the call and belong to the primary agent and which of the human voices belong to agents in the background and therefore should be treated as noise.
Call Center Headset offers stable quality that enables employees to control the sound coming in by turning the speaker up or down in view of individual preferences. Wearing a headset empowers the microphone to remain in an indistinguishable position from your head moves and speech, so that your voice remains steady. If you use a Noise Cancellation headset the microphone filters up to 75% of background sounds or disturbance, so that your callers hear just you, even in noisy situations. In addition, Wireless headsets additionally tend to offer improved complete sound quality.
Headsets for Call Centers come in a variety of types.  For example, you can get a headset that connects to a desk phone or you can get a headset that connects to a Softphone.  In both cases, you will find variation in the degree of noise cancellation/reduction which is designed to reduce unwanted background noise.
Wearing a headset means the microphone stays in the same position, no matter how much the users move their head. This means the voice quality and volume stays constant. Better still, the right type of headset will also offer a microphone with noise-cancelling technology, allowing for companies to offer a great service even if they happen to be in a noisy environment.
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Publish Date: March 12, 2020 7:37 AM

IVR for Doctor Appointment Booking

Some people think interactive voice response system is just for customer support. But it can be so much more. From facilitating a sale to gathering top-of-mind  customer feedback, modern business are inviting entirely new ways to use an IVR system to make instant customer connections, all while reducing costs and increasing engagement. 

IVR has found its usage in a lot of systems. It’s not limited to only support or sales, companies are utilizing IVR to cancel tickets, book appointments and more. IVR enables hospitals to utilize a single number for customer support and enquiries.
Scheduling appointments is critical to your business, but without a good system in place, it can become an expensive distraction. With IVR based appointment scheduling system, you can ensure that your appointment related phone calls are always handled professionally, freeing up time to concentrate on running your business. The Appointment IVR solution can be developed based on the need of the hospitals or clinics. It means if the hospital has only many doctors and provide specialized treatment for particular disease, then the appointment IVR solution for that particular doctor would be simpler.  Once the hospital gets the appointment IVR solution, it can be integrated within other telecom system such as CRM/ERP. 
>> With IVR appointment scheduling, patients who prefer scheduling over the phone can do so with no wait time and no rush.
>> This solution instantly matches patients with the optimal appointment based on both their needs and those of the health system.
>> By automating the appointment scheduling process, IVR solution lowers costs and frees up office staff to provide better service to those who need immediate attention.
This will reduce the hold time of the caller in the call queue. It will also offer a flexible approach for booking an appointment. This type of interactive voice response system also can be useful for different industries such as IT companies, counselors, government agencies, etc. This saves time, resources and efforts of the organization.
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Publish Date: March 11, 2020 8:29 AM

Live Chat Support for Banking

Live chat support is one of the most dynamic ways to communicate with your customers. With live chat, you can turn every interaction with visitors to your website into a better experience and build longer relationships. Live chat is the best way to go beyond your customer’s expectations and improve customer experience when communicating with them. 

In the banking sector, customers show an increasing preference for interacting with banks digitally. As a result, most of the banks have already invested great amounts of money in their online platforms. They further strive to find ways to enhance the customer experience. That’s where live chat software for banking steps in. Using live chat, banking can also improve their online services with the integration of live chat software on their website or an app which customers can use easily to interact with a customer care or account manager, without stepping their foot in the bank.
How Live Chat Works
A consumer who’s interacting with  banking website online — whether that be browsing a website, reading an email, or visiting a social network — sees a button or pop-up window asking them, Like “Live Chat” or “Chat with us now.”
The user clicks the button to initiate the chat. A simple form asks for some basic information, which is used to route the inquiry to the right person. Simultaneously, the customer’s history loads on the representative’s end, putting their question in context.
A window pops up on the customer’s screen, the appropriate service rep enters the chat, and a real-time dialogue ensues.
Live chat creates a more efficient internal business model. Banks that integrate a chat feature allow their employees to focus less on basic support and more on complex issues. This means your employees’ time will be freed up of simple banking questions, transaction support, and easy tasks, with more time to accomplish more challenging projects and goals.

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Publish Date: March 9, 2020 5:27 AM

Contact Center Software for Stock Market

The stock market is a place where the shares of companies that are publicly owned can be bought and sold or through centralized exchange. The equity market, as it is also known by. Stock markets are volatile and unpredictable - making investment decisions tough. 

Importance of timing has been stressed much in books and through serial investors. When every moment counts, literally, brokers need to make sure that they are with their clients to make their investment decisions. Brokers can’t afford to miss a call since it imparts an unprofessional impression onto their client who might later leave them. 
An engaged broker will receive more clients for portfolio management than a broker who misses calls and takes the client with carelessness. With increasing number of customers and employees, it becomes more and more difficult to know what your agents have been saying to customers, and if they’re really happy, if their calls are being answered on time. It’s important to know all this before it’s too late. Contact Center Software lets phone calls from your customers and users reach your agents for solutions, customer service, and sales.
Live-listening to calls - Being able to perform a live-check of the quality of calls your company provides is a crucial feature. Also, it gives you the ability to be present in each and every call without “being present”!
Recording calls - You’ll never forget about the call, no matter how long ago had it taken place. Also, you grant yourself/your employees with a perfect training ground. Rewinding previous successful calls will help you find what makes them hit.
Making hundreds of calls effortlessly - Calling hundreds of numbers from your smartphone would be a pain in… You know. Proper call Centre software will allow you to make such amount of calls with one single click.
Automating your work - The best Contact Center software will include solutions that will allow you to integrate it with 3rd party apps to make the work easier for you. Do not paste, copy or send data. Let the software do it for you.
Enhanced customer service - The fundamental use of call Centre software is to handle customer queries in an effective and efficient way. This is one of the biggest benefits of incorporating the best contact center software in your environment. By doing so, you can not only achieve better customer experience but will also attain boost in your business.
Data backup: Apart from data theft, there are other scenarios that can also result in loss of data, which can cause inconvenience and will bring a pause in daily business activities. Thus, all the software provides the user with an option to take data backup of all the important customer information and other activities.
Disaster recovery: Other than data backup, Contact Center software supports the high-availability feature that allows real-time synchronization of data between servers. This helps in reducing chances of loss of data.
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom

Publish Date: March 5, 2020 4:45 AM

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