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Need of Business Communication System

Communication is one of the most important functions of management. It may cement an organisation or disrupt. The smooth and efficient functioning of enterprise entirely depends upon the effectiveness of the system of communication. It is the very heart of the process of organising. 


By the time many business owners realize there is an internal communications issue, it's often too late to efficiently address the situation. By proactively considering communication across team members and providing the necessary tools, your business will have a valuable edge over your competitors.
 
Aria Business Communications System is universal Appliance which can be used for many applications like IP PBX, Call Centre Suite, IVRS, and Conference Bridge etc. It is a ready to use appliance, work independently without need of any server. We provide it in both on-premise and cloud based solution which makes it flexible for using in anywhere. Moreover, it integrates easily with existing tools using by the employees in that office.
 
Cloud based Business Communication System makes it more preferable for moving businesses. Users can log into their communication system from anywhere and access customer communication system. It just needs few clicks and you are all connected to your client base in minutes without using any hard infrastructure.
 
The security of the interactions between the customers and the agents is extremely important. No business can compromise in terms of security. A VoIP Business Communication System helps in providing security through the advanced technology embedded in its system which includes encryption of audio files while converting it into data packets, improved identity management, automatic alerts on suspected callings and independent security audits. 
The system is equipped with the latest technology to route the calls to the most efficient and competent agent. In this way, customer’s queries are resolved in no time and with much more clarity and accuracy.
 
So, after an overview about business communication system, it is very much clear that it is an essential element for every business and it is challenging to visualise a successful business without it. 
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: March 4, 2020 4:13 AM


Contact Centre Software for E Commerce

It is very important for an E-commerce business to offer world-class customer support. It is very important to make sure that the first point of contact of the customer is convenient, courteous and professional. E commerce industries have a challenge to streamline and integrate all the channels so that the customer experience can be improve. They need a technology that can keep a track on their metrics, keep a check on the customer’s needs and expectations and to constantly track their complaints.  


Aria Telecom is an experienced contact center software provider that enables E-Commerce companies to stay connected with their customers. Having more than 15 years experience in delivering customized customer service and fulfil the requirement of the customers. Whether it is a retailer, distributor or any other which has products for sale needs B2C. 
 
Benefits
When you collaborate with our service business, you make a commitment to customer service excellence. Having our contact center software will take your e-commerce business to the next level and help ensure brand loyalty.
 
Increased Productivity: When customers’ requests are coming in at a frenzied pace, chances are your employees are so busy managing order entry that they have little time for the day-to-day obligations of running your business. Our operators can help. Lifting the burden of an ever-ringing phone leads to increased productivity and happier employees.
 
Professional Representation: When consumers are purchasing from a seemingly faceless online organization, presenting a professional image is essential. With us on your team, you can rest assured that your brand will be represented flawlessly each time we pick up the phone. Whether you are running a small e-commerce site or a large online store, your clients will appreciate the superior level of care that the right call center software provides.
 
• Reduced Operating Expenses: Our agents work remotely and virtually, negating the need for hiring and training new staff members. There is no expensive equipment to purchase, install, or maintain – we have your technological needs covered. Month-to-month contracts and by-the-minute billing mean that you will pay for only the operator time you use, potentially saving your company thousands of dollars. All of that translates to reduced out-of-pocket expenses and an increase in your bottom line.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: March 2, 2020 2:32 AM


Importance of Voice Logger in Stock Broking

The future of stock broking companies is very much dependant on technology. Every stock broking agency  need to track calls that will reach out to customers for business analysis. It helps in better communication with the clients plays an important role in stock broking as it is the main managers and supervisors to keep track of agents call. It helps in evaluating an agent’s performance and track customer’s queries. The voice or phone data is recoded and stored in compressed format on the magnetic media. To stop unauthorised trading practices, it has been made mandatory for the stockbrokers to record their calls with the clients, as an evidence of client placing that order.

Aria Telecom is providing call recording facility for stockbrokers at economical price. You will even get an automated record of all your call recordings at one place and you can access it from anywhere, anytime. We offer a solution which enable call recording, monitoring and managing customer interaction for organization having multiple branches. It is a multi-users application that allows an individual user to monitor over the system and track information.

 
Simultaneous monitoring of multiple locations is possible on a single system. A complete database contains all the call related information like incoming/ outgoing numbers, calling date, call start time, call end time, call duration etc.
When you monitor calls of every branch in order to correct some of the mistakes made by your agents, you’ll inevitably get everyone on the same page. This will help for excellent customer service to be provided across the board – resulting in increased customer satisfaction. Voice logger system is that you may be able to improve customer service by monitoring the interactions that the call center management staffs have with customers.  This can also enable you to resolve complaints before they become major issues. If you find a call that went very poorly, you can have one of your more seasoned reps call the customer back to make things right.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 28, 2020 5:42 AM


OmniChannel for Healthcare

Time is changing and healthcare industry facing the pressure of delivery exemplary services to a growing  number of patients. Communication is one of the important in healthcare services. especially in large multi-department hospital  with a large number of patient footfalls each day.

Changes in healthcare delivery require a different approach to how hospitals handle enquires and phones calls. Omnichannel system is one tool that augments communication between patients and care providers, as well as the sharing of information between providers.  
 
Omnichannl communication system in healthcare industry are tasked with improving the patient and staff experience to create better outcomes while simultaneously improving efficiency to drive down operational costs.
 
Hospitals can benefit from replacing other telecom software with a fully-integrated omni channel communication solution aimed at enabling collaboration, easing communication. Omnichannel solution achieves these goals and providing a backbone for managing voice, email, SMS, web and chat and other communication interactions. While this solution aggregates communications and permits the secure exchange of information, it is also a useful tool for hospitals to ensure compliance and patient privacy.
 
Omni-channel solution can enhance the overall process and customer experience. Enabling a prospective member to access benefit plan comparisons and enrolment information more efficiently helps ease what some may find to be an overwhelming decision-making process. Effective Omni-channel communication avoids members receiving inconsistent communications and experiences through multiple channels, and creates a simpler, more engaged branding experience. 
 
An omni-channel platform integrates all your existing channels in the hospitals. Your patients and providers can make appointments on the phone, email, sms, chat and other media. This decreases your costs, provides patients with up to date medical information, and increases the level of satisfying patient self service. Omnichannel approach can help healthcare organisations transform the continuum of care with edge-to-edge technologies, the right partners, and the right strategic operating model to deliver an integrated, omnichannel patient experience while achieving operational objectives.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 27, 2020 4:31 AM


Benefits of CRM Development

 

Nowadays, companies rely heavily on customer relationship management (CRM) technology  tools to manage interactions with current an future customers. CRM software deploys technology to organise, automate, and synchonize  sales, marketing, customer service, and technical support plus manage customers, records, and their surveys.

Aria Telecom Solutions Pvt. Ltd. is a one stop solution for CRM needs of businesses. 
From selecting the right technology to developing a right solution that can satisfy your requirements, our CRM experts help you in all the decision-making. We develop custom CRM solutions for you and deploy them without any technical glitches. If you are having any diverse needs for your business, we can also suffice that with our customization services. 
 
Increases customer revenues
CRM data ensures effective co-ordination of marketing campaigns. It is possible to filter the data and ensure the promotions do not target those who have already purchased particular products. Businesses can also use the data to introduce loyalty programs that facilitate a higher customer retention ratio.
 
Automate data entry
With a CRM, your team will never have to spend time logging emails, calls, meetings, and interactions — all of this information will be automatically collected and aggregated within the system.
 
It streamlines the sales process
CRM offers a perfect and efficient communication network. Growing of technologies such as website and voice response assists in making better customer relations. This software gives a quick replay to the entire inquiries of consumers.
 
Time-saving
 Manual recording and presentation of customer data is a time-consuming process. Moreover, the human analysis of this data is bound to take up time and energy. In contrast, CRMs manage to do the entire bundle of work in a fraction of the time. It saves a ton of energy while enabling employees to concentrate upon the more important facets of work.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 26, 2020 7:11 AM


Benefits of Cloud Contact Center Solution

Call centers of all the sizes and types are considering moving their call centers to the "cloud". Call center solutions are not a new business. Now business and customer service executives are moving to the cloud not because of features, but for the benefits.


1. Cost Effective
One of the most important benefits of cloud call center is that it drives down costs across system With Cloud Based Contact Center you only need an Internet connection, which can be located anywhere in the world. That means cloud contact centers can utilize remote workers, which frees companies to grow without the worries of physical space concerns. In addition, it’s easier to expand agents in multiple areas and provide support across more time zones.
 
2. Improved agent efficiency
Cloud call center dialer empowers agents to handle customer data across various channels and helps them resolve cases with greater precision. ACD, IVR, and prioritized callbacks all these features save agents time, while efficient routing matches customers with the most qualified agents for optimal customer experiences.
 
3. Reporting and Analysis
One of the most important aspects of a contact center is the ability to gather information about your customers. With the MIS reporting and analytics, you can keep track of incoming and outgoing calls, measure the value of marketing spend, compile information about call times and agent performance, and much more.
 
4. Enhance security
For companies with smaller IT teams, the protection from your cloud contact center’s provider is a crucial advantage. Cloud-based contact center suppliers contribute a lot of assets to enhance their security systems, frequently with elaborate security conventions and best practices that on-premise contact centers may not have.
 
5. Improved Scalability
Different businesses have different requirements; however, the beauty of a cloud-based call center is that it can be scaled for your particular business operational needs.
 

To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

 

Publish Date: February 24, 2020 4:43 AM


Multi Location Call Monitoring

For companies with multiple locations like travel companies, share brokers, retails chains or financial organisations wise unified approach require branch office to integrated advanced solutions. 

 
Call monitoring is the continuous process of data collection, analysis, and feedback. Successful call monitoring strategy directly affects customer satisfaction, employee retention, and your bottom line. Nevertheless, Call monitoring can be tricky to put into place. 

Aria Telecom offers a solution which enable call recording, monitoring and managing customer interaction for organization having multiple branches. It is a multi-users application that allows an individual user to monitor over the system and track information. We will install one application on all user locations that will be connected with centralized server and will be helpful to transmit the live data on centralized screen. There will be Analog loggers in multiple branches which is used to record the conversation happened with their customers. A  PCI based Card which is inserted in computer slot and lines will be connecting through parallel connectivity with phone instrument & card as well.
 
FTP Application- We provide a solution to client to transfer all the recordings at the EOD by using FTP application on your Head office situated server. All the Recordings are saving in branch computers and time to time its sending to Head office when requested.  
 
Data Pop-up Application: One Pop Up application in all branches when call will be connected with users, customer details should be pop out on application as per the database. Call details will be populating while incoming/Outgoing.
These monitoring recordings can then be used by call centers and other enterprise for various purposes such as compliance purposes, transcription and speech analysis, or for podcasting and blogging purposes. 
 
One of your most important goals is to grow your customer base and to have it include people who are only too happy to work with your business. One way to do that is to ensure that each and every one of your phone agents is adept at providing friendly, knowledgeable service. When you monitor calls of every branch in order to correct some of the mistakes made by your agents, you’ll inevitably get everyone on the same page. This will help for excellent customer service to be provided across the board – resulting in increased customer satisfaction.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 22, 2020 5:32 AM


Multi Level IVR for Growing Business

 

An IVR (Interactive Voice Response) menu system offers the flexibility to automate the business process on the phone. Due to customizable menus and the variety of call routing options, customer queries can be managed effectively and easily. Customers can access various services over the IVR without speaking with the call center agents. As it helps in improving the agent’s productivity, an IVR menu system can help in improving the whole call center as well.

With multi-Level IVR system, callers are asked to choose from a series of audio prompts (e.g. “Press 1 for sales, Press 2 for support, Press 3 for HR department .....etc”) and then based on their given input, another series of audio prompts to choose from and so on. They are then routed to the most appropriate department/agent, concern person and team; call queue or voicemail based on their choice. 
 
Aria’s Multi level IVR is customizable so, you have to device how many prompts your customers/callers will hear and how many levels of IVR call they will have to go until they are routed to their desired department/agent. IVR offers menus in different language, creating an initial level where the language for each option are mentioned and then within each one, create an IVR with audios in the selected language. Thus Multi level IVR is hierarchical menu structure that expands the capability of current auto receptionist features. So whatever your business requirement, Aria’s multi level IVR will support It. 
 
Multi level IVR is helpful in saving time your agents and customers by adding basic questions/queries solution the call flow.  It gathers product and services related data for your customers by appending questionnaires into your multi level IVR. Apart from this, IVR service makes your business sound professional in front of your callers by giving welcome greetings to the callers/customers.
 
For small companies this may suffice, but bigger organisations or unique situations may require a more sophisticated IVR setup with flexible navigation and routing options. Thankfully Aria's IVR is more than capable of providing both multi-level IVR.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 20, 2020 2:03 AM


Omni Channel Communication for Utility Industry

Utilities (Water, electricity and gas) are essential services that plays a vital role in economic and social development. Increased competition in utilities sectors in recent years has entailed changes in regulatory frameworks and ownership structures of enterprises, in addition to business diversification.


Utility industries need to implement and experience the benefits of Omni channel communication. To meet these consumer expectations and remain competitive in today's digital marketplace, utilities industry will have to introduce omni channel customer communication, which will enhance customer engagement and ultimately, the customer experience. This will include the implementation of various communication medium including Email, SMS, Mobile Apps, Social Media, Web Portals, Live Chat Support, Chatbot and many more. 
 
Omnichannel is the significance element of customer service throughout many industries, including utilities. With the advent of new technologies in the space of IoT, big data and changing business models accompanied by the gradual shift in customer needs, it has become imperative for utilities to align with changing industry dynamics. Nowadays, customers want to interact via multiple channels and want more control over how they are contacted. Thus, it is crucial for utilities industries to offer omnichannel customer service delivery.
 
We provide a comprehensive solution to manage customer and internal communication system with improving the service channel process. We provide energy and utilities business with robust support in the form of a 24x7x365 multi-channel contact center that combines the skills of well-trained professionals with the process efficiencies of the latest omnichannel technology. We service your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVRAutomatic Call DistributorCall Center DialerVoice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
 
Using Omnichannel approach, utility will capitalise on an opportunity to differentiate itself in an increasingly competitive market and also foster positive change for the industry as a whole.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 18, 2020 7:24 AM


On-Premise vs Cloud CRM

CRM refers to Customer Relationship Management. It is a strategy to manage all your company's relationships and interactions with your potential and current customers. CRM system enhances a business's ability to cultivate and nurture customer relationships. The system provides a unified approach to organizing customer information while also streamlining processes. 


CRM system is an incredibly important tool for every company, helping to foster customer loyalty and forge it into healthy revenue. It enables tracking every interaction with the company and collects information about the customer. This makes the interaction more personalized, increases the chances of conversion, and encourages customer trust and loyalty.
 
On-premise vs cloud CRM creates an interesting scenario for vendors and customers alike where the advocates of both designs put forward interesting arguments to justify their choice. Here are some key factors that you need to consider when weighing whether to use on-premise or cloud-based CRM software.
 
On-Premise CRM
On-Premise CRM is hosted on your office server, it’s necessary to install and configure it. Such CRM is accessed via Local Area Network of a company, that means it doesn’t require an Internet connection. On-Premise CRM is also called On-site CRM. 
On-premise CRM solution usually require large upfront and ongoing investments to purchase and manage the software and the related hardware, servers, and facilities necessary to run it.
 
 
Cloud CRM
Cloud based CRM software refers to the CRM system being hosted in the cloud. The cloud CRM is a subscription based model where the database is stored in the cloud and the database is hosted on third-party servers. You can access information from anywhere at any time and carry out your business activities easily from any corner of the world.
For Cloud-based CRM system, initial costs are typically much lower because you simply implement the software to your requirements and then access it through your computer's internet connection.Since there’s no hardware installation, Cloud CRM is extremely easy to implement.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 17, 2020 7:35 AM


Cloud Dialer for Your Business

Cloud dialer can ensure  business efficiency and customer satisfaction by allowing businesses to make more quality calls in less time. The dialer tool requires only an easy-to-use softphone to make calls, review and record customer information, and utilize omnichannel features such as texting and email—all through a single interface. Empowering easy management of multiple outbound calling campaigns and real-time reporting, dialing technology can increase conversion rates and return on investment. 


Cloud dialer allows businesses to make significantly more quality calls and in less time, thereby increasing conversion rate, customer satisfaction, and ROI. Cloud dialer creates a calling environment which takes into account numerous factors like the time of the day, the prospective lead’s location, and much more to figure out the best time to call the said prospective lead. It also allows each individual agent to become more efficient themselves and polish their current skill-set. A cloud predictive dialer also allows managers and supervisors to monitor individual agent performance and come up with mitigative processes and strategies to enhance efficiency.
 
Most of these dialers have excellent software integration options for customer relationship management (CRM).  In addition to personal one-on-one customer service availability, the CRM can manage the required data needed for the connected customer or client available on the screen.  This enables the agent to manage the conversation, speak with confidence and knowledge and take notes during the call.
 
Using Cloud-Based dialer solution will help in reducing the cost of the organization. There is no need for any extra hardware or software to run the software. Due to this we can save money and spend it on the new thing and increase the customers with productivity.
 
predictive dialer on the cloud is extremely easy to scale upwards and downwards depending on the needs of the call centers. Since the system is hosted on the cloud, the new changes take place immediately and any problems arising can be dealt with promptly. 
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 15, 2020 5:50 AM


Cloud IVR for Telemarketing and Product Promotion

Telemarketing services are those in which an agent proactively sell your products and services over the phone. Telemarketing is an effective form of generating leads and is often outsourced to an experienced company. When aiming for lead generation, outbound telemarketing can turn out to be your secret weapon. It provides a real boost to push revenues and sales. Many successful companies understand the fact that having more leads in the pipeline helps to grow a business in rough times.

Marketing promotions have been greatly benefitted by IVR-systems. These systems create apt moments for businesses to convey their main message, brand-uniqueness and business-intricacies. Special offers, crux of marketing promotions or personalized stuff can be communicated to customers in an unambiguous manner by routing them to the apt points-of-contact.
 
Cloud IVR has also become an effective mode for integrated marketing campaigns. Allotted numbers can be sent through e-mails or advertised through print-media. Known IVR-numbers can easily engage customers through a specific customer-contest, reviews, feedbacks or customized offers.
 
Cloud based IVR service is used to handle high number of calls with ease along with providing an upgraded calling experience. It is used for automatic call distribution as well as serving the caller in best-possible way by providing the required information within seconds.
 
Infusing your Cloud Based IVR with real-time contextual analytics lets you capture and leverage customer information and route it to agents to deliver a personalized “wow” experience. The more an agent knows about who the customer is, what they’re looking for, and what conversations they’ve already had, the easier it is to provide better, faster service.
 
In addition to being a tool for inbound communications, a Cloud-Based IVR can also automate the process of reaching out to prospective clients. Perhaps you want to generate leads for a new loan offering or credit card. An outbound IVR can pre-qualify interest and support lead conversion, connecting qualified leads to a live agent. By enabling sales to pick up where the conversation left off, your agents can focus on what they are good at selling.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 14, 2020 5:08 AM


Android App for Call Recording

Your customer service team is on the front lines, handling all sports of conversations with your customers. But because they are focused on helping customers in real time. It is not always easy for team member to pull out common threads. 

Regularly reviewing call recordings helps you identify challenges and pain points that customers are frequently complaining about. That’s important information to have when you want to introduce new features or products or make adjustments to your customer journey.
 
It’s impossible to sit in on every customer interaction in real time, but customer service call recordings are the next best thing. They let you listen to how customers interact with your representatives, and they allow you to gather lots of helpful feedback. Android App for Call Recording allows you to record customer interaction within your contact centre and keep the data safe for as long as you want. It requires no capex, long lead time, or no complex installation or hardware. Aria Telecom’s real-time dashboards help supervisors to monitor service quality with recorded data across all media streams.
 
We consider our android app based call recording to be a critical component of our portfolio moving forward. It gives us a much more compelling and comprehensive solution to offer our clients. We feel confident that we now have the robust portfolio we need to further grow our client base significantly.
 
Features
>>     Auto call recorder – absolutely the most important feature for business that many of the most popular (and paid) apps on the market still lack.
 
>> High audio quality – the primary reason you’re recording calls is to analyze them later. Without great audio, call recording is a waste of time.
 
>> Desktop and mobile versions – for flawless sync between all your devices (Mac/PC/iOS, Android) and mobility.
 
>> Unlimited call recording – whether your business is small or large, you shouldn’t have to limit your conversations to specific time-frames.
 
>> Simple integration with your virtual phone system – choose a recording tool that is compatible with your business phone system.
 
>> Android App Call Recording Solution has been designed to handle the communication process of business through normal SIM card based android mobile. 
>> The app is specially designed for those tele callers who connect with leads on work-from-home basis.
 
>> Aria Android Call Centre App which works with an inbuilt Aria CRM, it enables your Android Phone to act as a call Centre device.
 
>> You can also send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded and recordings are placed in app module itself.
 
>> All logs & recordings will be synchronizing with system available on cloud.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 13, 2020 5:33 AM


Live Chat Software for Business Website

Customer service can be challenging at times. Usually, the customers face a lot of challenges in their buying queries. One of the first common problem customer's encounter is long resolution time for their queries, Many customers lose their temper because they are being switched between departments. Sometimes a customer might receive a faulty product and the complaint is not accepted.


Live chat support is the preference of customers as it helps to communicate with the support agent in real time via the chat window. With live chat, you can initiate conversations with new website visitors, support your current customers, and interact with returning customers – all in real-time.
 
In the business world time is money and there’s no denying that live chat makes agents more efficient. Not only can they have multiple chat conversations going at the same time, but they can also be available to assist with email customer service tickets at the same time. This ability for the agent to change their focus on the fly means they can clear the log of customer issues faster than ever before.
 
Sales teams across industries have a big advantage in using live chat for their sales and lead generation goals because it’s easy to use and cost-efficient. When compared to traditional lead generation tools, live chat is also more widely accepted and scalable in the long run. While other lead generation channels are slow at prospecting new visitors and turning them into customers, live chat conversations are very handy because of their impeccable timing—they work best when customers are at the peak of their engagement with your brand.
 
Setting up a live chat software is quicker and less costly than implementing a help desk system or call center. While a phone operator can serve only one customer at a time, a live chat agent can handle multiple concurrent chats, thereby reducing human resources expenses.
 
Live chat agents can be grouped by department to increase efficiency and responsibility. Impatient customers will no longer have to wait on hold for half an hour, just to get someone on the line who has no idea about their issue. 
Live chat offers a unique opportunity for savings. Due to the nature of chat, one representative can often handle multiple chat requests simultaneously — a feat that just isn’t possible when answering calls.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 12, 2020 4:30 AM


Need of Call Center Solution in Airline Industry

The advance in modern day technology many times dictate how the client company should handle their customer so that customer service proceeds in the most efficient and fastest way. The airline industry has no excuse not to join in this  trend and so the Call Center  for Airline Industry was born. Airlines were actually one of the first industries to avail of call center technology and services when these were created.

The Airline industry is a highly competitive market. The operational costs are high while the demand is subject to significant seasonal fluctuations. Increasing number of airline firms today look for alternatives that could help airlines gain an edge over their rivals.
 
In recent years, the airlines industry has faced major challenges like rising fuel cost, changes in environmental regulations, and an ever-rising customer expectation. To cope with them, most airlines are looking for ways to reduce cost while meeting the environmental regulations and customer expectations. 
 
In such a situation, Aria Telecom can offer the airlines industry fast and simple Call Center solution that help small and medium airlines survive the tumulus time and prepare them for future growth and expansion. The Call Centre solution includes a number of benefits including cost reduction, the biggest challenge for airlines these days. These are: 
 
• Better planning capacity and inventory management based on hard data 
• Consolidation of delivery operations to standardise business processes
• Thanks to the latest technological breakthroughs, Call Center Solution today can provide a wide number of custom solutions to the airlines industry.  Some of the most popular processes that airlines are outsourcing to Call Center Solution are:
Ticketing – Call Center Solution are equipped to handle ticketing and reservation processes for airlines of any size.  
 
• Online Payments Processing (Payment IVR) with Fraud Detection – Any Call Center Solution can process online payment securely on behalf of an airline. From secure payment processing to fraud detection, everything is done with astute precision.
 
Customer Service – Customer service has been a forte of Call Center Solution from the very beginning. Customer service agents are now better equipped to help the customers faster and with increased efficiency.
 
Flight Information Services and Inquiries – Call Center Solution can easily handle flight information services and inquiries in real time. 
 
Rescheduling, Cancelling, and Delay Handling – From Rescheduling, cancellation, to delay handling, a Call Center Solution can manage everything expertly without causing the slightest problem to the customers.
 
Lost Baggage Tracing and Customer Support – Lost baggage tracing can be quite frustrating to a customer. But the customer support experts in a Call Center Solution can handle the situation quite well, turning a negative experience into a positive one. Call Center Solution can provide effective customer support that improves customer experience.
 
Class Upgrades and Other Services – Upselling and cross-selling are something Call Center Solution are doing since the very beginning. Therefore, airlines can always hire Call Center Solution for class upgrades and other related services.
 
Campaign Management – A well-executed sales campaign can help airlines attract new business or enter a new market. And no one can manage a sales campaign better than a Call Center Solution.
 

To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

 

Publish Date: February 11, 2020 6:20 AM

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