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How Beneficial are Wifi IP Phones

Telephony is the technology the technology that allows individuals to communicate with each other over a distance, and IP telephony is that aspect of communicate with each other over a distance, and IP telephony is that is carried out over the internet. IP telephony is becoming an increasingly popular medium of communication, often replacing traditional telephone systems. Contact us for more information about how we can help your business improve its communication capabilities.


The WiFi VoIP phone is similar in functions to the regular VoIP phone and has circuitry which enables it to transmit digital formatted calls over the Internet connection. The phone is cordless and comes with the same equipment as hard-wired VoIP phones- headset, display and perhaps a PSTN port.
 
WiFi VoIP phones have become integrated parts of almost every business in the last few years. It is simply because WiFi VoIP Phones and telephone systems in general enable better communication both within and outside an organisation, which is crucial in today’s customer-oriented world.
 
The benefit of Wireless VoIP phones is an obvious and great choice for retail organisations, institutions, and even hospitals to contemplate using. No longer is there a desire for a society to have separate systems for work (computer-based) and voice communications (telephone-based). Businesses and personal communications can be comprehensive.
 
Easy to useWifi VoIP phone handsets are not hard to use: If you use a cell phone, you've got the abilities needed to operate a Wi-Fi VoIP phone. To place a phone call, simply key in the phone number and select send. Calls are then routed onto the public-switched phone network through your VoIP carrier. Your business likely utilizes various other systems and technologies to enhance your operational efficiencies. Wifi Voip phones easily integrates with a wide variety of existing business systems.
 
Convenience: WiFi VoIP phones enable users the same convenience and portability that they have pleasure in with a wireless Internet connection for their homes.
Presently, VoIP phones with built in Wi-Fi offer the convenience of taking your VoIP phone and phone number to any free Wi-Fi hot spots to place a call.
Functionality: Another reason businesses are flocking to the flexibility of wireless business voip phones, is their feature sets. From phone-to-phone intercom, caller ID, hold and three-way conferencing, combining the flexibility of cordless freedom with advanced calling features is a win-win.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 10, 2020 3:04 AM


Effective Lead Management Process

Leads are potential customers who may buy our products or service in future. But it'll be wishful of businesses to expect that the moment you acquire a lead, it converts and brings sales revenue. Some leads may not have the problems or challenges which could be solved through your offerings. Some may not be ready to make a change to solve those challenges.

Lead management is the process of educating, guiding and following up with leads to make them ready for a purchase. 
 
Lead generation: Lead generation is what connects your company to the outside world. Yet coming up with leads and then tracking them is time-consuming and tedious — especially if you’re relying on guesswork and spreadsheets to do so. A much more efficient solution is to use lead management system.
 
Businesses create consumer interest and inquiry into products or services through a range of marketing tactics. These often include blog posts, advertisements, white papers, social media, events, and PR campaigns.
 
Customer inquiry and capture: Consumers of marketing respond with interest and their data is recorded. Lead management system directly integrated with lead portals for lead capture like Indiamart, Just Dial etc.  Not only can this take input from email, SMS & Call. API for posting lead from your own portal. All new leads saved in Temp Lead section 
 
Filtering, grading, distribution, and contact: Leads are sorted by the validity of the request, prioritized based on likelihood of becoming a customer, and then dispersed to sales reps to be contacted. Depending on the size of your marketing program, a lot of work can go into defining how to accurately categorise and sort individual leads.
 
Lead nurturing: Leads are sorted by contacted or uncontested and scheduled for follow-up processes. They may be put into drip-marketing campaigns, or followed-up with on the phone by a company rep.
 
 
As a part of the lead management process, you should know at any given moment what is in your marketing pipeline, what will convert to sales, and the estimated resulting revenue. You should also know exactly which lead sources provide the most valuable leads. Whether you’ve been working with an ineffective lead management process or without one at all, the steps we’ve outlined can help you build a process that really works. 
With a clearly defined lead management process, you’ll be able to see which leads are the most important for your business, and prioritize those valuable leads. Then, you'll know exactly how to build that relationship with them and when they're ready to buy.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 8, 2020 3:52 AM


Importance of Omni Channel Communication

Omnichannel by literal meaning would mean "Available in all channels" . This is concept used primarly in retail sales wherein channel refers to a selling site like physial store, website, marketplace, call centre etc.  From a customer view point, this  means that a customer can visit any sales channel like physical store, website, etc. and find same brand experience while making the purchase.


Omnichannel communication system aims to provide a seamless customer experience across multiple channels by integrating them within a single system. The solution gives customer service agents a comprehensive view of a customer’s interactions; enabling them to answer queries more effectively and efficiently. Omnichannel, both for support as well as for marketing and product, offers your customers multiple, integrated touchpoints with which to interact with your product or service.
 
Successful businesses are always going out of their way to figure out how to improve the overall customer experience. Nowadays omni channel communication is important for customer experience. There’s a strong “must do” for business to implement omnichannel solutions into their customer journey success. The benefits of omnichannel experience are invaluable to any future business strategy.  
An omni-channel strategy, allowing both the company and the customer to communicate and engage with one another however they wish, while at the same time making it clear that all of these different channels flow together through a single brand. This strategy enables businesses and customers to interact through multiple channels or switch from one channel to another seamlessly.
 
Offering an omni-channel experience to your customers is also a powerful tactic to increase revenue.  By putting your customers first and offering multiple channels you increase your visibility, avoid segmenting certain audiences, and show that you listen to their preferences. These qualities all contribute to driving customer loyalty which ultimately leads to a greater revenue stream.
 
As the number of channels to interact with customers increases, brands have more opportunities for lead generation. Today’s businesses have many options including email, SMS/MMS, push notification, chatbot, social media and location-based services for grabbing the attention of masses. Omnichannel solution organize all these channel activities for increasing the overall performance of the engagement. New prospects are the stepping stones for sustainable growth.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 6, 2020 3:37 AM


How to promote your business with Bulk SMS Service

Bulk SMS is a great way to engage and interact with customer and prospects. People are more responsive to text message and bulk sms is a great way to get your business message across. Whether you are alerting customers to a system update or looking to promote your latest product offering, bulk SMS ensures your message makes it to your audience and doesn’t get lost among the inbox spam.


Bulk SMS Marketing is one of the most reliable systems used these days to make outbound access to customers. The purposes that information carries are mostly short, succinct and are likely to be read by the customers. Today, when the customers don’t have much time to spare and are reluctant for any marketing activity, bulk SMS service is an assurance that your messages will be conveyed to the consumers, effortlessly. 
 
Bulk SMS can be used by business people, community members, marketing companies, or anyone wishing to communicate with a large crowd of people. Bulk SMS service permits you to measure the effect of your sent messages, you can track your sending reports and if you consists a link, you can measure the quantities of hits and/or sales the SMS led to.
 
Transactional Bulk SMS
This type of Bulk SMS contains information about a transaction, a service or product, that have been solicited by a client. Transactional Bulk SMS is commonly used for courier companies, travel agencies, airlines, educational system, healthcare system.
 
Promotional Bulk SMS
Promotional Bulk SMS facilitates your company in causing new offers, promotions, coupons and discounts and can have a large impact on your sales. With a high come and low value, this promoting tool is incredibly effective and can facilitate boost your company’s financial gain, conjointly serving to you scale back your prices.
 
Coupon and Voucher
Special offers, promos and coupons serve as integral parts of SMS marketing activities performed by large numbers of business ventures working during modern times. These Coupon SMS and other similar types of offers given by commercial units on regular basis help them a lot in getting large numbers of new customers, while at the same time allow for retention of existing buyers worldwide. 
 
Personalized Message 
Personalising your SMS communications goes beyond addressing your customers by name; it’s communicating information unique to each of your customers, fields that are relevant only to them.
 
Short Texts: 
Limit of characters in SMS’s is not a disadvantage; rather we can make it as an advantage of SMS Marketing by cutting down all the bullshits and explain the text to the point. Make it simple and precise.
 
Reminder:
You can set and define the time prior an appointment reminder which prompts out an SMS which will be delivered to client’s phone. Thus, your clients will get instant SMS notifications of their Scheduled appointments. We provide an easy platform to set up reminders which gets delivered on time.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 5, 2020 1:52 AM


IVR Solution for Insurance Industries

Communication technology is the main force of change for insurance industry. And in order for insurance companies to remain competative, they need to adapt to installing an automated call system, a sequance of prompts and recording  that customers can call and navigate through via touch-tone or voice command. it's a complex process to occupy agents to provide the information to the customers. The IVR solutions empower productivity for insurance industries. The System also gives a competitive advantage by saving costs and efforts.


This IVR system will easily help customers get their questions answered quickly and easily. An automated text message service is the quickest and most cost-effective way of providing truly mobile service 24 hours a day, 7 days a week. If support issues can be solved through other self-service avenues, callers should be offered those services intelligently, before call center resources are used. For example, sometimes large numbers of calls could be resolved by triggering an SMS with instructions or a link.
 
Payment Reminder
IVR can be a great way for marketing purpose. Outbound IVR can offer advanced message and payment functionality. Payment reminders calls or voice message can be placed via an automated system. So when you want to sent an insurance alert or reminder to particular customer, you can quickly react with voice notification.
By configuring the insurance IVR to send our timely reminders about premium dues insurance companies can reduce workload on employees who can take up more challenging tasks and revel in achieving something.
 
Account or Policy Information
Customers can call to the IVR number to get information on account, balance, payment due amount/date, etc.
o Policy status
o Effective date
o Expiration date
o Activity date
o Coverage
o Deductible
 
Outbound campaigns
IVR service provider can configure the insurance IVR to launch outbound campaigns in an effort to generate leads giving the recipient the option to press a key that will put him in touch a live agent to take the matter further. 
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: February 3, 2020 2:44 AM


Computer Telephony Integration and Its Benefits

CTI stands for Computer Telephony Integration . It is a technology that allows computer to interact with a phone system, moving control of the telephony platform to a computerised environment. CTI is most commonly used by call centers for handling a large number of incoming calls. Call centers implementing CTI can use computers to manage all telephone calls, which in turn leads to increased efficiency and better results. 

This unique feature comes up with a dialer and allows you to connect with your customers so that you can follow-up with them instead of using emails or other methods. Computer telephony integration lets your communication device to speak with each other: telephone, PC, fax, voice message, versatile, and so on. This gives the client’s unified command over the majority of their methods for communication through a solitary interface.
 
Why CTI Matters
Computer Telephony Integration can bring huge value to your business.
CTI helps companies:
• Save time and money
• Become more efficient
• Produce better results
• Increase revenue.
 
>> Quick and Easy Installation 
CTI  is a flexible system, which is run through the easy installation of the program on the computer. As easy as is the installation of these integrated programs taking just a few minutes, there are various other benefits associated with it like transferring the calls to other departments and conferencing.
 
>> Intelligent Call Routing
CTI allows you to route incoming calls to different business lines based on product category, respective departments, degree of help required etc. This allows customers to directly get in touch with the right agent by just clicking on a key press option. You can also control which agent in the department gets the call.
 
>> Saves Cost and Resources 
 CTI also leads to a significant reduction in cost and improvement in resource saving for organizations in a variety of ways. This may include – reduction in CSR churn, reduction in the cost of customer database errors, reduction of telephone network toll expenses, reduction in liability cost etc.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 31, 2020 3:49 AM


Need of Call Center Suite

Managing a call center is tough work, but its essential to drive new sales and maitain customer satisfaction. To effectively manage and grow an internal call center, many business rely on a bevy of software and other tools. These tools can help call center agents manage relationships, monitor call statistics and even improve their service quality. For call center managers, data-driven insights are critical to allocating resources where they are needed most and will have the greatest impact.


To many, call centers seem like relics of the past. After all, most people remember the frustration of calling a company for service; you’d ring up and then wait on the line forever! Or maybe you could only call between nine and five. The answer is most businesses still use call center suite. However, they might be called “contact center suite” instead. They’re still the number-one way for customers to get in touch with a firm. And when it comes to delivering superior customer experience, the call center is your frontline.
A set of tools they can use to harness today’s multiple communication channels is call center suite. A Call center suite comes in many forms and functions including auto dialer, call center monitors, call analytics, predictive dialer, computer telephony integration (CTI), interactive voice response (IVR), Call Recording, and automatic call distributor (ACD). Thus, a call center suite, which offers a blend of effective and efficient solution can enable businesses to automate their outbound and inbound campaigns to generate the best results.
 
ACD: 
Automatic Call Distribution (ACD) software automatically accepts and equally routes incoming calls to a fixed group of agents assigned to an ACD group based on their job function, workload, and availability.
 
Call Recording 
Monitoring phone calls plays an important role in improving and optimizing call center efficiency. The ability to record every phone call reduces the amount of manpower needed to monitor performance. Without the ability to record phone calls, a company would effectively need to double its staff to allow consistent phone call monitoring in real time.
 
Interactive Voice Response (IVR) System
The interactive voice response (IVR) system is the first interaction customers have with call centers . Instead of letting an agent take a customer’s call immediately, the IVR intercepts the call and allows customers to segment themselves, and in many cases, solve their own problem without ever having to speak to an agent.
 
CRM Integration:
CRM is the best tool to help agents get the job done right. With a built-in CRM and Enhanced Caller ID, agents will have detailed information about the caller.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net
 

Publish Date: January 30, 2020 5:28 AM


IVR Based Helpline System for Hospitality Industry

Technology  is advancing at faster pace than ever before, and this is changing both the expectations of  patron as well as the way in which the hospitality industry conduts its business. Some of the trends in industry are leading to great improvements and savings for hospitality industry companies. India is one of the digitally advanced countries when it comes to planning travel itineraries or booking services online. Travelling industry is thrusting hard to satisfy the quench of travellers as per their convenience.

The hospitality industry is growing for multiple reasons, such as family trip, increasing the number of solo travellers, and even business trip planners. Each traveller may have their questions, queries, and concerns regarding their trip.  The travel and tour agency needs to ensure that each customer is attended professionally. In this case, IVR based helpline solution is most significance telecom solution for each traveller.
 
An IVR is an inbound solution to enable the customers to reach out to the organization for support and other customer services. The customers can use the dial pad or get help through speech recognition. IVR systems are telephony menu systems that use either speech-recognition or touch-tone technology to enable the identification, segmentation, and routing of callers to the most qualified agents. With such a tool, both brands and customers benefit from optimized customer service practices.
 
Let us take a simple case of flight booking. Someone wants to book a flight ticket and calls up their travel agent to book this ticket. As soon as the welcome greetings are done with, the travel agent’s phone system would announce ‘To book a new flight ticket, please press 1’.
 
For example, after ascertaining the fact that the caller wants to book a new flight ticket, the airlines/travel agent’s phone system could ask, ‘For new domestic flight bookings, please press 1. For international flights, please press 2.’ 
 
This quality growth by the introduction of IVR is not only attracting domestic travellers but is also expecting a surge in a number of foreign travellers.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 29, 2020 2:59 AM


How Predictive Dialer Increase Your Business

Predictive dialer campaign dials multiple number at once and only the answered calls are connected to the agent.It helps in filtering the call which are not answered or which goes into the voicemail. Actions are sequential - new calls begin only after the previous call has been completed. This means,Your agents will not have to feel exotic over the choice of call, allowing all agents to handle calls equally and collectively. Immediately, you will notice that this optimizes lead management while increasing the chance of always being able to connect a live call with an agent. Its built-in designs are configured to work in the most competitive environment to lock in more sales and make impactful profits. 

Sales productivity is increasingly important in an industry where sales teams need to respond quickly to the requirements of both prospects and customers. The solution helps your business avoid lost leads and sales by using the correct predictive dialing systems. Reliable predictive dialers have specific features to assign calls to available agents automatically and correctly. The system may also recognize that the agent already called a particular number and proceeds to put the contact details on a separate list.
 
When it comes to sales acceleration it is very necessary for a company to have lead data related all sales activities like customer contact information, call recording, customer history etc. Our solution makes the dialer capable in call recording, reporting, monitoring, lead management that are actually to make dialing process automatic. 
 
The Predictive dialer is based on smart algorithm which predicts or forecasts the exact time when the agent will finish a call and then starts dialing next contact number. It gives you a platform to have more sales without complexity. Thus, Predictive dialer is important software solution to increase productivity and hit the sales goals with great efficiency and less manual efforts.
 
While in the context of report creation, reliable predictive dialers can help your business organize and manage its client database better than before. Predictive dialers also help in driving better customer satisfaction rates to your company. Your sales staff might not only cater to outbound calls, as they may also provide support for inbound queries from interested leads and existing clients.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 28, 2020 3:34 AM


Missed Call Service and Its Benefits

Missed call alerts are one of the most widely used services in business and enterprises. A missed call service helps the company to reply to its customers missed calls in a quick and efficient manner. The service helps the customers to get connected  to the company just by giving a missed call on the number provided by the company or marketing team. With missed call alerts activated on your account, you’re notified of missed calls via email as well as on your mobile app in real time.

Successful business largely depends on consistent and hassle-free communication with your customers or clients. Missed call service is the shortest route to reach the service you are looking for and hence it has become indispensable for businesses these days.
 
How it works:
The concept of missed call services is , customers give a missed call on a given number assigned for a company. We developed a missed call platform that captures detail of missed calls, rejects the call after one ring and pushes the information to your cloud based missed call platform and sends an acknowledgement sms to the caller or customer.
 
Benefits
Cost Effective
Missed Call Service also comes easy on the customer’s wallet. A Missed Call-based Campaign, on the other hand, costs nothing at all and yet works in an equally effective manner. Cost-effectiveness makes missed call service attractive to the potential customers. As customers face no restriction while approaching you.
 
 Get your customers connected
Whether you are a beginner or a mastered entrepreneur, your subscribers are important for the success of your business. New customers help your business flourish and missed call alert service is the easiest way to connect with your customers. No need to fill lengthy and boring registration forms. Your website visitors can register themselves through missed calls.
 
Helps in Campaigning, and in Surveys:
Most of the organizations continue leading efforts, surveys and voting from time to time. Missed call alert service is the simplest, most effortless and the most ideal path for empowering an ever-increasing number of individuals to take an interest.
 
Never Miss A Single Lead
As said earlier, every lead comes with a chance of great business. Thus, businesses need a hassle-free communication with customers that assures of 100% connectivity. In this context, Missed call service is the best route to reach all your customers who have tried reaching you.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 27, 2020 3:39 AM


Best VoIP Gateway for Any Enterprise

Many of enterprises use VoIP services; however few can imagine what a VoIP gateway is and how it works. VoIP gateway is a device that transmits telephony traffic into IP and then transmits over data network. VoIP gateways are basically used in two following ways: PSTN/telephone lines to VoIP/SIP. Calls can be received and placed on telephony network by means of VoIP gateway. Despite fast-growing technology development, small and even large enterprises prefer using traditional phone lines. This is explained by the fact that traditional phone lines provide with higher call quality.

PBX phone system to IP network. In a similar way, VoIP gateways transmit calls via VoIP. Afterwards, calls are either placed by VoIP providers or by routing via the broadband Internet connection. Basically, many of VoIP gateways are available as external units; however some are available as PCI cards.
 
GSM Gateway:
GSM Gateway or Fixed Cellular Terminal is a device which reduces costs when calling from a fixed telephone line to GSM network. In general, calling from the fixed network to a mobile network is more expensive than calling between mobile networks, but a GSM gateway allows you to save the difference.
Roughly Over half of the business landline calls spend is made up of landline to mobile calls. The percentage of telephone calls made to mobile phones is rising year on year as more and more people use their mobiles over landlines.
 
VoLTE Gateway:
Voice over LTE, VoLTE is a way that operators can transfer traffic for voice over LTE in a standardized manner. VoLTE is based on the IP Multimedia Subsystem (IMS) network. This method allows voice service to take the form of data flows within the LTE data bearer as it is being delivered. The result of this is that there is no need for a legacy circuit switch network, and allows for more voice and data capacity than that of a 2G and 3G network.
VOLTE Gateway is designed as a multi-functional gateway that implements calls between VoIP network and 2G/3G/4G networks. Whether it’s a VoLTE or GSM it can dial inbound/outbound calls efficiently. It even gives you the freedom to choose between different modes of networks such as GSM.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 25, 2020 4:13 AM


Five Ways CRM integration Boosts Productivity

CRM or Customer Relationship Management is an integral part of the organization, whether your business is local or international. They are increasingly seeking innovative ways to maximise the employee productivity in order to meet the operational demand on day to day basis. 

CRM’s are great tools for syncing marketing and sales processes. They are perfect for project management, task management and lead nurturing. Companies must definitely invest in CRM tools that match their business goals and objectives.
When selecting CRM software for your business, you should keep your objective in mind. The best CRM system will improve productivity by making everyday sales processes easier to handle. Your CRM solution will help your business run efficiently and smoothly.
 
1. Better Lead Management
CRM software provides facility to manage your leads more effectively because it allows you to prioritize them in order of validity. Being able to assess the quality of the lead helps businesses to be more productive, since more time will be spent focusing on those who are genuinely interested in making a purchase.
 
2. Integrates mobile and social platforms: 
Integrating mobile and social media platforms into the sales process with CRM software helps in increasing the productivity of salespeople. By expanding the reach of their marketing beyond the walls of the store, retail businesses can boost their marketing productivity and increase their returns.
 
3. Improved Reporting
A CRM system takes care of all your reporting needs. With CRM software, you can easily track the number of open opportunities, how your campaigns are performing, etc. Having accurate data in hand enables you to accurately forecast revenue.
 
4. Task automation
Converting a lead into a customer involves various tedious tasks. A powerful CRM solution is designed to automate all these everyday tasks. Task automation saves time and allows your team to focus on more important activities.
 
5. Data security
The usability and functionality of your CRM system mean nothing if there’s a data breach, exposing your customers’ information to the world. All the data you gather won’t do you any good if it’s not protected from unauthorized users. By protecting your data with CRM, you’ll prevent data breaches that can take up irreplaceable time to resolve.
 
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 24, 2020 3:46 AM


Call Center Software for Fintech Industry

Fintech referes to "Finance" and "Technology". Fintech industries use technology to enhance or automate financial services and process. The term is a broad and rapidly growing serving consumers and business. From mobile banking and insurance insurance to cryptocurrency and investment apps, fintech has broad applications. FinTech, is transforming the banking industry. Whereas once consumers had limited choice in the services their banks offered, technology is driving new consumer focused products from both existing as well as novel new providers.


With customers expecting more and competitive pressures gaining traction, banks and financial institutions feel the need to become more digital savvy. They want to leverage digital technology to provide increasingly satisfying customer experiences along with improving back-office operations and reducing costs. They want to modernize existing platforms, automate processes, improve response times and identify customer behaviour patterns by getting detailed insights.
To build strong relationships with your clients and customers, Aria Telecom brings in all the most important data from all parts of your business—from admin systems and CRM to data warehouses and all the departments in between. Aria Call Center Software gives quick access to key customer information, like product usage, communication preferences, and lifetime value, so agents can make personalized offers and provide support easily. 
 
Benefits: 
Live-monitoring of calls - Being able to perform a live-check of the quality of calls your company provides is a crucial feature. Also, it gives you the ability to be present in each and every call without “being present”.
 
Enhanced customer service:  The fundamental use of Call Centre software is to handle customer queries in an effective and efficient way. This is one of the biggest benefits of incorporating the best call Centre software in your environment. By doing so, you can not only achieve better customer experience but will also attain boost in your business.
 
Build Customer Relation: Call Center Software solution gives your agent an easy access of information which will help them to reply faster to customer calls. It will give entry to the customer database with their account information, transaction, and other details.
 
Enhanced reporting features: Good Call Centre Software will come with advanced features that report the important and necessary details from real-time call information, average talk times etc. This not only assists the call centre channel, it also enables the call centre to provide insights and customer intelligence to help improve customer experience across the whole business.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 23, 2020 2:20 AM


All You Need To Know About IP PBX Software

All business, regardless of size, need to communicate - both internally and externally in order to thrive in their receptive industries. But just like the computer has brought waves of disruption and efficiency advancements to the business world, so too has the internet brought multiple innovations and avenues by which communication can occur.


In today’s competitive marketplace, businesses are more concerned with operational costs and profitability than ever before. This is where having an IP PBX phone system can enhance the professional image of an organization. Whether one wishes to call a local number of an international number, cost reduces considerably due to SIP trunking VoIP technology that makes use of the internet instead of standard telephone lines.
 
An IP PBX Software for enterprise generally comes with the set of features like Computer Telephony Interface (CTI), Voice mail features, Auto-attendant, Interactive Voice Response (IVR), Automated SMS and using these features can significantly improve client assistance services.
Utilizing CTI enables telephone system to integrate with various technologies be it applications or software. Software technology like CRM is one of the widely used system to integrate with the telephone system. Agents assisting customers on receiving call gets a pop-up notification on their laptops or PCs with details of the clients fetched from the CRM database. Now, agents have caller’s information beforehand, with the information agents now know what is that the caller is looking for, what are their concerns; call priority can be decided beforehand. It can provide interactive voice response (IVR) to internal callers, allowing a self-service.
 
 
Simple to use and manage:
IP PBX works as an effective software and impacts the development of computer processing power. It doesn’t require an expert for the installation, any capable networking professional can easily install it. In addition, with IP PBX, it is easy to oversee by means of GUI or Web Based setup which enables the client to manage the telephone system without anyone’s help.
 
Scale your communication network along with your Business
IP PBX system helps in scaling your communication network along with their business is often a concern for the firms. With an IP PBX software in place, your business will not only be able to handle increased call volume, but you will also easily add more phones to your existing network as you expand it to include more offices and locations. Your only concern will be to buy new hardware for your new offices.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 22, 2020 6:11 AM


Cloud Telephony for Banking

The banking sector is moving towards adopting cloud technology. They are not just competing with other institutions in the same sector, but also with tech-driven businesses that are putting the customer first.  

 
It is necessary to have a responsive and effective communication system in order to stay updated with the user's needs and capture the growing market trends. It is a need of the hour to address the queries of the customers in an effective and timely manner due to the evolution of technology by use of Cloud Telephony Solution.
 
The belief that cloud telephony is a thing of the future is in itself a misconception, for starters. The adoption is here and on the rise, but there is still not complete awareness about what cloud telephony is and how it can help the banking and insurance sector. With an increasing number of applications moving to the cloud, companies are looking to replace legacy systems with new technologies. This comes with the need of a cloud telephony solution which can integrate seamlessly across the tech layer in an enterprise and cater to all future requirements.
 
Recently, a survey was conducted with the IT heads in some of the top banking organizations in the country to understand the gaps in the adoption. Some of the top misconceptions about cloud telephony that came up during the survey are outlined below.
 
Cloud telephony is an intelligent way to execute business communication using cloud services without compromising quality and cost. It is proven to be a great option for cost-cutting start-ups and small businesses. 
 
Banking industries need such a communication system because it allows them to deliver customer experiences of a quality as good as those delivered by larger businesses. Without cloud telephony, BFSI sector would actually have to struggle to serve customers effectively. They would also have to spend considerably more to handle customer queries.
 
An IVRS helps banking industries to attend all your business calls 24*7. No matter which time zone your customers are calling from, all their calls will be answered. Enquiries after office hours will be routed to the agent who has been assigned to attend calls for that particular time duration. Even if your agent is taking a nap, your voicemail will work on his behalf by recording the callers’ message. Cloud telephony replaces the traditional business phone systems like PBX and EPABX with cloud services, simplifying communication between users in an efficient way. It has also proved to be an affordable communication solution for small businesses.
 
To know more about our product & services
Call/Whatsapp: +91-9818234511
Skype: ariatelecom
www.ariatelecom.net

Publish Date: January 16, 2020 1:50 AM

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