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Why to use conference bridge

A business conference call is simple a telephone call involving three or more people. It allows people to meet at a prearranged time via telephone, or to resolve an urgent business issue that requires input of several individuals . Conference calling can be vital to the success of a business, as it can greatly facilitate business communications. It can be a great asset when decisions need to be made quickly or a matter needs immediate attention. 

Conference Bridge make use of telephone technology that is typically already in use at most firms. A dedicated phone line and audio equipment are all that is needed. The provider implements the conference bridge, and all that is required of the participants is that they dial into the bridge using a provided phone number and PIN. Conferencing using a reliable audio conference bridge takes advantage of the latest in secure technology. Sensitive data remains secure thanks to calling security.
Audio conferencing relies on a conference bridge to provide the software and hardware application designed to support simultaneous multiparty conferences. A conference bridge is typically a server that handles each individual audio stream for each party on the conference call. This feature was typical of a legacy PBX that handled each voice call circuit that attended the call. However today with VoIP the same features can now be readily obtained using VoIP and an IP PBX conference bridge. The conference bridge in this case can be a server, router or software application. IP PBX have brought audio and video conferencing to the SMB as there is no longer the requirement for very expensive conference bridges instead even small businesses can now operate audio conferencing on standard IP PBX servers.
A primary benefit of conference bridge is that it can save time and money. Employees who may be scattered throughout the country do not have to be in the same place to exchange information or ideas. This also saves the business in travel expenses, such as air transportation or gas mileage as well as hotel costs and meal expenses.
If business decisions need to be made quickly, a conference call can be set up in a matter of minutes, so that everyone can input the ideas and recommendations without having to leave their desk.
A meeting in person will require the expense of hiring a secretary to take the notes. With a call service, you will have tools at your disposal to record everything. The person organizing the conference call will have the tools to record the call and enable and mute callers plus much more. A conference bridge service will make holding a meeting very simple. Call services are much more cost-effective than a face to face meeting.
Audio conference solutions offered by experienced companies such as Data Projections can accommodate numerous participants on a single call. Simply put, staff, customers, and partners will be connected effortlessly, able to hear clearly and communicate ideas as if they were in the same room.
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Publish Date: January 13, 2020 7:06 AM

Benefits of Custom Software Development

In today's competitive world, to develop software or an application that exclusively meets specific needs for your business is a necessary for survival. Every business  is unique. Therefore, Its requirements are different.  Many companies use off-the-shelf software that is built while considering the common needs of businesses. This off-the-shelf software helps you to some extent but can’t fulfill all your requirements. Here, your business needs custom software development.

We define custom software as an individualized software solution developed to meet an organization’s specific needs. Custom software solutions are unique, innovative solutions with capabilities and features beyond anything provided by a standard solution.
A business chooses to build a customized software solution in-house, or to outsource the development to experts who have the tools and skill sets to complete a project from start to finish. While choosing custom software development requires an investment of both time and money, it results in an invaluable end product that can bring great ROI and is exactly what your company needs.
> Cost-effective
Developing custom software could be at times expensive, but it proves its worth later on. Customized software does not need constant development or change to accommodate company requirements in the way that off-the-shelf software does. A custom software solution could be used without considerable investment for a long time.
> Get the software that fits your exact needs
By developing software that fits your exact needs, you don’t get those features you never use or navigation that doesn’t make sense. It’s your custom software and it will look and work exactly how you need it to. The beauty in developing your own custom software is it can be whatever you want it to be and do whatever you need it to do.
> Scalability
Businesses constantly grow; that’s the whole point of starting them in the first place. Custom software is developed with all the changes in mind. Custom software evolves as the company grows.
> Flexibility
You don’t need to adjust your working in order to suit a particular software. Customized software can be changed to suit the requirements and scaled according to the evolving needs of the company.
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Publish Date: January 10, 2020 5:13 AM

Why a Cloud PBX Right for You

In our experience Small to Medium Enterprise (SME) greatly benefit from switching to an IP PBX, not least from a cost and time perspective since you can just add new phones within minutes each time your business expands without the need to pay for new licenses. Plus, you won’t need an in-house expert to manage your systems, nor a dedicated server due to the simple configuration options and our 24/7 world-wide support.

Cloud IP-PBX is a unique opportunity to become the owner of its cloud solutions with powerful and flexible administration. You are given operation set up and ready to work virtual PBX that only you control.
Cloud IP PBX also known as Hosted IP PBX. It is a virtual phone system that uses VoIP technology (Voice over Internet Protocol) to provide an economical business-grade phone system.
Our virtual PBX service takes advantage of the significantly more cost-effective VoIP technology, without sacrificing quality, to provide a smoother, more efficient call flow within minutes—allowing you to achieve a high level of call-handling professionalism at a fraction of the cost of old-school PBX systems.
With our service there is no need to have expensive telephony equipment hardwired into your business premises; instead you simply connect a VoIP phone to your existing computer network (requires broadband) and you’re ready to start making and receiving calls. You can even go handset free and use our new soft phone client if preferred.
Most business organizations are extremely mobile. The workforce can travel all over the world and effective support for such employees can be handled by cloud IP PBX solutions. Instead of getting tied down to a fixed line telephone system, hosted PBX allows you to carry communication devices all over the world and ensure that you are never out of the loop.
Every telecom system must be user friendly. This is something that a business organization can certainly enjoy with a hosted PBX infrastructure. Such systems can be up and running in no time whatsoever.
Growth is inevitable for a successful business organization. Accordingly, it needs its resources to scale up as and when needed as well. With cloud IP PBX solutions, such scalability is assured and is something that a business organization can rely on effortlessly.
However, when a business organization has effective, secure and reliable hosted PBX services to fall back on, business continuity is something that can be assured.
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Publish Date: January 8, 2020 4:18 AM

Importance of CRM in Healthcare Industry

Healthcare is a currently a massive industry with tens of thousands of patients being seen to everyday. Can you imagine what a nightmare it would be if there wasn't a way to accurately store and use patient's individual data? 

Healthcare CRM (customer relationship management) is software solution that allows the interaction between patients and healthcare organisation, acting as a catalyst in the process of communication and care delivery. Using this technology (CRM software), healthcare organisations can arrange customer data and interactions to achieve simplification of business processes, such as customer service and support, marketing, sales, and digital marketing, etc.
In a way, CRM system helps healthcare companies to stay connected with their customers and thereby improve profitability, streamlining the work processes. Over the last couple of decades, the global healthcare CRM market is growing pervasively, witnessing a huge uptake of CRM software in the growing number of healthcare companies. Moreover, factors such as the proliferation of cloud deployment and the increasing deployment of cloud-based CRM modules escalate the market on the global platform.
CRM software for the healthcare industry works as a centralized healthcare data hub for the monitoring and management of several data streams. This dedicatedly includes analysis, communication, and several other passive interactions with the patients. 
The CRM software helps in delivering accurate information to the patients at the right possible time. The software even permits to send the correct messages to the right patients. 
The medical CRM software automates the responsibility of managing the patient’s information. This automatically helps in the management and organizing procedures of all the relevant sources of the patient’s information.
With healthcare CRM software you are able to get an accurate and up-to-date record and history of each patient, faster. It reduces data entry mistakes, abolishes your filing needs, reminds your staff of the pending tasks and reduces your manpower requirements. The software allows monitoring of important interactions between care providers, patients and vendors to reduce miscommunication at all levels.
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Publish Date: January 6, 2020 6:45 AM

Find the Best Call Center Headset for Your Business

An office full of employee wearing headsets brings to mind an image of a busy call centre, an insurance broker, or a telemarketing office. Using headsets during phone calls to free up your second hand, you can improve productivity and increase efficiency. That’s a significant number that can help with your bottom line.

More and more offices are beginning to move away from traditional phone handsets towards using wired or wireless headsets for calls. They provide more freedom, more productivity, and more focus for employees who have to spend time on the phone. Could making the switch to headsets benefit your office?
Outfitting your employees with a perfect call center headset is a key to highest level of productivity. Comfortable, noise cancellation and reliability are the most important factors to consider when finding right headset for your employees and agents.  Noise-canceling headphones are true wonders of the modern era because they can totally tune out any unwanted sounds. 
Following are the headsets provided by Aria Telecom
AR18N Call Center Headset 
Aria AR18N Call Center Headset is excellent for noise cancellation to reduce background noise. The headset is available in both binaural and monaural version. This headset was designed with the call center in mind. It’s great for all-day usage among several background conversations. The headset also features a flexible boom arm. Aria best quality headset for call centres comes with QD with various connecting cords like RJ9, USB, 2.5mm, 3.5mm etc, so the headset can be connected with various IP phones, digital phones , analog phones, laptop, computer , mobile phones etc.
AR11N Call Center Headset
Aria’s AR11N Call Center Headset is comfortable to wear, light weight designed and durable headset. Noise cancelling microphone eliminates nearly 90% of background noise. The headset also features a flexible boom arm. Aria 11N headset comes with various connecting like RJ-9, USB, 2.5mm, 3.5mm, Mic boom arm with 330-degree rotation. So it is also able to connect with various IP phones, digital phones , analog phones, laptop, computer , mobile phones etc. 
Call Centre Headset offers a highly attractive solution for call centers and offices, as they bring with them a number of benefits that help to enhance levels of productivity and morale within the workplace.
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Publish Date: January 3, 2020 6:32 AM

Delight Your Customer with Omni Channel Contact Center

An omnichannel contact center is a customer service strategy focused on allowing customers to contact companies using their different methods of communication. These contact centers are are designed to allow seamless experience for the customer, no matter what their communication method of choice is. 

Omni-channel contact centers work on integrating all the customer data and their researches and providing them a better communication at multiple touch points. Omnichannel is driving the next level of business transformation, turning call centers into customer experience hubs. 
Omni channel contact center solution has reduced agent efficiency and made the role of management more complex and expensive. A omnichannel solution allows a contact center to provide improve customer care by providing quality service through any medium IVRACD, SMS, Email, Social Media channels for customer interaction and engagement.
Omnichannel marketing can help you manage customer relationships across all channels and influence their loyalty to your brand. With a good omnichannel analytics tool you can interact with customer data no matter where it is generated from and cross-reference it with other data generated from similar customers across platforms.
An Omni-Channel strategy facilitates a seamless transition from in-store to online purchase, ensuring an easy and convenient shopping experience for customers. Newer technologies have forced enterprises to think strategically and adopt newer ways of doing business. Thus, those with stock visibility and fulfillment options across channels stand a better chance of improving sales. Omni-Channel strategies harness various data streams, enabling better and more accurate data collection. This information helps track customer behavior and gain meaningful insights through business analytics.
Effective omni-channel communication system will not only minimize the barriers between your business and its customers, but it should break down silos within your company and help unite departments so they can work together in a coordinated fashion using customer relationship management software and unified communications. 
A omnichannel system allows a contact center to provide improve customer care by providing quality service through any medium.
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Publish Date: December 31, 2019 6:41 AM

Advantages of using voice logger in contact centres

No matters, what's your business, telephonic conversation at your work place are always important. With technology development, all you need is proper call recording system and storing space to record your calls automatically. Voice logger is an important tool for recording conversation between call center agents, supervisor with prospects, customers or leads.  A voice logger is an ideal solution for any business that demands comprehensive functionality and customization. 

Aria Call Recording System works seamlessly with IVRS (interactive Voice Response System)ACD (Automatic Call Distribution) and Predictive Dialer. It automatically records the incoming and outgoing calls routed from PRI and VoIP lines.  USB voice logger can record all incoming and outgoing calls from all extensions of EPABX in the computer system. It also works without connecting to EPABX when telephone lines are directly connected to it. 
We also provide standalone voice logger device that can stores your telephone conversion data internally on SD Card and Hard Disk. Typically a standalone voice logger required only the necessary power supply, telephone lines to log and Ethernet connection. 
Benefits of Using Voice logger:
>> Training and monitoring:
Using a voice logger, you can listen to and monitor calls made by your sales team on the front lines. That show a positive or negative progression with your sales agent and have data to understand why they are failing or succeeding. The data / information collected from the recorded calls can be utilized to provide effective sales training to the agents.
>> Improved Security:
If your company has a proper voice recording system, it helps to detect any security problems. You can monitor your team interaction with the customer to reduce inappropriate conversations. So, basically, a voice logger system will help to keep the conversations professional. 
>>Customer satisfaction:
Customers are backbone of every small to large business organizations.  When using voice logger system you are on the front line of your customer service sector.  Live monitoring and recording of telephone calls you can catch the issues and can go towards customer satisfaction.
>> Capture Missing Information: 
Some interference like background noise may occur during a call. Chances to miss important information are rising as the call continues. With call recording, you can give your full attention to any telephonic conversation with your customer or client and take notes later when replaying it. This helps ensure customers feel they’re truly being “heard”.
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Publish Date: December 27, 2019 7:32 AM

Advantages of Using IP PBX System

IP PBX works great for handling communications over the internet completely using fixed IP addresses or SIP addresses. The IP PBX offers massive boost in functionalities compared to PBX due to direct intervention of computing  technology and an independent high-bandwidth communication network.

Advantages of IP PBX System:
Saves cost and need no wiring: IP PBX allows making local and international call through a VoIP system which saves a significant amount of money and time. It also allows easy connection between branch offices to make free phone calls. Moreover, at the time of installation, it requires no wiring which also saves a lot of costs. Even for making extension connection, it requires no wiring either.
Lower operational costs: In addition to taking advantage of lower cost VoIP routing, purchasing your own IP-PBX lowers costs over time. When using hosted VoIP the initial costs are most likely lower. A business owned IP-PBX system will usually result in lower averaged monthly operating costs especially for systems with a higher number of users.
Simpler Management: The GUI of an IP-PBX will be much more user friendly than traditional PBXs. This allows for easier changes and additions.
Various Features and Customization
The introduction of IP PBX has opened a whole of exciting possibilities and features that can be attributed to its accelerated adoption in the market place. In an IP PBX communication network, a node acts more like a computer than a plain telephone. This attribute opens up a whole set of possibilities that can be added and combined with your communication network to bring forth improvements in how things get done in your business.
Most IP PBX systems offer features such as voicemail, diverts, custom reporting and call groups.
IP PBX System can easily handle a large number of phone lines and extensions. You can simply log in to your system’s web interface and add another line. Without the need for telephone hardware, your remote offices can go fully mobile in a matter of seconds.
Faster deployment:
as a cloud-based service, your hosted PBX can be deployed in a matter of days as opposed to weeks with a conventional office telephony installation.
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Publish Date: December 26, 2019 1:47 AM

Why does Automotive Industry Need a Call Center Software

Competition is ruling over all the industries and  customer experience is the soul of the competition. If there is a downfall in offering the customer service, it will leave you out of the industry, allowing your competitors to win your customers. 

The modern automotive industry is huge. The most important factor in achieving customer satisfaction is to create strong relationship with customer i.e. for automobile industry customer support and customer relationship management plays an important role. 
The automobile industry is still in high demand in today’s economy. Vehicles are a necessity for many North Americans and are part of their way of life.
However, with globalization, there is more competition within the automobile industry than ever before. Consumers have more options for vehicles, and they may also make greater demands on automobile companies, expecting a higher level of service. Automobile dealers are facing new challenges too, with traditional advertising streams becoming cost-prohibitive.
From insurance to maintenance to loans, having a car can get complicated. That is why most people will expect effective and reliable customer support from their auto company. Aria Telecom team specially works for automotive industries to provide call center solutions.  We are expertly chosen call center suppliers who concentrate on automotive and auto-tech companies ‘ requirements to provide a high-class customer service and technical environment that delivers omni-channel approaches that embody the traditional call center.
We recognized the requirement of contact center services in the Automotive Industry, we work consistently to upgrade our services.
Our 24x7 multi-channel contact center solution brings together well-trained professionals and the latest call center technology. We provide businesses in the automotive industry with efficient and cost-effective customer care services across all critical communication channels: inbound and outbound voice support, live chat, email management, mobile SMS / text and IVR services. With facilities for IVRAutomatic Call DistributorDialerVoice Logger, Reporting Engine and more features, our call center technology ensures that all your customer interactions are streamlined.
Some basic features can make a big difference in automobile industry when it comes to running a call center, such as being able to measure the time operators spend on calls or which operators take the most calls. 
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Publish Date: December 23, 2019 11:53 PM

Lead Management System in Salesforce

An effective sales management process will encompass lead and opportunity management, sales forecasting, and reporting and management techniques that empower sales representatives to meet and surpass their targets.

The face of any organization is the sales force. Companies spend a considerable amount of time and money on salesforce rather than on any other promotional activity. However, the sales force is expensive and companies are looking forward to managing them in an efficient and effective manner.
For every business to succeed it should have solid work sales force management and also customer relationship management system which will help the business to evaluate and address the immediate needs of the customers or clients. 
So Aria Telecom has come up with this solution, salesforce management systems which are a combination of Information Systems and Customer Relationship Management systems. Using this solution, businesses can focus on Marketing and sales activities. These activities are considered to be the core in any of the CRM systems.
Lead management is the initial stage of any sales process. When an individual or organization is identified as having potential in the product or service provided by your company, lead management system will help you guide that entity through the steps that will point that lead toward becoming an actual sale.
Lead management software plays a key role in organizing your leads for marketing purposes. When all of your data is gathered in one cloud-based system, it’s easy to access from wherever you work.
Our lead Management System is one of the top cloud-based CRM software in the market. It is designed to manage all the leads generated via any lead portals.  The system is able to integrate different types of lead portal for capturing leads with providing omnichannel functionality including inbuilt calling, Email and SMS functions. 
Benefits of using Lead Management System
  • Optimize your lead process from capture to close
  • Prevent dropped leads
  • Be more productive with automation
  • Real-time monitoring
  • Improve team coordination

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Publish Date: November 26, 2019 4:22 AM

Emerging Features of Contact Center Solution

It is necessary for all businesses to have seamless call center operations. Through a call center, you are able to easily monitor, track, manage and route phone calls to your client to engage them. 

However,  if you are suffering from loads of calls, the features of a ‘Call Center Software’ come into play. This particular tool is designed to assist a call center team in multiple ways. Call Center software offers great solutions that will cater to your call center business needs. These software functions include programs like outbound call center software and inbound call center software that can manage tons of procedures such sales, handling of transactions, the various customer complaints, information related FAQs, everything that involves support calls and so on.  Apart from that they also have variety of other benefits for your business as well as employee performance.
Today’s Call centers take care of inbound and outbound calls, e-mail, web inquiries and chat globally and across multiple business dimensions. But this is an industry that is constantly changing, and we’re constantly blown away by new innovations coming out of the tech space. With the advancement in technologies day by day, there are some features to be developed in the current Call Center Solution. Accordingly, future call center solution must provide:
>> Advanced analytics: Tools that analyze volumes of unstructured data and deliver crucial insights into customer behavior.
>> Cloud hosting: The ability to deliver communications as a service.
>> Social media capabilities: The access and capabilities needed to resolve queries originating from social media.
>> Ubiquitous smartphone access: The tools needed to equip contact center agents with real-time contextual information.
>> Video enablement: The capability to engage in face-to-face video-linked calls.
>> Virtual contact centers: SIP-enabled contact centers to help reduce cost and complexity.
Interactive Voice Response (IVR) can be a part of it. This automated telephony system can interact with customers to avoid a long waiting time. They reroute calls to the best agent available for a faster problem-solving that would lead to better customer satisfaction. Human replacement with Robots, Development of call recognition software and Improvement in best customer service can take the existence of Call Center Solution to the next level of success.
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Publish Date: November 18, 2019 4:51 AM

Need of Call Center Suite in Government Sector

With population increase and shrinking budgets, with ever-changing demographical demands, it is challenging for any government to live up to the expectation for client.  Contact center solution can help the government industries reduce costs while improving customer service quality. Aria Telecom offers contact centers across the globe. 

Aria Call Center Suite can help meet the telecom communications needs of your organization on a permanent or as-needed basis. These services can be deployed as a component of managing your business office or for limited-time campaigns. Whatever the case, we’ll train our team with your instructions, easing the burden on your staff while maintaining high customer service standards.
We are experts in Call Center Suite provider, delivering optimized and cost-effective customer service solution to clients across the globe. We enable your government organization to streamline citizen interactions across inbound and outbound communications and provide them with a level of customer service that will satisfy their expectations.
We offer call center solution to meet the needs of government organizations of all sizes. Government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, and engagement management, the voice of the customer, and security, and compliance.  For state and local governments, we offer solutions designed to meet the needs of smaller constituencies. 
Whether you are a utility organization, a state-operated hospital, or a federal agency, we offer the ease of doing business, the right expertise, and comprehensive portfolio of services and solutions to ensure maximum return on investment.
Call center suite helps streamline organization day-to-day call center processes so that you can get the best out of your team of call center agents. This particular suite is designed to assist a call center team in multiple ways. It synchronizes the process of managing, tracking and routing incoming and outgoing calls as well as route calls to the most appropriate agent.
Benefits of call center suite in government organizations: 
• Greater efficiency and productivity 
• Centralized platform for customer data
• Empowerment of organization Agents
• Prioritizes Clients and Identifies Urgent Calls
• Enhance reporting metrics 
• Easy to use 
• Improved security 
• Integration into Multi-Channel (eg. Email, SMS, Mobile App, Social media etc.)
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Publish Date: November 12, 2019 3:50 AM

CRM for Pharmaceutical Industry

The pharmaceutical market is getting more and more competitive every day and many companies are finding it challenging to secure solid financial returns. This has led pharmaceutical companies to seek innovative ways  to stay ahead  in the market and improve their financial returns. With the rise of CRM, a number of pharmaceutical companies have seized the opportunity to develop new ways of reaching the market by transforming into customer-centric companies. 

Pharmaceutical CRM solution will power companies with the necessary tools to enhance their CRM program strategy by comparing their staffing, spending, strategies and structure to those of top pharmaceutical industry in the market. Salesboom CRM software for pharmaceutical companies was designed with pharmaceutical companies in mind.
Healthcare is a spectacular field to invest in, but the industry moves too fast. In order to keep up with the advances in medicine and the busy lives of physicians, pharmaceutical salespeople need to take advantage of all the latest business tools to work well. Pharmaceutical organizations are in dire need to maximize the efficiency and effectiveness of the sales team and exploit time well during interaction with physicians face to face.
An effective and efficient pharmaceutical sales people needs to know where a full range of customers stand in the pipeline, as well as track any relevant details about their customers. In addition, they should have the proper business tools to stay productive with automated reminders and task management. With Salesboom Online CRM software, all of those features and more are within your grasp.
Pharmaceutical CRM solution will power companies with the necessary tools to enhance their CRM program strategy by comparing their staffing, spending, strategies and structure to those of top pharmaceutical industry in the market. CRM software for pharmaceutical companies was designed with pharmaceutical companies in mind. Healthcare is a spectacular field to invest in, but the industry moves too fast. In order to keep up with the advances in medicine and the busy lives of physicians, pharmaceutical sales people need to take advantage of all the latest business tools to work well. Pharmaceutical organizations are in dire need to maximize the efficiency and effectiveness of sales team and exploits time well during interaction with physicians face to face.
An effective and efficient pharmaceutical sales people needs to know where a full range of customers stand in the pipeline, as well as track any relevant details about their customers. In addition, they should have the proper business tools to stay productive with automated reminders and task management.
Gauge the current market conditions and predict emerging trends in the demand for medical products, and appropriately align your marketing mix to reach more customers with pharmaceutical CRM software.
>> Improve drug perceptions by associating with physicians, chemists, and managers in healthcare societies and medical institutions with the Pharma CRM software.
>> Acquire and successfully retain more customers and patients by gaining competitive advantages from keeping up with emerging trends and continue supporting them.
>> Break down silos in your internal departments and collaborate with pharmaceutical partners to generate and deliver value to your end-consumers.
>> Proactively improve your customer support by using CRM for pharmaceuticals to analyze powerful, customized reports and minimize incoming service requests from your customers.
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Publish Date: November 11, 2019 3:57 AM

CRM for Healthcare Industry

The health industry is enormous and increasingly competitive. The rise of consumer-driven health-care and the increased consumer demand for accurate and timely customer service processes have forced health care organizations to focus on Customer Relationship Management –CRM systems and technologies to streamline processes and increase customer satisfaction. A healthcare organization need to be able to offer its patients the latest medical technological advancements and operational improvements. This would drive the healthcare institute on the path of patient-enabling profitability. As such, the healthcare industry is not insulated from the changing trends. Healthcare firms work on the principle of providing better customer services. This depends on how they manage the relationship with their customers, i.e. the patients in order to build trust and facilitate greater patient involvement in decision making.

Like every other industry, hospitals also need to engage in fierce competition between one another to gain patient attention. The main expectations of the patients are quality service at a time of their choosing and the safeguarding of their privacy rights by the hospitals and other healthcare establishments. People are becoming more aware of the various treatment options available and at the same timeless loyal to their current healthcare providers. They are more likely to take second opinions and switch providers in case of unsatisfactory service. In order to cope up with such developments, hospitals are resorting to targeting marketing by developing customer outreach databases and moving away from mass advertising. 
A healthcare CRM solution can become a centralized healthcare hub data to manage different data streams. This includes communications, analytics, and other passive patient interactions. This helps healthcare institutes to create an actively engaged consumer base involved a partnership with healthcare professionals
Delivering healthcare services is no longer a single discipline job, multiple parties are now involved. As with any setup involving multiple team members, the biggest challenge faced is information access and synchronized planning. In a healthcare institution, usually, a patient intake team passes on the patient to the treatment team, who in turn pass the patient on for post-treatment management and recovery. Such a setup depends on effective communication and information flow in order to deliver the best care possible to the patient.
In the healthcare industry, a CRM system allows you to manage patients and their health information efficiently. Similar to the CRM systems for sales, there are standard modules in healthcare CRM.
Communication module – This has features that help schedule, initiate and track interactions that the hospital or clinic has had with patients. You also have the option to schedule and confirm appointments, as well as set reminders.
Task management module – Allows your staff to add tasks, assign those tasks, view and update the tasks, and tracks the progress of each task up to completion.
Report module –Allows you to customize and generate numerous reports, such as campaign ROI report or the average number of patient no-shows report.
Patient management module –Allows your employees to add and update patient records, segment patients according to their conditions and effectively interact and communicate with patients.
Using CRM in healthcare increases effective patient outreach and improves efficiencies through automated workflows across multiple parties. Coordination is effectively improved making it possible to be cost-effective without compromising the quality of healthcare delivered to the patient.
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Publish Date: November 6, 2019 3:45 AM

CRM Software for Different Industries

CRM software has almost become essential for any business that wants to grow substantially.  CRM helps create engaging interactions with potential customers and turns into a customer. This conversion process from generated lead to a full-fledged customer can be quite complex and taxing on the sales team. Hence many businesses implement a CRM system into their businesses to maximize productivity. 

Most CRMs can be adapted to any sort of industry and are completely customizable to the specifications of the business owner. Here are the types of CRM software for a different type of industries.

CRM for Travel Industry
Travelers make their way via air, rail, road, water and now, unbelievably, space. They seek activities that satisfy curiosity, culture, adventure, family bonding and boredom. The value relationships in this sector are in travel, trade, media and advertising, attractions, festivals, and events. Whether you're planning a weekend trip for a family, solo trip across the country, or cruise for a large group, keeping information about your relationships to clients and vendors organized is essential. If you're maintaining a pipeline of leads, managing follow-ups, and booking trips, or any other of the dozens of things you have to do every day, it's tough to stay on top of all of your follow-ups and bookings!
CRM for Banking Industry:
CRM software is the most important business management tool for the banking industry. For any service-based organization, an apt customer relationship management is the primary determinant & capable of changing the face of the company. The great solutions can help any industry in marketing new customers, dealing closures and also to facilitate the outstanding support services. Banks are required to differentiate themselves by adding value-added services, offering and building long-term relationships with their customers. They need to offer the create a good customer experience by offering them more customized products, enhanced value offerings, personalized services, and increased accessibility.
CRM for Hotel Industry:
Ideally, a hotel CRM is a single source of truth for guest information. Related systems should benefit from this rich source of information, and the CRM should benefit from information about a guest learned through other systems. CRM is not a hotel specific term or solution and serves almost every industry globally.  Aria CRM Captures your hotel guest's information into the database is imperative if you want to analyze and visualize this data for marketing purposes. The data should be captured through the various channels such as social media and the company's website. Elevating customer experience can be achieved by sending out personalized automated confirmation emails when a booking has occurred. Information from the CRM system can be used to recommend nearby attractions or adding a personal touch to the room based on the customer's captured profile.
CRM for Education Industry:
The use of CRM software systems helps the educational institutions attract and withhold correspondingly qualified and prospective students, better relationships with corporate clients, improve the conversion coefficients and cut down the number of lost opportunities or applicants. By using CRM Software in higher education, you can build strong relationships with students, institutions, and Education components. Education CRM Software includes support feature, academic institutions heavily recognize that in order to support and support their students, the institutions are targeting new admission and enrollment, student services and financial assistance as Education investment areas.
CRM for E-Commerce industry:
Auto-assign tickets and track the real time status of each ticket to promote accountability. Customer information at your finger-tips helps team provide solutions seamlessly. Manage promotional campaigns through emails and SMS to increase your reach. ·
CRM for Healthcare Industry
 Access patient information, scheduled appointments, canceled appointments and diagnosis records easily to serve patients better. CRM provides the necessary tools to make the healthcare industry more productive.
CRM for the Pharmaceutical industry
Get valuable insights about the demand for your drugs and medicines. Start engaging marketing campaigns and layout your target customer groups like physicians and medical institutions. Gain a competitive edge in your industry by structuring internal operations and build sustainable relationships with your customer base. ·
CRM for Media Industry
Track performances through growth graphs and reports with custom parameters. Monitor employee performance and gain insights about employee activities. Manage budgets and get forecasts for your media advertising projections by analysing current activities.
CRM for Real Estate Industry
Consolidate leads, enquiries from various sources and auto-assign them to the sales team. Run engaging campaigns to expand your reach whether online ads, TV, print, radio etc. Manage inventories and send accurate invoices while managing important documents and agreements.

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Publish Date: November 5, 2019 3:52 AM

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