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Cheena Shekhawat - ContactCenterWorld.com Blog Page 9

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Unified Communication !

unified-communication

Today’s world is connected and constantly communicating via telecom. Every year more and more businesses are turning towards a new type of efficient communication. Unified communications is most effective tool in order to better support today’s business activities and objectives.

Unified Communication is an ultra efficient technology which provides facility to communicate with audio, video, conference, instant messaging, voice messaging, fax, e-mail and mobile communications. Unified Communications is the integration of communication and collaboration technologies with business applications and processes in order to improve business processes.

Unified Communication improves not only efficiency but communication experience as well. It make easier to connect, interact and collaborate with people.

Why to implement a UCS

Begin by envisioning the results of UC it can affect the way your organization collaborates and communicates.

  • Unified Communication makes overall communication experience much more user friendly.
  • Implementing a unified platform helps to move towards standard approach in which all information in transit whether email or phone or video calls -- is secured.
  • Improve the customer experience of communicating with your company.
  • Ensure customer calls are handled quickly and efficiently.

Component of Unified Communication:   

  • Email
  • Messaging
  • Conferencing
  • Video conferencing
  • Voice/Telephony slide_171

Aria Telecom offers a Unique and Unified Communication System named PARTH which can be used for as IP PBX, IVRS , Telephone Recording System, Conference Bridge, OBD IVRS, Contact Centre Solution , Help Line System etc. The system is very useful for housing society, corporate worlds, customer care, help Line, education institution, SME etc. PARTH's embedded technology having key features like powerful and versatile unified system box, efficient application and well designed specifications

Key features of ARIA PARTH:-

  • 100 concurrent calls
  • IVRS
  • Up to 2000 SIP calls
  • 30 party audio conferencing
  • Conversation recording
  • SMS & Email integration
  • Support GSM Trunk through GSM Gateway
  • Caller ID and call transfer
  • Intercom feature
  • IP Extension work on LAN Network

www.ariatelecom.net

Email: cheena.s@ariasolutions.net

Publish Date: October 19, 2016 5:58 AM


How an IVR can improve customer service

Customer services are extremely important part of business organization to maintain client relationship. It is a process to assure customer satisfaction with their product and service. No matter how good your product is, customers always remember the direct interaction which they have with your company.

Interactive Voice Response System is an efficient platform to deliver personalized customer service.  IVRS is an automated telephony system that allows interacting with the callers through voice commands and key inputs. IVR is especially important when callers are unable to field calls because of some reason.  Arriving to your customer or clients with recorded voice calls can be very powerful tools for small to large business enterprises.

Whether you are small or large business organization one of the key objective will manage your customer support activities. Aria Telecom providing a solution in telecommunication arena comes with various advanced features in IVR system that seeks to enhance customer service.

Accurate Call Routing:- 

Call routing by IVR is most efficient routing method followed by organizations. Calls can be automatically routed to the answering centres or department who handles the request.

Faster Access Service:-

A quick response is always available when a customer has a question. The response is informative and time efficient which follows the instructions from the set menu.

Always Availability:-

Customer can make use of IVR system of their convenience as it is a 24 hours available technology. This means customer can receive all the information whenever he/she need it.

Speech Recognition:

Speech recognition technology enables customer to easily navigate telephone option menus to determine which department or field they require.

Reduce Hold Time:

Having a capability to handle the calls that reduces hold time, IVR helps to get the solution of problems quicker.

www.ariatelecom.net

Email: cheena.s@ariasolutions.net

Publish Date: October 17, 2016 3:43 AM


Live Chat Software: Aria Namaste

Live Chat Service opens a direct line of communication with your website visitors. Live chat support helps companies to interact with your customers or website visitors to provide support regarding their product and service.

Aria Namaste Live Chat is an essential service which can be useful for various industries such as: Retail, Software/IT, Healthcare, Real estate, Insurance, Education, E-commerce store, Food industry, Broadcasting etc.

To Get More Information...Click Here

Publish Date: October 15, 2016 4:31 AM


Aria Voice Blaster

           

 

 

 

 

 

 

Voice Blaster is an effective way to instantly send pre-recorded voice messages to list of contacts. For interactive with customers, clients and business partner, it is a solution to send alert, reminder, emergency notification, promotion & advertising messages.

Aria Telecom introduces newly product Pocket IVRS-VC 60 which works better then professional IVRS.

More information....Click Here

Publish Date: October 14, 2016 2:44 AM


Outbound Dialer !!!

In today’s business scenario, telecommunication can be applied to all industries and organization. Call centres, BPO/KPO's are the place where large number of customer's and other telephone calls handled by organization.  Call centres handles either inbound or outbound calls and are deal with the both. It is always a dilemma to expect that business come to you through an inbound phone call.

Outbound Dialer is helpful to automatically dial the phone number in sequential manner. Aria Telecom is a leading telecom service provider, offers outbound dialer to support call centre and corporate house calling process.

Types of Dialling Modes:-

Predictive Mode:-

Predictive dialling is the most productive form of dialling automation because the system predicts when agents will finish the current call, and the system will dial out another phone line while agents are still talking to customers. Predictive Dialer has become an attractive option for today's business.

Progressive Mode:-

In Progressive mode of dialer passes the caller information on same time when the number is being dialed. On completing the previous call the system automatically dials the next number on the list.

Preview Mode:-

In Preview Mode, the number is automatically dialled after a pre-defined period. The agent is given time to preview the customer details before the call is launched.

Key features of Aria Outbound Dialer:-

  • Different dialling modes for different situations
  • Effective management of the area codes and Do-Not-Call list
  • Intelligent systems for identifying an actual live call
  • High speed call transfer
  • Manage large list of numbers and call simultaneously

Email: cheena.s@ariasolutions.net

www.ariatelecom.net

 

Publish Date: October 13, 2016 6:21 AM


IVR for Financial Services

Financial Services enclosed with broad range of organization that deals with the management of money. Services and products provided to consumers by financial institution such as banks, credit card companies, insurance companies, brokerage firms and investment companies and other financial service industry.  Lots of financial service industries are moving towards fastest mode of communication to provide right suggestion at right time to their consumer.

How modes of communication can get faster???

Aria Telecom Introduced with newly faced technology named as IVRS (Interactive Voice Response System) that helps to provide automatic phone answering services and also provide required information to consumer. You can get financial information of each individual’s data 24 hours a day.

ARIA  providing a solution in telecom arena comes with advanced voice processing system that is IVRS, equipped with up to data technology. Being aware of financial business process, Aria has designed IVRS integrated with complete automated voice call solution for financial and banking services. 

Our customized IVR comes with various advanced features like: 

  • IVR designer tool consists of language selection, greeting section and other section so that user can design IVRS tree as per requirement.
  • ACD (Automatic Call Distribution) is used to handle incoming calls and forward them to an agent or department who handles the request. ACD is much more comprehensive than other group or department calling.
  • IVRS is integrated with SMS, Email, FAX, Chat.
  • Integrated CRM is proficient to build the database that describes the customers and relationship that they hold with the company and also provides enough details about products/services.
  • Extensive backup and support system with every solution.
  • Support both inbound and outbound applications.
  • The most important part of analysis of users and report. This facility provides overall report of users with exact time and duration.

 

For more information:

Visit: www.ariatelecom.net 

Email: cheena.s@ariasolutions.net

Publish Date: October 12, 2016 4:28 AM


Benefits of IVR in Retail

Retailing is transaction of goods between the seller and the end user in small quantities for use or consumption. The retail sector faces many problems like challenge to manage customer’s demands and also form strong relationship with customers.

IVR (Interactive Voice Response) can be a great solution for retail operation. ARIA provides fully hosted IVRS that provides a platform for retailer to enhance customer experience as well as dealing with cost.

Benefits of IVR in retail:  ivr-for-retail-industry

  • Customer can use the IVR to order products and get the status of products.
  • Advance sales, service and support via text-based and mobile application.
  • Easy to handle routing calls.
  • A quality IVR will let you to play promotional messages to your callers.
  • Enable to provide stable services with branding widely.

 

Email: cheena.s@ariasolutions.net 

www.ariatelecom.net

Publish Date: October 11, 2016 4:51 AM


Predictive Dialer for Call Center

 

Calling Campaigns are easily managed with the power of predictive dialer. Predictive Dialer is an outbound calling system mostly used in call center to increase the efficiency of call center. The system predicts when agents will finish the current call, and the system will dial out another phone line while agents are still talking to customers.

More information....Click Here

www.ariatelecom.net

Publish Date: October 11, 2016 1:30 AM


Pocket IVRS For Insurance Due Reminder

Aria VC 60- India’s first smallest IVRS for sending dynamic voice and text messages to multiple people. This IVRS has been designed attractively to provide multipurpose work like promoting your product, providing some relevant information to your client and wishing your users on their special occasion.  

Aria VC 60 is combination of hardware & software. The whole system comes in a dongle and are use to run in a PC/ Desktop. 

For more information....Click Here

Publish Date: October 5, 2016 7:03 AM


Indian Start ups glow bright in many hues

 

A start up is a company that is on the first stage of its operations.  Start ups companies work to solve a problem where solution is not obvious and success is not guaranteed. One thing we can all agree on: the key attribute of a start up is its ability to grow.

Different types of entrepreneurs come up with startup ideas in different ways. Small businesses are the backbone of the economy and this is no different when it comes to startups in the tech industry. In recent years, the Indian startup ecosystem has really increased.

An Indian company that provides cloud-based customer engagement software service to small and big businesses, proved to be Freshdesk.  The award for Top Innovator went to a biotech company, Mitra, which works on cancer drugs. A discount broking firm, Zerodha won the Bootstrap Champ award which plans to get a non-banking finance company licence. AgroStar is the star Social Enterprise among startups, for its attempt to bring technology to the farmer.

Some start up companies have ambition on a global scale, and some are well on the way to achieving it.

www.ariatelecom.net

Publish Date: September 22, 2016 7:05 AM

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