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Richard Blank - ContactCenterWorld.com Blog

Page: 1 | 2 | 3

CALL CENTER EMPLOYEE RETRO ARCADE GAME ROOM


A smart motivational technique used for CCC BPO agents is to compete on the machines in the game room.

One way in which a telemarketer's confidence could be made stronger or broken down is through an arcade experience during their work day. LATIN AMERICA Ns have courage and can back up their swagger on the phone after dominating the video games during their scheduled breaks.

In the competitive offshore outsourcing call center arena, CCC has an advantage over the rest in LATIN AMERICA by creating a strategic play environment.
High end arcade video games will reinforce a call center agent's focus, mind set to win and motor skills while off of the phones during their free time. The most important virtue is to show a solid habit of good sportsmanship regardless of the outcome of the games in the arcade.
More new friendships have blossomed in the game room at CCC call center LATIN AMERICA.

Our entire staff has concluded that an immediate visual stimulation combined with a conditioned manual stimulation in gaming added a very special ingredient to our nuance at CCC. To date, Costa Rica's Call Center is the only BPO in LATIN AMERICA with a retro arcade game room, period.

The average age of our LATIN AMERICA N call center agents correspond with the virtual gaming boom. Every CCC agent that grew up mastering Nintendo has amazing skills and a strategic thought process.

Combining a bilingual telemarketer's gaming experience to help motivate, focus and relax the work place mind set is priceless and makes perfect sense for any outsourcing company.

Everyone in LATIN AMERICA that works at a call center possesses certain cognitive attributes to win an arcade game. Naturally, the CCC staff will harness and transfer that energy and high confidence to a telemarketing floor after a hot streak in the game room.

The new generation of online gamers has stated that they prefer the feel of an authentic arcade game machine setup: joystick, eye level monitor and properly spaced buttons. CCC wants to bring back the real unique arcade game experience to LATIN AMERICA for all telemarketers verses a hand held controller game that is found on any standard flat screen TV in San Jose.

All video arcade games at CCC are free for our highly engaged employees.

Many people in the outsourcing call center industry will question the distraction ratio, loss production or adverse effects towards an arcade game room. Well, the risk of an arcade game room was definitely worth the reward to CCC. The most common reaction from the agents is that they are "letting off steam". CCC telemarketers are able to function better by structuring their break times around a more productive activity than checking their email, text messaging or having a cigarette.
CCC personally challenges all business owners to incorporate a video arcade within their establishment and not to charge a cent.
It is obvious that we take care of our employee's well mental state while bonding through other mediums besides long meetings or just traditional work place activities that produce average telemarketing results.

Just like on a golf course, we are able to use a game room during a conversation, find alternate ways to focus and share BPO ideas than spending time in a board room with a projection screen.

Bottom line, make our meetings productive in multiple ways when communicating with today's new work place demographic in call centers.
Recess play has been lost in memories of youth and days long gone. Not at CCC. We ensure that everyone knows how to enjoy their time and has fun at least once a day at our call center.

Telemarketing and video games do have something in common regarding performance, success, higher retention and employee satisfaction.

A professional telemarketer's natural ability to become in sync with their rhythm, pace, concentration, decision making and a positive attitude emerge stronger through video games. BPO agents return to the phones in motion after going into the arcade during their break.

Our gamification call center has a solution to chain smoking telemarketers. The BPO agents are smoking less at Costa Rica's Call Center. Does this industry create stress? Yes it does. Yet, many forgo a smoke break to spend 15 minutes playing the video games to relax and increase their health. The average call center agent will smoke a minimum of 4 fewer cigarettes a day via our game room.

CCC promotes the best environment as to find a healthy alternate than chain smoking outside in between calling sessions. We have noted that once a professional telemarketer from CENTRAL AMERICA leaves the game room, they feel recharged. From a scent perspective, they do not emit an odor of tobacco that carries on the calling floor.

Free gamification play for all CCC agents, period. The games are a gift to all of the hard working telemarketers in LATIN AMERICA. Some companies charge their employees to play their games. Our call center staff has earned their retro arcade game room which is now famous for being the best in LATIN AMERICA.
We have the space for the arcade and plenty of electricity to entertain over 100 telemarketing agents during their free time. The recreational advantage at our call center speaks volumes and has yet to be matched in LATIN AMERICA let alone COSTA RICA. Once the word spread, the private arcade was packed since day 1 with our amazing staff having a great time.

The arcade boom of the 1980s was represented by a quarter that would reserve your spot. At CCC, we work on an honor system and it shows since everyone is given a turn to play. Naturally, some gamers last longer than others and show an old playground dominance mentality on the arcade machines which appears to be respected in LATIN AMERICA.

There may be a queue on our predictive dialer, but there is never a long wait to start playing arcade games at CCC LATIN AMERICA.

 

 

Publish Date: August 30, 2015 2:35 AM

 3

OUTSOURCING BPO TEAM BONDING ACTIVITIES

By having the experience of outbound telemarketing or handling a rude customer on an inbound customer service call, call center management Costa Rica will understand what it takes to successfully handle eight hours on the phone and indentify the signs of call center agent burn out. Call centers managers at Costa Rica’s Call Center are able to share their call center success stories to the new hires or are able to lend a hand with a good rebuttal and rhetoric when an established call center agent may need additional phone skill advice. There are no better call center management teams in Costa Rica to help a bilingual call center agent’s career development within the outsourcing industry than Costa Rica’s Call Center.

Work hard and play hard at Costa Rica's Call Center.


Our Latin America Call Center encourages challenging activities for the BPO customer service agents during their break time. Call Center stress is an unavoidable part of a Central America telemarketing experience and can be counter-balanced.

Friendly competition between our bilingual agents is a great way to strengthen personal bonds, encourage new friendships and mold BPO groups to work well together.  Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our BPO telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.


http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:38 PM


COSTA RICAN CUSTOM MADE PINE WOOD BPO STATIONS

Costa Rica's Call Center works hard every day to meet with the brightest outsourcing call center agents in the country, talking with them about joining our bilingual Costa Rican call center teams at all levels and for a variety of outsourced BPO campaigns. Since call center outsourcing jobs are in high demand, the call center’s human resource department receives on a daily basis an abundant number of solid qualified agent resumes. From a client’s viewpoint, Costa Rica’s Call Center has the luxury of choice selections of the elite in outsourcing bilingual call center agents.

Call center outsourcing jobs require that the call center agents have a strong sense of innate customer service skills as well as an especially keen ability to listen to detail in order to offer the most effective result for your outsourced campaign. Without an extroverted and relentlessly positive attitude during the initial interview or continuing through the telemarketing training period, the call center’s management team will deny the employment of that particular candidate. Call center outsourcing jobs need to be filled by the best, period.

COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD STATIONS

The Latin America Call Center can utilize rows of three customer service call center work stations for maximum control of growing BPO campaigns.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your bilingual outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each dedicated call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and telemarketing management.

Our Central America call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our Latin American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.  


Costa Rica's Call Center can comfortably fit 250 customer service work stations.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:36 PM


BPO LATIN AMERICA OUTSOURCING TEAM

Call center outbound calls are the essence of cold calling that is mastered by properly trained bilingual call center agents. The job of making call center outbound telemarketing calls is often very rewarding and easy for a customer service agent or highly skilled telemarketer because they are able to handle rejection and do not take personally being hung-up on. They understand that they suffer a higher rate of rejection than those bilingual call center agents that only receive routine inbound calls to the call center.

Costa Rica’s Call Center’s outbound calls to consumers can be a very surprising experience for the person receiving the cold call since they are not expecting a well planned sales presentation at their convenience. Business to business call center outbound calls that are made from a bilingual Costa Rican call center are a more accepted method of contact and can make an outsourced outbound telemarketing campaign very successful.

COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD STATIONS

The LATIN America Call Center can utilize rows of three BPO customer service call center work stations for maximum control of growing TELEMARKETING campaigns. Elite BILINGUAL call center agents can earn the privledge of additional work space to expand a project and earn more money.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the TELEMARKETING room to make a natural separation of BPO campaigns on both sides of the CALL CENTER floor. This enhancement creates a wonderful CENTRAL America Call Center Industry experience for our bilingual agents, clients and management.

Our LATIN call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO CENTRAL America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center CUSTOMER service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our CENTRAL American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our LATIN AMERICA call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.  


Costa Rica's Call Center can comfortably fit 250 customer service work stations.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:35 PM


LATIN AMERICA TELEMARKETING TEAM LEADER

 

The base of any successful bilingual outbound or inbound telemarketing campaign requires a confident and strong call center management team from Costa Rica already established to decrease agent attrition and to increase Costa Rica’s Call Center’s call center agent morale. With the proper call center software in place, most proficient call center managers can successfully oversee daily call results and make immediate script implementations or procedure corrections to make your outsourcing solution in Costa Rica, the correct one for your outsourced campaign.


COSTA RICA'S CALL CENTER MANAGER STATION


The CENTRAL American call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All LATIN America call center monitor screens are completely visible from every angle to ensure that every CENTRAL America Call Center agent on a phone call is working up to speed. A bilingual CALL CENTER telemarketer that rushes through a script for fear of rejection can never match up equally to one of our call center's well trained BPO sales executives and customer service agents. We will represent you and your company in the best light when selling your product or service.

As you would expect, a pertinent information checklist will be verified and double-checked for quality during each phone call to increase your odds of reaching the proper person by phone and those that want to do business with you. Our BPO agents are trained to carefully repeat the information provided by the client so that both parties will avoid costly mistakes. At Costa Rica's Call Center, we like to ensure that the client was sincerely listening to our proposal and that their cognitive reasoning ability has been tested and verified. Every contact we make on the phone is not considered a telemarketing lead, only those that show a real interest in the product or service you are offering will be delivered.

A carefully crafted TELEMARKETING cold call or customer service script, coupled with motivational training, will mentally prepare your teams personality to make the maximum number of completed sales each day. One extra COLD CALL lead can make all of the difference to your companys bottom line and growth. Only the most dedicated, quick witted and endurance driven BPO call center agents will be chosen for this most important outsourcing position. Costa Rica's Call Center will only entertain hiring those with the skill to successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale or retaining a customer.

http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:33 PM


CALL CENTER FLAT SCREEN MONITOR

 

Call center inbound calls can be directed to many different departments throughout the Costa Rican call center. A bilingual call center agent’s responsibility is to deal with building and maintaining customer relationships on every single call center inbound phone call. This can include IT, billing, invoicing, advertising, finance, marketing, services planning, maintenance and manufacturing. All outsourced call center inbound calls are affected by the client’s own organization and their relationship with suppliers, vendors and distributors. All operating procedures in our call center must be aligned with the North American company’s established practice to ensure a seamless transition of inbound customer service calls.


Costa Rica's Call Center Flat Screen Monitors.

Every latin America call center agent is given the same quality BPO telemarketing work station for maximum performance and meeting quotas.

Central America Call center aesthetics are strongly encouraged to take the BPO call center agent feel comfortable. Besides the custom made Costa Rican pine wood work stations, the Latino call center company screen saver unites us all under the same Costa Rica’s Call Center logo and national colors. Many different BPO call center agent personalities shine on the telemarketing floor through a positive work envirmonment.We supply an entire BPO package for the best bilingual call center agents in Central America.

Costa Rica's Call Center wants you to feel more secure knowing that your bilingual Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:30 PM


CENTRAL AMERICA BPO 15 SEAT PROJECT

 

 

Latin America outsourcing initial consultations will clearly determine which of the main reasons drives the company to outsource and what duties should remain with the client’s home office. Central American call center agents can easily handle customer intimacy, product leadership and operational excellence for a fraction of the price that one may pay in their local area. Thus, focusing solely on one or many of these important telemarketing reasons that drive a company to outsource. Costa Rica’s Call Center can create a bilingual competitive edge in a tougher global marketplace. Bilingual BPO call centers may be your solution.

Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.


Costa Rica's Call Center can comfortably fit 250 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants, custom made pine wood BPO stations and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.


The Latin call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and Central America telemarketing project managers.

All Central America call center flat screen monitors are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed and call center supervisors can Effectively do their job for your BPO project.

Money will always motivate bilingual call center employees. In Costa Rica, BPO call center jobs are high-paying, highly sought-after careers in comparison to other vocations. Most of the bilingual telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the BPO campaigns success in order to insure that their paycheck continues.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:29 PM


OUTSOURCING IN LATIN AMERICA SUPERVISOR STATION

 

Our Central America Call Center will only consider a BPO team manager from strong references or promoted from within our LATIN AMERICAN call centers following an extraordinary performance as an BILINGUAL agent. Age or gender will not deter a promotion. We are interested in those that have shown company loyalty, completely understand the metrics of the assigned work, the importance of reliable attendance and being punctual. TELEMARKETING Leaders that own up to accountability will supervise your outsourcing campaign, period.

Our CALL CENTER managers aim to increase self-esteem and contribute to a BPO agent's professional development. They are expected to reduce the causes of CALL CENTER burnout and eliminating BPO attrition during a TELEMARKETING campaign by sincerely listening to all BILINGUAL agents with an open mind. CUSTOMER SERVICE Stress works in a strange way to motivate, like reverse psychology. We are aware that adversity is a challenge and should be handled with grace and style. Every Costa Rica's Call Center agent recognizes that our call center truly cares about them, which strengthens their loyalty and commitment to your campaign.


The BPO Call Center Supervisor’s perspective at Costa Rica's Call Center.

Our LATIN America Call Center agents climb the majestic staircase everyday when they join the other 140 bilingual call center agents on the second floor. To ensure maximum safety and convenience of our CENTRAL America Call Center , the staircase was specifically designed to provide the most amount of human foot traffic when BPO agents enter and leave the telemarketing calling floor.

The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.All call center monitor screens are completely visible from every angle to ensure that every CENTRAL America Call Center agent on a phone call is working up to speed.

Additionally, a” wheel of fortune” incentive is available for all LATIN America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes.  Every day, we can see who has earned the chance to spin for fame and fortune!

If the call center agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the telemarketing calling script.  Our Central Call Center reinforces their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for Latin America BPO agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:25 PM


BONUS WHEEL LATIN AMERICA BPO

 

 

CALL CENTER WHEEL OF FORTUNE incentives are available for all Latin America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes.  Every day, we can see who has earned the chance to spin for fame and fortune!We have the passion to train and mold raw talent while building the BPO telemarketing team’s self-esteem and confidence.

Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a customer service campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

Costa Rica's Call Center (CCC) is a state of the art Latin America telemarketing outsourcing call center. We encourage you to visit one of our Central America call centers on your next personal vacation or business trip to Latin America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:23 PM


LATIN AMERICA OUTSOURCING INDUSTRY

 


Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.





http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:20 PM


CENTRAL AMERICA CALL CENTER STAINED GLASS LOGO

 

 

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.  

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws. Our call center stained glass logo on the front window makes the the building an easy location to find.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for  eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:16 PM


NEARSHORE CALL CENTER LOGO

 

At Costa Rica's Call Center, we are convinced that making a high quality phone call makes more logical sense than cutting a call short to make a daily call quota. We train our BPO team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each TELEMARKETING interaction. A thank you for the customers time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO BILINGUAL customer support.

Costa Rica's Call Center (CCC) is a state of the art Latin America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Central America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Latin America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Central America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.  

Our two story Latin America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws. Our call center stained glass logo on the front window makes the the building an easy location to find.

We specifically chose our Central America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Latin America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for  eight hours or as long as the outside power fails.

The Central America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

Publish Date: August 19, 2011 5:11 PM


Costa Rica’s Call Center lobby


Call Center Foyer


As you pass by our security officers at the main entrance, you will be personally greeted by our Administration staff and your personal needs addressed immediately.

All agents, clients and guests must remain in the foyer until their admission has been cleared by security, approved by management and their access levels have been established.

Our Human Resources Office faces our reception and guest waiting areas for maximum effectiveness when interviewing, recruiting and managing large amounts of new agents entering the center.

Publish Date: January 15, 2011 10:44 PM


Costa Rica’s Call Center available space.

Outsourcing Campaign Expansion

Our call center is prepared for your project’s rapid growth.

Can you imagine filling this one specific area with seventy two highly trained bilingual agents making and receiving top quality calls for your company?

The center’s floor plan has been analyzed, studied and organized to comfortably provide 240 fully functional call center work stations.

Our entire building and outsourcing services can be exclusive for your company, with advanced notice and secure long term commitments.

Publish Date: January 15, 2011 10:41 PM


Costa Rica’s Learning Center

Advanced learning center.

Facilitating on the job training (OJT) is essential for the agent’s personal development and professional growth. A fully equipped work station is available for all trainees during class and video conference call workshops.

The learning center is adjacent to the training room for immediate access to practice the current day’s lesson. This proximity will enable our trainers to have a more controlled environment of the agents in a real time atmosphere. Your individual focus group analysis will help to produce highly educated and well prepared call center employees, without exception.

The stations can be custom built for your specific campaign’s educational program. We can configure a CPU for any training material, CRM, VPN, videos, voice recording software and webcams, as warranted and needed.

We closely monitor the entire learning curve process before any agent goes live on the floor and before making a single call for your company.

Publish Date: January 15, 2011 10:38 PM

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